Customer Support Services

January 2021 update

12th February 2021

Our Customer Support Consultants have kicked off 2021 with a fanstatic month of excellent results. Take a look at some of the stats and customer feedback from January.

• Initial response time to tickets logged

  - 63.9% within 10 minutes

  - 24.3% between 10 and 30 minutes

         - 11.5% between 30 minutes and 2 hours

         - 0.2% over 2 hours

• Average customer satisfaction score

    - 99%

• Tickets opened vs closed

- 3,770 tickets opened

- 3,644 tickets closed

• Customer feedback

"Everyone at Datel are lovely, best company to ever deal with consistently, please never change. It is so good to see that Datel keep their staff and that they are always happy and friendly. Thank you for all the good years of support."

- Support Customer 20/01/2021

"Rich is always happy to help and very patient with me."

- Support Customer 20/01/2021

"Resolved quickly and good communications, thank you."

- Support Customer 05/01/2021

"Jane is a credit to the organisation. Very professional, knowledgeable & facilitated a speedy resolve by running an exceptional report, Thank you so much!"

- Support Customer 27/01/2021

"Quick, great explanation and update on the issue."

- Support Customer 14/01/2021

"Great prompt and efficient service as always."

- Support Customer 05/01/2021

"Received quick response upon submitting ticket, Nigel was very helpful and friendly in assisting resolving the issue, with regular updates being provided on progress."

- Support Customer 18/01/2021

"Great help by Dan as always!"

- Support Customer 06/01/2021

"Thanks very much Mike for your efforts with this."

- Support Customer 12/01/2021

For more information, check out Sage Support from Datel or take a look at the latest feedback from our customers, updated every 15 minutes.