James Troop, specialists in the supply, installation, servicing, overhaul and rehabilitation of industrial and marine diesel engines and generators, has chosen Datel, a leading UK Sage Business Partner, as their new software implementation and support partner for Sage 200. Sage 200 will replace James Troop’s current business management solution, to modernise the company’s processes, as growth continues to accelerate.
James Troop currently operates its business on a software system from MultiSoft. Derek Bate, Finance Director at James Troop, explains: “We’ve been using MultiSoft as our business management solution for around 25 years, but we haven’t actually been supported by a third-party on this software for a number of years now. “We’ve made do with MultiSoft, and even had some additional development work performed to handle the unique requirements of James Troop – but recently, we reached a stage where we realised that the system could fail at any point and we wouldn’t be in a position to fix it.
“MultiSoft was also starting to actively prevent us from growing the business; due to restrictions imposed by the system, we have been unable to improve various aspects of our internal technology, which hinders James Troop’s position as an innovative market-leader.”
James Troop began searching for a business management system to replace MultiSoft, placing particular emphasis on finding modern software which would integrate well with other systems used within the business – both now and in the future.
Derek continues: “We quickly found from talking with other businesses in the industry that Sage 200 would be the most natural migration for us. We did consider other software, but in terms of recommendations, I was always pointed towards Sage.
“James Troop had already been using Sage Payroll for three years and we found that this was very well supported, particularly when compared to MultiSoft’s payroll solution – so, we had already experienced Sage as a reliable software author.
Commenting on James Troop’s decision to partner with Datel as their Sage Business Partner, Derek explains: “Datel approached us many years ago, but unfortunately at that stage we weren’t ready to upgrade our system. I kept Datel’s contact and business information on file, and then contacted Datel directly once we knew we were looking to implement an ERP solution.
“We had a number of business partners come to visit us and to be honest, Datel were the most professional. The pre-sales guys I spoke to throughout the process came across and sold the product very well, and put the effort in to show us what Sage could do for us so that we had an understanding of how it would work for our business. They showed us what we could get out of Sage 200 and convinced us that it was the way to go.”
Andrew Pritchard, Sales Director at Datel, comments: “We are delighted that James Troop has chosen Datel to help them take the next step in their business’ growth journey. Sage 200 will ensure James Troop has a system that will last for many years to come, replacing out-of-date and unsupported software with the flexible and reliable solution the business was crying out for. We’re looking forward to working with Derek and the team at James Troop to implement and support their new software, and to see how it facilitates the business’ growth in the coming years.”