What you'll do
You’ll provide the highest level of hospitality and customer service to our guests and colleagues company-wide and should be highly organised with excellent communication skills, both face to face and over the phone, as you’ll take incoming calls, either transferring or taking messages etc; meet and greet visitors to the office; provide hospitality and ensure facilities are well maintained and serviced.
Equally, when our visitors depart, we want them to leave happy and satisfied, looking forward to their next visit.
What to bring
The role demands an impeccable appearance and outstanding customer service skills developed from either the aviation or hospitality industries, balanced with an informal approach and welcoming personality. As the first point of contact you must be vibrant and engaging.
Candidates should have previous experience within a high end customer service environment, an excellent command of English, both spoken and written, and a friendly and professional telephone manner is essential.
We’re looking for someone with energy, enthusiasm and a true passion for customer service. You’ll need to be a strong team player, willing to lend a hand wherever needed and deliver service with a smile!
What we offer in return
This will be a busy and varied position that encourages interaction with all areas of the business and consequently requires a self-motivated individual who likes to get involved.
The Reception team forms an extension of our Marketing department and is headed up by Natalie Young, our Business Engagement Manager who is passionate about ensuring the team are living, breathing and projecting our brand all day, every day.
Please note that Reception is covered from 08.00 to 17.30 and therefore in order to ensure Reception is covered one of the team will work an additional half-an hour on any particular day (which is paid for at time and a half).
Datel is a forward-thinking, innovative software company that has a reputation for looking after its customers and team members. We've been established for over thirty years and have a strong relationship with UK software author Sage, selling and implementing their solutions for medium and enterprise sized businesses.
Our customers come to us for our exceptional account management, delivery and software support, delivered by the largest team of accredited Sage experts in the UK. Our teams are made up of people who love to work for Datel and stay with the company for many years. We invest in our people through development, training and support and give everyone the opportunity to get to know their colleagues better through company-wide social events, subsidised lunch in our Warrington HQ and regular perks.
Datel employees can expect competitive salaries, a minimum of 25 days holiday which increases with service, cash health care plan, pension scheme and shopping discount and reward scheme.