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Datel Collaboration Network event: Customer Experience

7th February 2017, 2pm-4:30pm ‐ Vimto, Head Office, Newton‐le‐Willows, WA12 OHH

8th February 2017, 2pm-4:30pm ‐ Knights of Old, Head Office, Kettering, NN15 6XU

Based on the theme of Customer Experience, February’s Collaboration Network events will include discussions on how customer expectations are met, and how customers are engaged with within the buying process, predominantly concerning businesses within the logistics and distribution sectors.

Each event will be hosted by Datel and a Datel customer, on location at their respective company sites.

What is the Collaboration Network?

Datel's Collaboration Network is a series of networking events that give you the opportunity to interact with like‐minded people within business and discuss topics relevant to you. Bringing our customers together in this way allows us to listen, share and discuss best practice and business challenges, and give you input into future technology at Datel.

Benefits of joining:

  • Meet other like‐minded people within businesses like yours

  • Learn about similar sized organisations' customer experience strategies

  • Share your own customer experience strategies.

Agenda

14.00

Registration

14.30

Discussion Session 1:
- How do you manage your customer experience?
- What are the most frustrating and challenging things for you about your stock management/distribution processes?
- Do you have stock visibility throughout the full buying process?
- How do you currently manage your warehouse/stock?

15.15

Coffee break

15.30

Discussion Session 2:
- What is being done to challenge and improve processes?
- How would this benefit the business and customers?
- What part do you see technology playing to improve these processes?

16.30

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