How is the Sage implementation managed?

Datel has a proven pragmatic approach to project management that is embodied in our ISO9000 approved quality management system. The methodology centres around two key documents, the Project Plan and the Project Issues List. Our experienced project managers will guide the Sage system implementation using these documents to ensure your ERP system or Customer Relationship Management system is delivered on time and budget.

To discuss your Sage implementation needs call Datel on 0845 531 1875.

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What are the biggest influences on success or failure of implementing ERP software or CRM software?

People. You have people who understand your business. We have people who understand how to make software work in your business. Working together and to a project plan will deliver, but the relevant resources must be made available and applied as agreed. Senior management must be committed to the project to make this happen.

Call Datel on 0845 521 1875 to discuss your business requirements.

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How stressful is ‘going live’ on a new Sage system?

Yes, this can be daunting, but again it is about planning. The project plan will ensure all relevant staff have received Sage training, trial runs for data transfer have been successful and everything is ready for ‘Go Live’. Datel will supply on site assistance to “hand hold” your staff, giving them confidence and practical assistance.  Once your system is ‘Live’ Datel’s Sage Support Team will be on hand to support your Sage system.

To learn more about Datel’s Sage Support call 0845 521 1875.

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How will the ERP system or CRM system be developed in the future?

Datel’s success has been built on extending the scope and depth of the Sage software solutions we provide to our customers. You will be allocated an experienced Datel Account Manager who understands our product range including additional Sage modules and Datel's FUSION range.  As your business changes and grows your Account Manager will be able to advise the best way to move with your Sage system.

Contact us on 0845 521 1875 to discuss implementing a Sage system with Datel.

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What if things go wrong with my new ERP system or CRM system?

At Datel we pride ourselves in achieving the highest level of customer service possible. In fact, we were recognised by Sage and our customers through the Sage Circle of Excellence Award which we have been awarded Overall Winner in 2006, 2007 and 2008.
We believe the best way to achieve a happy customer is to be honest and open when challenges do occur. We have a wealth of experience in our project management team, and if escalation is needed we have procedures set in place to ensure that Datel will work with you to resolve any issues with your Sage system as soon as possible.

For further information on Datel’s Sage support and project management contact us on 0845 521 1875.