With more than 40 fully accredited support consultants and administrators, our team regularly exceeds targets and customer expectations. We consistently deliver above our service level agreements and our ongoing investment in training enables us to keep up to date with the latest developments.
Once you have raised a ticket, you will be allocated a single point of contact who will resolve your query. Coupled with our team’s strong expertise, this allows our technical consultants to understand the individual needs of all our customers and to approach every issue with a friendly and professional touch.
Our customers can communicate with our support team through our support phone line and 24/7, email or web logging.
Overseeing the support and managed services at Datel, Debra brings over 25 years’ managerial and supervisory experience developed across a range of sectors, including logistics and finance.
Committed to the highest standards of customer service, Debra has managed Sage Business Partner support teams for over 18 years. During her time with Datel, she has successfully supervised teams and improved procedures, ensuring client satisfaction was always at the forefront of the business.
With over 20 years’ experience in software support, Richard started his career with a key manufacturing role in the implementation of an industry-leading ERP system. He has since moved into the Software Reseller Community, where he has specialised in a range of Sage software solutions including Sage Line 100, Sage MMS and the Sage 200 suite.
Richard brings a wealth of abilities to the Datel team and unrivalled knowledge of Sage CRM and Sage 200 solutions. Fully accredited across a variety of Draycir and Sicon platforms, he also has previous experience in supporting and implementing systems such as Pegasus Opera and Strategix.
With over 24 years’ experience of Tetra/Sage products, Ian brings a wealth of knowledge and experience in supporting, implementing and training for a number of versions of software. As enterprise support team leader, he has been delivering excellent service to our customers for over five years, and has developed extensive experience in implementing Sage for large sites, from conception to completion.
Ian’s unrivalled experience has enabled him to gain a remarkable understanding of data conversions from non-Sage software to all Sage platforms. He is also an expert in Sage’s distribution, finance, manufacturing and payroll modules, among others.
Mark has worked with Sage products for over 20 years and has been specialising in Sage X3 for the last eight. Fully AAT accredited, Mark is Sage X3 certified in finance, distribution and inventory.
For the last ten years, Mark ensured excellent support service was consistently delivered to all our customers. He complements his Sage X3 expertise with extensive knowledge of finance and distribution modules across several ERP software packages, and with accreditations for Sage 1000 and Sage Line 500.
Tim has been working in IT for the past 20 years. Since completing his degree in Computer Science, Tim gained valuable experience working in a range of Sage support roles, including Infrastructure Support, Saleslogix and CRM Applications Consultant.
His comprehensive knowledge of the Sage support tools, developed in a variety of different roles, makes him an extremely valuable asset to Datel’s support team. Tim is also trained in a variety of applications that supplement Sage platforms, including Communigator, Visual Analyzer and Scribe.
Mary has worked as office manager and personal assistant for more than 20 years. Before joining Datel in 2006, she gained valuable experience in the IT and construction industries. Amongst her duties as a team leader, Mary co-ordinates daily ticket allocations to ensure new issues are dealt with correctly and proficiently.
Dedicated to providing highly professional customer service, Mary’s outstanding motivation and organisational skills are essential to the continued smooth running of Datel’s support team.