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expanding the world of sage

Feedback on customer support

At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed. 

Our support department collates and reviews every comment to make sure we continue to provide fast and efficient issue resolution. 

Our team of over 40 Sage accredited professionals work to consistently deliver above our service level agreements and respond to 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.

We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The graph shows the average scores achieved in the last 30 days and the table shows the most recent feedback scores we have received. 

Key:
IR - Initial Response  UF - Update Frequency
TK - Technical Knowledge  CF - Closure Feedback.

Average scores received in the last 30 days:

Feedback and comments received (updated every 15 minutes)

Ticket No Date Closed Comments
9-387624 24/11/2017 17:12 Excellent support from Kathleen
9-387620 24/11/2017 16:49 Thank you
9-387590 24/11/2017 16:45 Very useful info given
9-387278 24/11/2017 15:51
9-387608 24/11/2017 15:36
9-387596 24/11/2017 15:25 Excellent service
9-387588 24/11/2017 14:48
9-387570 24/11/2017 14:23
9-387568 24/11/2017 13:49
9-387498 24/11/2017 12:45
9-387316 24/11/2017 12:38 Good service, as always, thank you.
9-387361 24/11/2017 12:17
9-387369 24/11/2017 12:17
9-387535 24/11/2017 12:02
9-387564 24/11/2017 11:19
9-387465 24/11/2017 11:09 Once connected excellent service from Kathleen. Learned new feature.
9-386341 24/11/2017 10:58
9-387561 24/11/2017 10:52
9-387537 24/11/2017 10:35
9-386423 24/11/2017 10:03
9-387522 24/11/2017 09:36
9-387425 24/11/2017 09:09 Great response & help from Lisa
9-387377 24/11/2017 09:04
9-387378 24/11/2017 09:03
9-387490 23/11/2017 17:13 Excellent as always. Quick to respond and resolve, along with very good communication
9-387478 23/11/2017 16:49
9-387464 23/11/2017 16:49
9-387482 23/11/2017 16:43
9-387484 23/11/2017 16:34
9-387271 23/11/2017 16:30 As always a great response from Mike. Always extremely knowledgeable and helpful
9-387476 23/11/2017 16:11
9-387474 23/11/2017 15:56
9-387472 23/11/2017 15:52 Brilliant thanks
9-387479 23/11/2017 15:52
9-387402 23/11/2017 15:34
9-387350 23/11/2017 15:26 Brilliant support fast effective and to the point – Special Thank you to Jane M from all IT staff at Haydens
9-387473 23/11/2017 15:26 Very quick response
9-387430 23/11/2017 15:08
9-387468 23/11/2017 15:03
387433 23/11/2017 14:49
9-387117 23/11/2017 14:35
9-387398 23/11/2017 14:17 Rory is great!
9-387294 23/11/2017 14:07
9-387454 23/11/2017 14:07
9-384461 23/11/2017 12:23 Excellent response time and work around implemented
387284 23/11/2017 11:22
9-387332 23/11/2017 10:13
9-387274 23/11/2017 10:02 Excellent service thank you
9-387356 23/11/2017 09:50
9-387310 23/11/2017 08:47
9-387218 22/11/2017 11:03
9-387213 22/11/2017 11:01
9-387215 22/11/2017 10:52
9-387193 22/11/2017 10:47
9-387088 22/11/2017 10:30 Paul was excellent
9-387098 22/11/2017 10:23
9-386757 22/11/2017 10:22
9-386805 22/11/2017 10:21
9-387198 22/11/2017 10:17 Thanks for the warning!
9-387005 22/11/2017 10:16 Brilliant (as always)! Richard is a great asset to Datel.
9-387172 22/11/2017 10:03 Resolved quickly, helpful response
9-387196 22/11/2017 09:49
9-387183 22/11/2017 09:43
9-387107 22/11/2017 08:47 Prompt, professional and explained in detail – thank you
9-386523 22/11/2017 08:47 A continued high standard.
9-387168 22/11/2017 08:47 Excellent resolved response.
384809 21/11/2017 17:00
9-387156 21/11/2017 16:42 Always very prompt
9-387092 21/11/2017 16:20
9-387155 21/11/2017 16:01 Fast response and quick solution to the issue.
9-387105 21/11/2017 16:00
9-387153 21/11/2017 15:20
9-379973 21/11/2017 14:03
9-386588 21/11/2017 11:24
9-386773 21/11/2017 11:23
9-387081 21/11/2017 11:19
9-387037 21/11/2017 10:52
9-385554 21/11/2017 10:38 limitation of software
9-387028 21/11/2017 10:14
9-387054 21/11/2017 10:14
386735 21/11/2017 10:06
9-387042 21/11/2017 09:53
9-387036 21/11/2017 09:18 Brilliant
9-385950 21/11/2017 09:14
9-386551 21/11/2017 08:52
9-387013 21/11/2017 08:51
9-386949 20/11/2017 16:58
9-386998 20/11/2017 16:45
9-386943 20/11/2017 16:34
382684 20/11/2017 16:15
9-386979 20/11/2017 15:35
9-386940 20/11/2017 15:30
9-386965 20/11/2017 14:06
9-386871 20/11/2017 12:12 Always so helpful – thank you
9-386776 20/11/2017 11:39
9-386835 20/11/2017 11:09
9-386891 20/11/2017 11:00
9-386139 20/11/2017 10:37
9-386733 20/11/2017 10:30
9-386896 20/11/2017 10:08
9-386834 20/11/2017 09:38 Quick response
9-386893 20/11/2017 09:29