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expanding the world of sage

Feedback on customer support

At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed. 

Our support department collates and reviews every comment to make sure we continue to provide fast and efficient issue resolution. 

Our team of over 30 Sage accredited professionals work to consistently deliver above our service level agreements and respond to 47% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.

We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The graph shows the average scores achieved in the last 30 days and the table shows the most recent feedback scores we have received. 

Key:
IR - Initial Response  UF - Update Frequency
TK - Technical Knowledge  CF - Closure Feedback.

Average scores received in the last 30 days:

Feedback and comments received (updated every 15 minutes)

Ticket No Date Closed Comments
9-356216 21/2/2017 12:02
9-356192 21/2/2017 11:59
9-356240 21/2/2017 11:44 Very helpful
9-356188 21/2/2017 10:31
9-356234 21/2/2017 10:12
9-356200 21/2/2017 10:10
355540 21/2/2017 10:04 Great help, thank you
9-356208 21/2/2017 10:03
9-356096 21/2/2017 09:46 Very informative
9-356172 21/2/2017 09:44 Richard was very helpful and issue resolved very quickly
9-356158 21/2/2017 09:36
9-354746 21/2/2017 09:31
9-356043 21/2/2017 08:38
9-356063 20/2/2017 17:24
9-356139 20/2/2017 16:34
9-356054 20/2/2017 16:33
9-354742 20/2/2017 16:23 Problem solved thanks for your help
9-356081 20/2/2017 16:16
9-356161 20/2/2017 16:15
9-356143 20/2/2017 15:50
9-356076 20/2/2017 15:45
9-356131 20/2/2017 15:45
9-356116 20/2/2017 15:27
350874 20/2/2017 15:25
9-356136 20/2/2017 15:03
9-356135 20/2/2017 15:00
9-356109 20/2/2017 14:29 Error in transaction can only be resolved by amending SQL in database as transaction is now completed
9-356090 20/2/2017 14:05
9-356120 20/2/2017 13:47 Very fast fix
9-356048 20/2/2017 13:19 Very prompt response and issue sorted swiftly
9-356103 20/2/2017 12:47
9-356095 20/2/2017 12:38
9-356055 20/2/2017 11:01
9-356061 20/2/2017 10:29
9-355186 20/2/2017 10:07
9-356029 20/2/2017 08:58 Not pleased the way it was investigated
9-355861 20/2/2017 08:50 Excellent job done
9-356026 20/2/2017 08:49 Very quick
9-355995 20/2/2017 08:49
9-355913 20/2/2017 08:49
355541 20/2/2017 08:48
355542 17/2/2017 16:53
9-355919 17/2/2017 16:46 Very friendly and knowledgeable support guy.
9-355611 17/2/2017 16:45
9-354159 17/2/2017 16:03
9-356011 17/2/2017 15:51 Friendly and resolved within 20mins, 100%
9-355994 17/2/2017 15:24
9-355901 17/2/2017 15:05
9-355981 17/2/2017 15:05
9-355985 17/2/2017 14:45
9-355896 17/2/2017 14:45
9-355911 17/2/2017 14:40
9-355983 17/2/2017 14:02
9-355893 17/2/2017 14:02
9-355975 17/2/2017 14:02
9-355979 17/2/2017 13:00
9-355634 17/2/2017 12:49 Fixed the issue without any input from me- thank you
9-355949 17/2/2017 12:26 I got such a quick response I ought to score a “6”
9-355952 17/2/2017 12:25
9-355941 17/2/2017 12:24
9-355916 17/2/2017 12:24
9-355948 17/2/2017 12:07
9-355946 17/2/2017 12:06
9-355924 17/2/2017 11:57
9-355939 17/2/2017 11:49 a quick good response thank you
9-355945 17/2/2017 11:41 Thank you – great service !
9-355880 17/2/2017 10:56
9-355925 17/2/2017 10:22 Excellent service!
9-355734 17/2/2017 09:26
9-355739 17/2/2017 08:56
9-355825 17/2/2017 08:56 Thanks
9-355879 17/2/2017 08:55
9-355866 16/2/2017 16:54
9-355708 16/2/2017 16:41
9-355088 16/2/2017 16:24
355152 16/2/2017 15:52
9-355619 16/2/2017 15:38
9-355843 16/2/2017 15:23
9-355637 16/2/2017 15:23
9-355732 16/2/2017 15:17
9-355844 16/2/2017 15:09 Very friendly and helpful
9-355788 16/2/2017 14:49 Very quick response and result
9-355833 16/2/2017 14:22
9-355811 16/2/2017 13:13
9-352885 16/2/2017 12:16
9-355808 16/2/2017 12:06