Support Technical Engineer
Support Technical Engineer
Due to increasing customer demand for our Manage and Monitor services, we’re looking for an additional Technical Engineer to join our Customer Support Services team.
What you'll do
You’ll be involved in creating new VM’s, correcting and testing connections, updating our system details, and housekeeping of our five support servers, which currently hold over 200 test environments, 80 VPN VM’s and a number of production servers.
You’ll also be responsible for carrying out a number of daily checks for our customers, specifically looking at disk space. You will analyse and correct any errors reported.
Working alongside one of our senior consultants, you’ll also set up SQL maintenance plans and annual health checks.
What to bring
You’ll have prior experience in handling issues in Windows OS, knowledge of SQL Server and writing SQL statements, as well as be a personable problem-solver with a genuine curiosity to improve your technical knowledge and gain new skills. If you have previous programming experience in Java, then great, but don’t worry if you haven’t – a desire to learn is equally as important.
You’ll have excellent communication skills, be able to deliver to deadlines and multitask effectively, and be prepared to go the extra mile to exceed expectations.
What we offer in return
This role gives you the opportunity to build your knowledge and skills, working alongside one of our senior consultants who will provide full training and will guide you through the setup, maintenance and continued improvement of our servers and facilities.
The duties are varied and full training and guidance will be given.
The Customer Support Services teams are headed up by Debra Leland who is passionate about developing her team to continuously improve the service offered to our customers.
Datel is a forward-thinking, innovative software company that has a reputation for looking after its customers and team members. We've been established for over thirty years and have a strong relationship with UK software author Sage, selling and implementing their solutions for medium and enterprise-sized businesses.
Our customers come to us for our exceptional account management, delivery, and software support, delivered by the largest team of accredited Sage experts in the UK. Our teams are made up of people who love to work for Datel and stay with the company for many years. We invest in our people through development, training, and support, and give everyone the opportunity to get to know their colleagues better through company-wide social events, subsidised lunch in our Warrington HQ and regular perks.
Datel employees can expect competitive salaries, a minimum of 25 days holiday which increases with service, cash health care plan, pension scheme, and shopping discount and reward scheme.
Interested? Apply now.
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