At Datel, we believe that delivering exceptional technical support is fundamental to the success of our customers. With a fully accredited team of technical experts, we practice what we preach.
High standards, continuous improvement and specialist expertise are the core values of our technical team, which consistently delivers above our service level agreements.
As Sage 200 Partner of the Year for five consecutive years, we offer first-class service through our UK-based consultants. Our team includes seven dedicated support specialists for Sage 200, including Sage MMS and Sage Line 100, who provide support to more than 500 customers nationwide.
Providing technical support for Sage Line 500 and Sage 1000 since the products were first launched on the market, our support team has unparalleled expertise in the solutions and the associated add-ons. At Datel, we can help you make the most of your extensions as well as your system’s core functionalities.
As one of the largest dedicated Sage X3 support teams in the UK and Sage’s 2015 ERP X3 Platinum partner, our fully accredited, office-based support team works closely with all our customers across a broad mix of industries.
We work hard to react quickly and professionally to all your requests. Our Support Hotdesk is always available during office hours to refer your call to your assigned consultant. Our team can be contacted via telephone, e-mail and 24/7 web logging, where tickets can be logged and updated anytime. We also provide a skeleton service from 8.00 to 9.00am and 5.30 to 6.00pm, to log and process tickets.
As part of our technical support, we offer a wide range of training options to allow your team to develop the skills to operate your Sage systems effectively. We give customers exclusive access to training videos and help sheets are also available to provide added assistance.