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expanding the world of sage

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expanding the world of sage

Overview of Datel Services

Looking for help with your ERP or CRM software? You’ve come to the right place.

Whether you are purchasing a new system, need technical support or want to add functionality to your existing Sage solution, we are here for you.

As the UK’s largest Sage partner, our accredited consultants and technical experts have a wealth of business and industry knowledge. They work alongside our account and project management teams to deliver what you need, no matter how unique the requirement.

Account management

Your dedicated account manager provides ongoing advice, to ensure your Sage solution is meeting your needs. We pride ourselves on the good relationships that we build with our customers and are committed to understanding your business:

  • Stay up-to-date on how new functionality will benefit you
  • Expert consultancy on additional process improvements.

Software support

We have the largest Sage support team in the UK and consistently deliver above our service level agreements, with more than 2500 calls dealt with each month:

  • Fast and efficient issue resolution
  • Easy access to technical assistance, via phone, email or our online portal.

Managed services

Our Sage accredited consultants can provide outsourced IT support, as a trusted extension of your team:

  • Avoid complexity and cost of additional in-house IT staff
  • Instant access to many years of industry experience, who can log calls direct from users, complete system back-ups and perform administrative functions
  • Gain optimum performance through proactive system monitoring.

Project delivery

Our APM-qualified project managers, applications consultants and technical experts work together to implement Sage 200, Sage ERP 1000, Sage X3 and relevant add-ons:

  • Project delivery completed as quickly and cost efficiently as possible
  • Reduced worries, following our tried and tested methodology.

Resource on demand

We offer additional access to applications consultancy skills to assist with smaller jobs. Whether you need help with a backlog of requests and minor system changes or require specialist skill sets, our team will carry out the work for you using remote access:

  • Flexibility to draw on expertise on an hourly basis
  • Quick and easy access to in-depth knowledge of Sage applications.

Technical development

If your requirement lies outside of Sage’s core functionality, we can design and build a customised solution:

  • Tailored to meet the needs of you and your business
  • Industry standard quality and delivery, to give added peace of mind.

Research and development

Our research and product development team have created our Fusion range, to keep you ahead by enhancing and extending the functionality provided by core Sage applications:

  • Fully integrated to work alongside Sage 200, Sage ERP 1000 and Sage X3
  • Tried and tested during the development phase for your reassurance.

System integration

If the running of your business is centered on a website or front of house system, we have more than 30 years’ experience in integrating such applications with the Sage product range:

  • Avoid inaccuracies and share data more easily
  • Delivered using APIs developed specifically for Sage applications.

Infrastructure delivery

As Microsoft, IBM and Dell partners, Datel Advansys are able to help if you are looking for hardware to complement your Sage solution. They provide comprehensive assistance, from network design and implementation through to infrastructure health checks and disaster recovery plans:

  • Impartial advice to decide whether cloud, hosting or SaaS options are best for you
  • Hassle-free access to external IT support and infrastructure management
  • All solutions accompanied by training and second line support.