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expanding the world of sage

Feedback on customer support

At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed. 

Our support department collates and reviews every comment to make sure we continue to provide fast and efficient issue resolution. 

Our team of over 40 Sage accredited professionals work to consistently deliver above our service level agreements and respond to 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.

We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The graph shows the average scores achieved in the last 30 days and the table shows the most recent feedback scores we have received. 

Key:
IR - Initial Response  UF - Update Frequency
TK - Technical Knowledge  CF - Closure Feedback.

Average scores received in the last 30 days:

Feedback and comments received (updated every 15 minutes)

Ticket No Date Closed Comments
9-380406 26/9/2017 16:06
9-380356 26/9/2017 15:56
9-380478 26/9/2017 15:50
9-380494 26/9/2017 15:29
9-379999 26/9/2017 15:11 Nigel was really helpful and has provided the information that I needed to set up the project structure in a new company. I’m not sure why, but we were unable to connect remotely which was a shame. I was also unable to connect remotely last week to a different person in Datel.
9-380498 26/9/2017 15:11
9-380482 26/9/2017 15:08
9-380476 26/9/2017 14:58
9-380206 26/9/2017 13:40
9-380343 26/9/2017 13:17
9-380300 26/9/2017 07:58
9-380215 26/9/2017 07:58 Thanks for the quick response
9-380249 26/9/2017 07:58
9-380273 26/9/2017 07:57
380104 25/9/2017 16:27
9-380360 25/9/2017 16:16
9-380331 25/9/2017 16:01 Very good I am sorry to have been a pain!
9-380165 25/9/2017 15:40 Grateful for speedy response and resolution
9-379723 25/9/2017 15:40
9-379557 25/9/2017 15:06
9-380294 25/9/2017 13:44
9-380283 25/9/2017 13:31
9-380236 25/9/2017 13:12
9-380279 25/9/2017 13:10 Nice to have a call to check the problem was solved
9-380307 25/9/2017 12:26
9-380277 25/9/2017 12:19
9-380302 25/9/2017 11:33
9-380261 25/9/2017 11:21
9-379983 25/9/2017 11:12 Clear instructions easy to follow
9-380246 25/9/2017 09:13
9-380233 25/9/2017 08:25
9-380142 25/9/2017 08:22
9-380158 25/9/2017 08:16 Thanks a lot to Neal Bishop
9-380232 25/9/2017 08:06
9-380217 25/9/2017 08:04
9-380163 22/9/2017 16:01
9-380095 22/9/2017 15:58 Thank you very much Rosie. Swift response and resolution as always.
380101 22/9/2017 15:56
9-380181 22/9/2017 14:35
9-380013 22/9/2017 13:29
9-380137 22/9/2017 12:43
9-380115 22/9/2017 09:58
9-379818 22/9/2017 08:46
9-380069 22/9/2017 07:43
9-379945 22/9/2017 07:30 Good support.
379706 22/9/2017 07:30 Strange that it didn’t appear until number was typed !
9-379786 22/9/2017 07:30
9-380014 22/9/2017 07:30