Sage Intacct Support Consultant

What you'll do

Due to continued growth, we have an opportunity to join our Sage Intacct Support team. Sharing our values and commitment to quality and success, you’ll join our dedicated team in Customer Support Services.

You’ll love solving problems creatively, drawing on your own knowledge and sharing insights with other team members to provide fast and efficient solutions to sometimes complex issues, all the while creating and maintaining customer loyalty by ensuring excellent customer service.

What to bring

You’ll be an experienced Support Consultant working with Sage products and/or other financial software. Alternatively, you’ll have an accountancy background with a keen interest in progressing a career in Customer Support.

Sage Intacct experience is not essential and full product training will be provided. An accounting qualification such as AAT would be desirable.

Whilst comfortable working from home, you’ll be a dynamic team player with a keen willingness to learn, utilising the support of an experienced team that will be available to regularly assist and collaborate with you.

What we offer in return

Datel is a modern cloud business, living our values of Success, Collaboration, Quality, Integrity and Respect. For the right candidate we are offering the chance to be part of our Sage Intacct Support team, with our wider Support department headed up by Customer Support Director, Stuart Morland.

You will work closely with a highly skilled and experienced Sage Intacct support team that have experience of delivering outstanding customer service, across an array of technical and functional facets to our current Sage Intacct customer base. Located throughout the UK, the team regularly engage on complex investigations, troubleshooting and resolution steps using MS Teams as the backbone for connected sessions. Collaboration also occurs through office based and virtual meetings as well as team and company social events. The Support Department is made up of 58 people covering the four core Sage, and third-party, solutions that we provide, managing over 45,000 tickets per year to our 800+ customers against a target SLA.

We offer an excellent benefits and support package including 25 days holiday (plus bank holidays); a supportive culture with a stable community that nurtures individual and customer success; autonomy to work in ways that allow you to be your best and achieve your individual goals; a financial benefits package including pension, Life Cover of 4 x basic salary, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus; a health benefits package including access to Bupa, a health cash plan with money back towards the costs of optical and dental treatments, access to GPs and a 24 hour advice and information line, cycle to work scheme and access to Mental Health First Aiders; the opportunity to have your say – we regularly ask for your input; learning and development opportunities to build your knowledge and skills; inspirational social and educational events to inform and foster in-person and virtual connections with our people; and volunteering and charity fundraising opportunities - get involved with our charities, Sage Foundation and our local Foodbank.

Interested? Apply now.