We’re looking for talented and ambitious individuals to join our delivery team providing installation and upgrade services to our customers across a range of products.
This customer facing role requires good technical knowledge of Microsoft Windows Server and SQL Server for troubleshooting installation queries and the ability to communicate with customers both technical and non-technical to manage customer expectations and delivery outcomes.
What you'll do
You’ll work either remotely or on customer sites to perform installations and upgrades on customer environments using a variety of connection applications, following and developing installation and upgrade transcripts
You’ll love solving problems creatively, drawing on your own knowledge and sharing insights with other team members to provide fast and efficient solutions, all the while creating and maintaining customer loyalty by ensuring excellent customer service.
What to bring
You’ll need to be a team worker with strong communication skills and a creative and problem-solving mindset with a genuine curiosity to improve your technical knowledge and gain new skills. You’ll have experience of installing and upgrading server/client based applications on Microsoft platforms both on-premise and in a hosted environment.
You’ll be enthusiastic about technology and bring an inquisitive mind, positive attitude and bags of enthusiasm and share our values and commitment to quality and customer service to deliver the high-quality services we are renowned for.
What we offer in return
As the driving force behind our success, we invest heavily in our people to ensure they reach their full potential, from access to the latest technologies through to certification training, from ad-hoc social events through to more formal events; you are always much more than just an employee.
You’ll benefit from on-going training and development in all the skills, product knowledge and technical ability required by the role, working in a dynamic and supportive team, gaining recognition for your individual contribution.
You’ll report into Ian Haselden who’s passionate about providing a fantastic customer experience using the latest technology and techniques and helping his team members be the best they can be.
Datel is a forward-thinking, innovative software company that has a reputation for looking after its customers and team members. We've been established for over thirty years and have a strong relationship with UK software author Sage, selling and implementing their solutions for medium and enterprise sized businesses.
Our customers come to us for our exceptional account management, delivery and software support, delivered by the largest team of accredited Sage experts in the UK. Our teams are made up of people who love to work for Datel and stay with the company for many years. We invest in our people through development, training and support and give everyone the opportunity to get to know their colleagues better through company-wide social events, subsidised lunch in our Warrington HQ and regular perks.
Datel employees can expect competitive salaries, a minimum of 25 days holiday which increases with service, cash health care plan, pension scheme and shopping discount and reward scheme.
Interested? Apply now.