Customer Support Services
December 2020 update
8th January 2021
Our Customer Support Consultants finished 2020 on a high and have achieved another month of excellent results. Take a look at some of the stats and customer feedback from December.
Initial response time to tickets logged
- 60.8% within 10 minutes
- 24.7% between 10 and 30 minutes
- 13.9% between 30 minutes and 2 hours
- 0.5% over 2 hours
Average customer satisfaction score
Tickets opened vs closed
- 3,061 tickets opened
- 3,174 tickets closed
"Tremendous support from Richard. Was able to help me solve my quotation layout issues. I’m very impressed with Datel support. Response is fast"
- Support Customer 08/12/2020
"Graham was very helpful and determined to resolve the problem. Fixed the issue on the 1st phone call and explained what caused it. Super helpful."
- Support Customer 16/12/2020
"I cannot commend Joe highly enough. He took ownership of the issue, resolved it and then emailed the solution/ explanation to me in great detail that enabled me to see the issue and the resolution."
- Support Customer 22/12/2020
Live service feedback
We share live customer feedback to demonstrate the quality of our technical support services. We’re invested in providing excellent service for the entire customer journey.
What our customers say about us
See how businesses throughout the UK are using Sage to drive efficiency and guide growth with the expertise and support of Datel.