Internal IT Support

Internal IT Support

We’re looking for a well organised, enthusiastic Internal IT Support Assistant with a positive “can-do” attitude to provide support for over 190 IT users, acting as a point of contact for office based and remote staff, diagnosing and resolving issues and offering an efficient, courteous service that keeps the user informed of progress and resolutions in a timely fashion.

This is a fantastic opportunity for someone who is keen to prove that they can operate in a fast paced client driven environment dealing with multiple support queries at any one time.
 

Responsibilities:

  • Diagnosis and resolution of technical issues with hardware and software including Apple iPhones/iPads
     
  • Connecting, configuring and maintaining desktop, laptops and peripheral devices
     
  • Configuring and maintaining software on desktops and laptops
     
  • Providing basic network support such as maintaining user accounts, troubleshooting network and internet connectivity issues in an Windows Server Active Directory environment
     
  • Tracking IT inventory and managing assets with IBM Maas360
     
  • Maintaining antivirus installations through a central administrator's console
     
  • Providing occasional support of network servers
     
  • Setting up of meeting rooms as required, including all aspects of room layouts; setting up of projectors and
    conference requirements & AV technology setup
     
  • Purchasing for Internal IT/Building Maintenance requirements
     
  • Maintaining Internal IT stock lists and replenishing as required
     
  • Printer maintenance
     
  • Maintain and update all Access passes
     
  • Update and maintain Internal IT documentation and systems
     
  • Co-ordinate all delivery requirements, liaising with Delivery Companies and ensuring staff are made aware of all deliveries made
     
  • Administration
     

Experience

  • Knowledge of current Windows Operating Systems
     
  • Knowledge of Apple products
     
  • Knowledge of Active Directory & Exchange Administration
     
  • Knowledge of laptop configuration to suit individual needs
     
  • A minimum of three years' experience on an IT Helpdesk
     
  • Experience of managing telephony contracts and billing is beneficial

 

Personal Qualities

  • Strong communication skills both face-to-face and through telephone/spoken and email/written media
     
  • Prioritisation, troubleshooting and diagnostic skills with an analytical approach to solving issues
     
  • A willingness to learn new software systems
     
  • Reliability, integrity and attention to detail are paramount

 

Experience:

  • IT Helpdesk: 3 years