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expanding the world of sage

Feedback on customer support

At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed. 

Our support department collates and reviews every comment to make sure we continue to provide fast and efficient issue resolution. 

Our team of over 40 Sage accredited professionals work to consistently deliver above our service level agreements and respond to 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.

We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The graph shows the average scores achieved in the last 30 days and the table shows the most recent feedback scores we have received. 

Key:
IR - Initial Response  UF - Update Frequency
TK - Technical Knowledge  CF - Closure Feedback.

Average scores received in the last 30 days:

Feedback and comments received (updated every 15 minutes)

Ticket No Date Closed Comments
9-367188 25/5/2017 10:57 Excellent service
9-366972 25/5/2017 10:31
9-367160 25/5/2017 09:53
9-367168 25/5/2017 09:53
9-365842 25/5/2017 09:14 Great service as always
9-366321 25/5/2017 09:03
9-367154 25/5/2017 09:01 Thanks Jane
9-367151 25/5/2017 08:52
9-367135 25/5/2017 08:43 Richard is always so helpful.
9-367048 25/5/2017 08:00 All excellent Thank you very much
9-367058 24/5/2017 16:20
9-367045 24/5/2017 15:55 Very friendly and good service
366920 24/5/2017 15:54
9-367092 24/5/2017 15:52 Great response
366545 24/5/2017 15:39 Was a great help. Thank you
9-367094 24/5/2017 15:15
9-366938 24/5/2017 14:58
9-367110 24/5/2017 14:56
9-366700 24/5/2017 14:40
9-366841 24/5/2017 14:25
9-367062 24/5/2017 12:28
9-366960 24/5/2017 11:06 Kathleen is excellent and has helped me solves lots of problems, she never gives up and always comes back with an answer - Thanks
9-366975 24/5/2017 10:25 Jane Moody was very pleasant to deal with and very helpful.
9-367025 24/5/2017 09:55 Very informative
9-366648 24/5/2017 09:01
9-366990 24/5/2017 08:35
9-364529 24/5/2017 07:56 This was a difficult one for us as it was a major problem that took a long time to work through. Thanks for your help Richard.
9-364259 24/5/2017 07:49 This was a difficult one for us as it was a major problem that took a long time to work through. Thanks for your help Richard.
9-366697 24/5/2017 07:49
9-366843 24/5/2017 07:48 I am thankful to Liz for the help.
9-366944 23/5/2017 15:20
9-366959 23/5/2017 15:14 Great service, quick to respond and gave me the answer I needed.
9-366898 23/5/2017 14:47
366913 23/5/2017 14:08
9-366703 23/5/2017 13:48
9-366376 23/5/2017 13:45
9-366931 23/5/2017 13:16
9-366865 23/5/2017 12:51
9-366786 23/5/2017 12:30
366542 23/5/2017 11:48
9-366708 23/5/2017 11:33 Thank you to Debbie for picking this up so quickly for us.
9-366895 23/5/2017 11:33
9-366894 23/5/2017 11:22
9-366845 23/5/2017 10:29 David Thew was fantastic!
9-366877 23/5/2017 10:16
9-366748 23/5/2017 10:09
9-366857 23/5/2017 09:22
9-366837 23/5/2017 08:51 Very Efficient – thank you.
9-366779 23/5/2017 08:33
9-365694 23/5/2017 08:23
9-366671 22/5/2017 16:21 Thank you so much
9-366449 22/5/2017 16:12
9-366800 22/5/2017 15:58
9-366774 22/5/2017 15:37
9-366602 22/5/2017 15:35
9-366758 22/5/2017 15:11
9-366711 22/5/2017 14:46
9-366770 22/5/2017 14:37
9-366420 22/5/2017 14:23
9-366750 22/5/2017 14:12
9-366757 22/5/2017 14:04
9-366782 22/5/2017 13:48
9-366763 22/5/2017 12:01 Very efficient thanks
9-366728 22/5/2017 10:44
9-366474 22/5/2017 10:11
9-366527 22/5/2017 10:00
9-366709 22/5/2017 09:51
9-366603 22/5/2017 09:18
9-366479 22/5/2017 08:02
9-365915 22/5/2017 08:01 Bespoke Interface Issue, very helpful in a tricky area
9-364165 22/5/2017 07:59
9-366360 22/5/2017 07:53 First person did not understand issue. But was passed on quickly and resolved.