A solution from Datel is always tailored to fit our customer’s needs - never the other way round. In order to deliver effective IT solutions, we take time to fully understand all our customers’ business issues and work closely with you to devise deliverable strategies focused on business benefit. This plan is then delivered by our teams of experienced professionals within our proven processes, see Project Management. Datel customers benefit from our wide product portfolio and diverse business sector experience.
We believe our ability to continuously meet and exceed customer expectations is reflected in the many long term relationships we’ve developed with successful, market leading businesses. We very much take the long term view with these relationships as we appreciate that if we can help you to grow your business, you will most probably need additional services from your IT provider. We’re proud of the demonstrable business benefits we’ve achieved for many of the companies we’ve worked with – to read about these in more detail, please see the Our Clients.
To build your solution we use the latest proven technologies from some of the worlds most respected IT companies. We have a comprehensive product range of leading edge business management, accounting, CRM, e-commerce applications coupled with the latest Business Intelligence tools enabling customers to make informed decisions based on the analysis of accurate data.
Furthermore, working with world-renowned technology developers means that our solutions are always at the forefront of technology ensuring that we are able to help our customers maximize their return on their software investment.
Through the process of implementing hundreds of IT solutions for our customers, Datel has established FUSION, a comprehensive suite of products to swiftly, safely and securely extend the scope of your system through integration.
Our people totally understand these products and use their experience and integration skills to build the solution agreed for your business.
Additional Services and Complementory Technologies
Support services
Whilst our primary concern is the implementation and support of your Business Management systems, we recognise that as your chosen IT supplier there are additional services that we are best placed to offer as part of a comprehensive service package, these include:
Managed services
Managed Services is a proactive support service that is incremental to the standard telephone support service. A hand picked team of highly experienced consultants manage customer's applications and optimise their performance. The role of the customer's internal IT support team is effectively outsourced to Datel to free-up the customer's IT staff to focus on delivering benefits to the business.
Infrastructure services
Datel offers a range of services to develop and extend IT within the customer's business. From advice and detailed planning to implementation and on-going support Datel provides a totally professional service. Our consultants evaluate the latest hardware, operating systems, network and internet technologies and keep abreast of industry best practice, particularly in the areas of IT security and good corporate governance.
Server hosting and management
For customers who prefer to locate their servers off site Datel recommends its IBM approved hosting partner Anix. The Anix Data Centre and the operating processes they follow are accredited to the highest quality and security standards.
For customers who wish to retain their servers on their own sites Anix offers a proactive management service. Customers benefit from a specifically developed software utility that monitors and reports on the performance of customer's servers, applications and databases.
Analysis of business requirements
Understanding and clearly articulating the IT requirements of a customer's business is paramount to designing and implementing solutions that meet or exceed the customer's expectations. Datel offers a combination of systems analysts and business consultants that have many years of experience in capturing and specifying customer's requirements.
Return on investment
The majority of our customers have to justify expenditure on IT on a project by project basis. Datel uses the latest ROI assessment tools and works with the customer to identify and quantify gains from a project. The software used produces a 'board level' summary report that includes ROI (expressed as IRR), Net Present Value and Payback calculations.
Extending IT across the organisation
Successful businesses no longer confine IT to automating their accounting and simple business processes but they extend IT across their entire organisation. Sage's products for Customer Relationship Management (CRM) can be used to automate business processes and to bring together all interactions with customers and suppliers. Sage Business Intelligence tools enable users to analyse what is happening in their business and make informed decisions for improvement - all within the familiar environment of Excel.
Datel also provides a carefully selected range of products that complement and integrate with Sage's products, including:
Warehouse Management Software (WMS)
Based on our vast experience of implementing distribution and inventory control solutions we have developed FUSION WMS which uses the latest bar-coding devices and warehouse management software to improve accuracy in product handling and the efficiency of the operation of a warehouse. FUSION WMS integrates seamlessly with Sage's software to produce one of the most effective WMS solutions on the market.
Document storage and control
Version One's document management suite ranges from simple preformatted printing, faxing and mail to on line document storage and archiving, again this can be integrated with your Sage system.
Proactive monitoring and alerting
Applications can be brought to life using the Orbis TaskCentre software. Conditions are defined such that when they are met, they trigger processes that invoke alerts which can be delivered via email or SMS text messages.
Controlling SPAM and web access
Readily available web access and the proliferation of unwanted emails is forcing companies to establish and enforce web access and email policies. Our Partners Websense are world leaders in this type of software.
e-commerce
The exponential rise of the internet in both business to business and business to consumer relationships continues unabated. Harnessing the internet can bring efficiencies to business processes through the provision of live information as well as transacting online and the seamless delivery of orders into core business systems. We have built strong specialist knowledge and experience through the delivery of many integrated websites. We recognise that specialist interface design and communications skills are required and work closely with design and e-marketing specialists bd2. We recommend you talk to us to understand how we can automate your 'Purchase to Pay' process.