Technical Engineer

Technical Engineer

This is a new role, based in our Warrington office, to assist our 50+ highly skilled Sage Support consultants on a daily basis.

We’re looking for someone with a keen interest in technology and software development, who’ll enjoy working with other technical experts in busy, customer-focused support function, reliant on maintaining customer connection details, building and supporting VM’s for VPN connection and test environments. 

 

  • What you'll do

You’ll be involved in creating new VM’s, correcting and testing connections, updating our system details, housekeeping of our five support servers which currently hold over 200 test environments, 80 VPN VM’s and a number of production servers.

You’ll also be responsible for carrying out a number of daily checks for our customers, specifically looking at disk space and analysing/correcting any errors reported.  

Working alongside one of our senior consultants, you’ll set up SQL maintenance plans and annual health checks.

  • What to bring

We’re looking for someone with prior experience in handling issues in Windows OS and knowledge of SQL Server and writing SQL statements, who is a personable problem solver with a genuine curiosity to improve their technical knowledge and gain new skills. If you have previous programming experience in Java, then great, but don’t worry if you haven’t – a desire to learn is equally fine.

You’ll have excellent communication skills, be able to deliver to deadlines and be prepared to go the extra mile, to exceed expectations and be able to multitask effectively.

  • What we offer in return 

This role gives you the opportunity to build your knowledge and skills, working alongside one of our senior consultants who will provide full training and will guide you through the setup, maintenance and continued improvement of our servers and facilities.

The duties are varied and full training and guidance will be given.

The Support team is headed up by Debra Leland who is passionate about developing her team to continuously improve the service offered to our customers.

  • About Datel

Datel is a forward-thinking, innovative software company that has a reputation for looking after its customers and team members. We've been established for over thirty years and have a strong relationship with UK software author Sage, selling and implementing their solutions for medium and enterprise sized businesses.

Our customers come to us for our exceptional account management, delivery and software support, delivered by the largest team of accredited Sage experts in the UK. Our teams are made up of people who love to work for Datel and stay with the company for many years. We invest in our people through development, training and support and give everyone the opportunity to get to know their colleagues better through company-wide social events, subsidised lunch in our Warrington HQ and regular perks.

Datel employees can expect competitive salaries, a minimum of 25 days holiday which increases with service, cash health care plan, pension scheme and shopping discount and reward scheme.