Support Technical Engineer

Datel provides implementation and support services for over 900 customers using Sage solutions, maintaining critical connections and ensuring smooth operations. Our virtual environments are essential for internal testing and customer connectivity, managed meticulously to minimize disruptions and uphold security standards. The Technical Support team conducts regular checks, manages credentials, and maintains remote connections to prevent issues. Monitoring server health daily includes analysing CPU, disk, memory, and SQL outputs, predicting future issues, and projecting data growth impacts.

This technical role encompasses a broad range of skills, with training provided as necessary. As such, applicants of varied experience levels would be welcomed with a proactive attitude towards learning and skill acquisition being key.

Ideal candidates should possess several of the following competencies: familiarity with networks and VPNs, proficiency in Windows-based operating systems, understanding of SQL Server with the ability to write SQL statements.

Advantageous skills include knowledge of Powershell, proficiency in programming languages, and experience working with VMWare ESXi. Successful candidates will demonstrate enthusiasm, self-motivation, and a willingness to continuously expand their expertise.

Datel is a successful tech and services business that is here to help you to achieve your full potential. Potential is more than just a word to us, it’s our purpose.  

You’ll work daily with a close-knit Technical Support team that operate on a hybrid working basis and regularly engage using MS Teams. Daily support and relevant training will be provided to allow you to achieve success.

The nature of the role provides opportunities to collaborate with Datel Software Consultants as well as forming part of part of the wider Support department consisting of 67 employees covering the four core Sage, and third-party, solutions that we provide, managing over 45,000 tickets per year to our 900+ customers against a target SLA.

We offer an excellent benefits and support package including 25 days holiday (plus bank holidays); a supportive culture with a stable community that nurtures individual and customer success; autonomy to work in ways that allow you to be your best and achieve your individual goals; a financial benefits package including pension, Life Cover of 4 x basic salary, discounted shopping scheme, access to an electric vehicle scheme, and a referral bonus; a health benefits package including access to Bupa, a health cash plan with money back towards the costs of optical and dental treatments, access to GPs and a 24 hour advice and information line, cycle to work scheme and access to Mental Health First Aiders; the opportunity to have your say – we regularly ask for your input; learning and development opportunities to build your knowledge and skills; inspirational social and educational events to inform and foster in-person and virtual connections with our people; and volunteering and charity fundraising opportunities - get involved with our charities, Sage Foundation and our local Foodbank.