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expanding the world of sage

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expanding the world of sage

Excellent support, no matter the challenge

We pride ourselves on the service levels and technical knowledge provided by our dedicated team of over 40 support professionals. We respond to over 45% of support tickets within 10 minutes and keep our average response time to less than 30 minutes, continually surveying customers so that we can make ongoing improvements.

We have nothing to hide. An easily accessible live feedback page, monthly reports and regular updates, all build up to an unequalled level of visibility that provides you with the reassurance that you are receiving the highest possible standards of technical support.

We also offer an online access to our ticket system 24/7, where you can log new tickets and check the progress of any previous issues.

Sage system support

Our support team includes dedicated technical specialists for all the Sage solutions we provide. Consistently delivering above service level agreements, specialist expertise is the core value of our support team. We know the Sage systems inside out, and can help you with any questions you might have.

 

Additional solution support

Working with our expert team, you can be confident that all your business needs will be addressed. Accredited for the core Sage business solutions, our support team is also certified to provide technical support for most software add-ons. Our teams extensive knowledge ensures we can provide the best possible service to our customers.

Support team

At Datel, we are committed to the highest standards of service for all our customers across the country. Our team of more than 40 accredited support consultants work hard to respond to your enquiries. Whether you need advice on a Sage solution or on any add-on, we are here to help.