“Project management is the process by which projects are defined, planned, monitored, controlled and delivered.” APM Body of Knowledge, Association for Project Management.

Datel’s Project Management Team play a major part in our success. Project Management not only manage our new customers but they also support our present customers as they upgrade and add extra modules onto their systems.

• All of our Project Managers are qualified by the Association of Project Managers (APM). 
  
• The team have an extensive range of knowledge and experience in large and small scale implementations. 
  
• Our flexible approach to each project allows us to plan an installation to suit you and your business needs.

The team is proactively involved from the outset of each sale to ensure they understand your business requirements and can assist you through the implementation until your system is up and running.  Once an order is confirmed an individual implementation plan is created by your Project Manager that will be developed with your full input. This project plan will contain each of the steps involved in your software implementation so you have a clear understanding of the process. The team will then work with you to reach a successful installation.

Datel take a pragmatic approach to project management; none of our methods are formulaic and our team are always ready to take your calls should you have any questions during installation.

The Project Management Team also ensure Datel’s culture of continuous improvement is upheld.  Customers are surveyed after each project and feedback is collated and analysed.

Datel have achieved excellent project management feedback; between May 2007 and July 2008 an average feedback score of 1.87 was achieved.  This is calculated through a sliding scale survey where 1 is awarded for excellent service and 5 is awarded for poor service across all areas of the implementation.   This outstanding achievement is credit to the Project Management Team and a significant contribution to the awards we have gained, including the Sage Circle of Excellence Overall Winner.