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expanding the world of sage

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expanding the world of sage

Sage X3 Consultant

Datel is looking for experienced Sage X3 Consultants to join our growing team of professional and talented consultants who are dedicated to providing a top quality service to our customers that truly expands the world of Sage.

You’ll be actively encouraged to be creative and keep pace with technological change, continuously expanding your own knowledge through collaboration with your colleagues, whilst working on a variety of high profile projects for our ever growing customer base against challenging delivery schedules.

You’ll be working in a busy environment that requires consistency, flexibility and the ability to work well under pressure. With a keen interest in technology and customer satisfaction, you’ll enjoy working with other X3 experts in a friendly environment, which values quality, innovation and creativity.

You’ll be involved in all aspects of the project cycle, using skills from scoping through requirements definition, customisation, workshops, implementation, training and post installation support.

Our professional and talented Sage X3 team have a strong work-ethic and are dedicated to providing a top quality service to our customers that truly expands the world of Sage.  They’ve a strong interest in R&D so you’ll be actively encouraged to be creative and keep pace with technological change, continuously expanding your own knowledge through collaboration with your colleagues, whilst working on a variety of high profile projects for our ever growing customer base.

At Datel we run a highly integrated and close knit team, where everyone works together to ensure customer satisfaction. The Sage X3 team has a great team spirit and due to the frequency of customer interactions, they become part of the team as well, and building relationships with customers is key to our success.

You’ll be inspired by our brand, our belief in people and share our attitude towards innovation. You’ll be working in a busy environment that requires consistency, flexibility and the ability to work well under pressure. With a keen interest in technology and customer satisfaction, you’ll enjoy working with other Sage X3 experts in a friendly environment, which values quality, innovation and creativity.

Responsibilities

  • Conduct scoping exercises to analyse and specify customer requirements, recording what has been discussed, agreed and rejected to define optimum use of Sage X3 and advise clients on how best to use their system
     
  • Provide effective and professional training to end users
     
  • “Trouble-shoot” customer issues and problems on site, using the opportunity to develop and build relationships with the customer to ensure an effective implementation
  • Maintain effective working relationships with relevant people within Datel, (especially Project Managers) ensuring effective flow of information and documentation to maximise project potential
  • Participate in projects and interact with all other individuals in a manner consistent with Datel's values to ensure integrity and excellent customer service
  • Exhibit a customer/supplier philosophy that emphasises both internal and external relationships. Identify both customer and supplier needs and expectations and strive to exceed them, removing all obstacles to customer satisfaction and / or financial performance whilst looking out for client’s and Datel’s long-term interests.
  • Proactively highlight project issues and successes to the project manager and where necessary escalate to the X3 Services Director
  • Proactively look to improve our service to customers by being sensitive to their business needs. 
  • Continuously improve product knowledge, through interaction with experts, research into new and complementary products and suggest changes to the Datel product portfolio
  • Collaborate with colleagues to share knowledge and experience
  • Maintain an appropriate awareness of and work effectively within the policies and procedures of Datel
  • Ensure that all administrative work is kept up to date

The candidate

Experience

  • A Business or IT degree/qualification or demonstrate strong business expertise
  • 2 years or more in a business consultancy capacity although strong and relevant end user experience will be considered
  • Excellent knowledge of Manufacturing and Distribution. Sage X3 experience is essential for this role
  • X3 accreditations desirable
  • Experience of a number of previous complex implementations in the mid/upper market
  • Experience of setting and managing customer expectations

Personal Qualities

  • Articulate, with good presentation and communication skills as well as influencing and negotiation skills to drive results
     
  • Passion for high standards of customer service - able to think strategically from the client’s perspective to deploy effective solutions and capable of developing trusted relationships with staff of all levels in customer departments
     
  • High level analytical ability
     
  • The ability and willingness to learn new technologies and to share ideas
     
  • Self-motivated, able to prioritise tasks and manage own time effectively
     
  • Takes ownership and responsibility
     
  • Proven ability to work independently or as part of a team
     
  • Calm under pressure.

Additional Information

  • Full UK driving license essential
     
  • As clients are at various locations throughout the UK, this may necessitate periods staying away from home during the working week.