Customer Support Services
February 2021 update
8th March 2021
At Datel, our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements. We take pride in the continuous improvement of our customer care, and as such all of our customers are invited to provide feedback for all tickets closed.
Datel's average customer satisfaction score is calculated for the previous 30 days is an average of four key areas of feedback: Initial response, technical knowledge, update frequency and closure feedback.
You can view all live support feedback here, and take a look at our February round-up below.
Initial response time to tickets logged
- 59.8% within 10 minutes
- 26.5% between 10 and 30 minutes
- 13.3% between 30 minutes and 2 hours
- 0.4% over 2 hours
Average customer satisfaction score
Tickets opened vs closed
- 3,558 tickets opened
- 3,577 tickets closed
"Debbie is extremely knowledgeable and always able to assist quickly. Great asset to your team."
- Support Customer 19/02/2021
"Speedy reply, awesome knowledge, knew exactly what was causing the problem, what to do and where to go to fix this. Thank you so much Lesley, if I could give you kudos I would! Certainly saved the day."
- Support Customer 10/01/2021
"Kathleen was brilliant, super quick response and sorted within 5 minutes."
Business Futures podcast - episode 14
In this episode, host Emma Pownall is joined by world-class practitioner of Quality of Mind, Piers Thurston, as he reveals the transformational advice that he gives to business leaders around the globe.
What our customers say about us
See how businesses throughout the UK are using Sage to drive efficiency and guide growth with the expertise and support of Datel.