6th August 2020
Customer Support Services
July 2020 update
The Customer Support Services team continues to deliver exceptional service for our Sage customers from their home offices across the country. Here is a round up of what was delivered in July 2020 and some of the comments we received.
Datel Support team results in July 2020
Initial response time to tickets:
- 48.3% within 10 minutes
- 16.5% between 10 and 20 minutes
- 10.4% between 20 and 30 minutes
- 14.9% between 30 minutes and 1 hour
- 8.1% between 1 and 2 hours
- 1.9% over 2 hours
98% average customer satisfaction score
3,536 tickets opened vs 3,524 tickets closed
"Handled efficiently and professionally with great customer service – keep up the great work and thank you!"
"Great knowledge of how to make the changes we required and constant email contact during the testing process made it feel like the completion of the task really mattered. Thanks again for your help Dan."
"Detailed Explanation from Joe helping me understand the different paths to resolution – much appreciated."
What our customers say about us
See how businesses throughout the UK are using Sage to drive efficiency and guide growth with the expertise and support of Datel.
View live service feedback
We share live customer feedback to demonstrate the quality of our technical support services. We’re invested in providing excellent service for the entire customer journey.