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expanding the world of sage

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expanding the world of sage

Office Administrator

This role has been created to further strengthen the administrative capabilities of the Order Processing / Reception Team in light of increased workload.

We’re looking for a well organised, enthusiastic administrator with a positive “can-do” attitude to work flexibly across the Order Processing and Reception Teams.

You’ll provide first class customer service and should be highly organised with excellent communication skills, both face to face and over the phone.

Responsibilities: Order Processing Role

  • Provide full administrative assistance to the Office Services Manager and the Order Processing team
     
  • Ensuring proficient use of internal systems, these include:-  Sage, InforCRM, Microsoft Word, Excel, Outlook, Service System, Switchboard, Qlikview and Enhancer
     
  • Process Sales and Purchase Orders, including scanning and filing
     
  • Carry out Credit Safe checks
     
  • Process Sales Invoicing
     
  • Authorise Purchase Invoices
     
  • Scan documentation into the V1 archive system, ensuring this is done in an accurate and timely manner

  • Order stationery and all sundry requirements for the company, ensuring stocks are maintained and the stock area is kept tidy

  • Ensure that all administrative work is kept up to date

  • Correctly follow all internal processes

Responsibilities: Reception role

  • Provide full assistance to the Head Receptionist.  This is a varied role that includes overseeing all functions that the Reception team are responsible for
     
  • You will be required to handle complex Travel Bookings and liaise daily with the onsite Chef ensuring the smooth running of all internal Company hospitality requirements
     
  • Provide a warm, vibrant welcome to all visitors on their arrival
     
  • Effective call management of incoming and out outgoing calls, ensuring calls and enquires are passed on to the appropriate person in a timely fashion, commensurate with excellent customer service standards.  You’ll be working on a busy switchboard, with 60 incoming lines and 200 extensions
     
  • Demonstrate a good “eye for detail” in ensuring all hospitality areas are maintained to exacting standards.  This extends to the staff kitchens, ensuring they are kept clean and tidy throughout the day
     
  • Correctly follow all internal processes
     
  • Maintain a commitment to offering excellent service
     
  • Accept other (reasonable) requests to ensure the smooth running of Order Processing / Reception and the wider business.

The candidate

Experience

  • GCSE Maths and English
     
  • General administration experience
     
  • Good working knowledge of Word and Excel
     
  • Understand the need for time management and prioritisation of work
     
  • Ability to prioritise a varied and busy workload

Personal Qualities

  • Smart, professional appearance
     
  • Excellent communication (both verbal and written), interpersonal and organisational skills
     
  • Standards orientated with a “good eye for detail”
     
  • Strong customer service skills
     
  • Self-motivated and be able to prioritise tasks and manage own time effectively
     
  • The ability to develop close working relationships with colleagues across the business
     
  • The ability and willingness to learn and to promote new ideas and suggestions, practices and policies to the team
     
  • Takes ownership and responsibility
     
  • Ability to work independently
     
  • Excellent team player
     
  • The ability to grasp new technologies quickly
     
  • View problems as challenges
     
  • Logical and methodical