Our Managed Services team has been hand picked based on their extensive knowledge and experience with our applications. They take the time to fully understand the specific configuration of a customer’s IT system and proactively monitor its operation to ensure optimum, uninterrupted performance for their business.
Utilising the latest information and telephony technology we can fully support customer’s applications from our offices and when required operate through on-site visits.
Our team becomes sensitive to the drivers and pressure of the customer’s business and indeed understands the personalities within it. This enables them to tailor the service to your needs and respond appropriately, always being available to help and, when necessary, avoid impending crises. Datel effectively becomes the outsourced IT support function for the customer enabling the customer’s own IT personnel to focus on proactive developments to move forward IT within the business.
What our customers say
“The detailed knowledge of our business and applications held within Datel’s Managed Services team was fundamental to the success of our upgrade from Sage CS/3 to Sage Line 500 Version 5.5. We are now enjoying the many additional benefits of Line 500 with full confidence that Datel are monitoring and optimising the performance of our system.” Alan Byrne, Finance Manager, Forticrete Limited
“Multisol, and more recently Zenteum our East European joint venture, continue to expand rapidly. There is no way I could have recruited, trained and maintained an internal IT department to cope with our growth. Being able to rely on the Datel Managed Services team to support our Sage Line 500 system has allowed me to concentrate on managing the business, leaving Datel to worry about the IT.” Andrew Wilkins, Operations Director, Multisol and Zentuem
"Datel Managed Services has become an integral part of our IT operations. Their comprehensive support of our Sage Line 500 application has allowed us to focus our limited resources on other key business areas with confidence. Guided by their in depth knowledge of our business and its requirements, the team has been proactive with their advice to help us get the best out of Sage and associated Version One applications. Of great importance to us has been their prompt and efficient service and the professional but friendly relationship they have built with our users in all parts of our business." Alan Withers, Business Support Manager, National Mobile Windscreens