Sage Enterprise Management Support Consultant

Sage Enterprise Management Support Consultant

Are you seeking a new challenge in the largest support team of any Sage partner in the UK? 

We’re looking for someone with a technical/functional background and a good understanding of underlying business processes to join our dedicated team of accredited support consultants.

You’ll love solving problems creatively, drawing on your own knowledge and sharing insights with other team members to provide fast and efficient resolutions to sometimes complex issues, all the while creating and maintaining customer loyalty by ensuring excellent customer service.

Key Responsibilities:

  • Provide effective and efficient support to multiple Enterprise Management customers
  • Respond to calls / emails to resolve queries within area of expertise, keeping customers informed of progress
  • Maintain good daily log closure rates
  • Continuously improve product knowledge.

About You:

Experience:

  • Experience and knowledge of Sage Enterprise Management
  • High degree of business, product and technical knowledge
  • Good SQL skills

 

Additional Information:

Datel is a forward-thinking, innovative software company that has a reputation for looking after its customers and team members. We've been established for over thirty years and have a strong relationship with UK software author Sage, selling and implementing their solutions for medium and enterprise sized businesses. 

Our customers come to us for our exceptional account management, delivery and software support, delivered by the largest team of accredited Sage experts in the UK. Our teams are made up of people who love to work for Datel and stay with the company for many years. We invest in our people through development, training and support and give everyone the opportunity to get to know their colleagues better through company-wide social events, subsidised lunch in our Warrington HQ and regular perks. 

Datel employees can expect competitive salaries, a minimum of 25 days holiday which increases with service, cash health care plan, pension scheme and shopping discount and reward scheme.