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expanding the world of sage

Feedback on customer support

At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed. 

Our support department collates and reviews every comment to make sure we continue to provide fast and efficient issue resolution. 

Our team of over 30 Sage accredited professionals work to consistently deliver above our service level agreements and respond to 47% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.

We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The graph shows the average scores achieved in the last 30 days and the table shows the most recent feedback scores we have received. 

Key:
IR - Initial Response  UF - Update Frequency
TK - Technical Knowledge  CF - Closure Feedback.

Average scores received in the last 30 days:

Feedback and comments received (updated every 15 minutes)

Ticket No Date Closed Comments
9-363420 24/4/2017 14:56
9-363272 24/4/2017 14:56
9-363251 24/4/2017 14:55
9-363405 24/4/2017 14:55 Brilliant – many thanks
363164 24/4/2017 14:19
9-363331 24/4/2017 14:04
9-363411 24/4/2017 13:44
9-363382 24/4/2017 13:14 Clear instructions with screenshots
9-363401 24/4/2017 12:31 Speedy result. – many thanks. Jane.
9-363370 24/4/2017 12:14
9-363261 24/4/2017 11:17
9-363292 24/4/2017 11:09
9-363349 24/4/2017 10:48
9-363354 24/4/2017 10:43
9-351926 24/4/2017 09:10
9-363299 24/4/2017 08:45
9-363308 24/4/2017 08:28
9-363288 21/4/2017 16:17 Kathleen was very nice and friendly and dealt with my query perfectly so thank you.
9-363091 21/4/2017 15:55
9-363014 21/4/2017 15:43 Very quickly sorted thanks.
9-360245 21/4/2017 15:36
9-363262 21/4/2017 15:36
9-363255 21/4/2017 15:35 Thank you very much for the prompt response
9-363250 21/4/2017 15:35 Very helpful, thank you.
9-363177 21/4/2017 14:08
9-363248 21/4/2017 14:08 Swift response thanks.
9-363244 21/4/2017 14:07
9-363235 21/4/2017 14:07
9-363212 21/4/2017 12:03
363015 21/4/2017 11:42
9-362922 21/4/2017 11:34
9-362890 21/4/2017 11:34 Debbie Cinnamond was exceptional as ever!
9-363026 21/4/2017 11:09
9-363167 21/4/2017 10:56
9-363176 21/4/2017 10:55 Thank you.
9-363204 21/4/2017 10:06
9-363168 21/4/2017 10:06 Verry happy.
9-363183 21/4/2017 08:58
9-362988 21/4/2017 08:02
9-363059 21/4/2017 08:02
9-351612 21/4/2017 08:01
9-363149 21/4/2017 08:00
9-362373 21/4/2017 07:30
9-360858 20/4/2017 15:52
9-360859 20/4/2017 15:52
9-363132 20/4/2017 15:49
9-363148 20/4/2017 15:45
9-361462 20/4/2017 15:23
9-363124 20/4/2017 15:17
9-363025 20/4/2017 15:03 All explained and sorted, Thanks
9-362961 20/4/2017 15:02 Rory is brill
9-363001 20/4/2017 14:59
9-363090 20/4/2017 14:06
9-363095 20/4/2017 13:36
9-362872 20/4/2017 13:16
9-362984 20/4/2017 12:15
9-362482 20/4/2017 12:05
9-363043 20/4/2017 11:09
9-362966 20/4/2017 11:09
9-362996 20/4/2017 10:55
9-362964 20/4/2017 10:39
9-362845 20/4/2017 10:25
9-363056 20/4/2017 10:24
9-363042 20/4/2017 10:19
9-363004 20/4/2017 10:18
9-362960 20/4/2017 10:18 Great response and speed.
9-363039 20/4/2017 09:41 All good service
9-362986 20/4/2017 07:54 Great response and quick action
9-362720 20/4/2017 07:36
9-362719 20/4/2017 07:35
9-362968 20/4/2017 07:35 Great response and quick action