Sage 1000 Support Consultant

What you'll do

We’re looking for someone with a technical/functional background and a good understanding of underlying business processes to join our dedicated team in Customer Support Services.

You’ll love solving problems creatively, drawing on your own knowledge and sharing insights with other team members to provide fast and efficient solutions to sometimes complex issues, all the while creating and maintaining customer loyalty by ensuring excellent customer service.

We are open to applications from candidates looking for a full time or part time role.

What to bring

You’ll need to be a team worker with strong communication skills and a creative and problem-solving mind-set with a genuine curiosity to improve your technical knowledge and gain new skills.

You’ll have experience of installing and upgrading Sage 200 and supplier add-on modules on Microsoft platforms both on premise and in a hosted environment.

You’ll be enthusiastic about technology and bring an inquisitive mind, positive attitude and bags of enthusiasm and share our values and commitment to quality and customer service to deliver the high-quality services we are renowned for.

What we offer in return

We are looking for someone who has existing or prior knowledge and experience of Sage 1000/Line 500 and a high degree of business and product knowledge. You will be personable, a problem solver with a genuine curiosity to improve your technical knowledge and gain new skills.

You’ll be enthusiastic about technology and bring an inquisitive mind, positive attitude and bags of enthusiasm and share our values and commitment to quality and customer service to deliver the high standard of services we are renowned for and work well as part of a team.

Have experience working with Windows, SQL Server, using SQL queries to analyse database information, database management skills such as maintenance plans, security, back-ups, scheduled tasks, and a good understanding of Sage 1000 architecture, is desired, although not essential.

Additional Information

Datel is a modern cloud business, living our values of Success, Collaboration, Quality, Integrity and Respect. For the right candidate we are offering the chance to be part of our Sage 1000 Support team headed up by Team Leader, Ian Allison.

You will be part of highly skilled and experienced team, responsible for delivering outstanding customer service, across an array of technical and functional facets to our Sage 1000 customer base. Located throughout the UK, the team regularly engage on complex investigations, troubleshooting and resolution steps using MS Teams as the backbone for connected sessions. Collaboration also occurs through office based and virtual meetings as well as team and company social events. The Support Department is made up of 58 people covering the four core Sage, and third-party, solutions that we provide, managing over 45,000 tickets per year to our 800+ customers against a target SLA. Opportunities to cross-train to different product streams will be available through vacancies within this department, and throughout the business.

We offer an excellent benefits and support package including 25 days holiday (plus bank holidays); a supportive culture with a stable community that nurtures individual and customer success; autonomy to work in ways that allow you to be your best and achieve your individual goals; a financial benefits package including pension, Life Cover of 4 x basic salary, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus; a health benefits package including access to Bupa, a health cash plan with money back towards the costs of optical and dental treatments, access to GPs and a 24 hour advice and information line, cycle to work scheme and access to Mental Health First Aiders; the opportunity to have your say – we regularly ask for your input; learning and development opportunities to build your knowledge and skills; inspirational social and educational events to inform and foster in-person and virtual connections with our people; and volunteering and charity fundraising opportunities - get involved with our charities, Sage Foundation and our local Foodbank.

Interested? Apply now.