Customer Support Services
November 2020 update
6th November 2020
Our Customer Support Consultants have achieved another month of excellent results. Take a look at some of the stats and customer feedback.
Initial response time to tickets logged
- 67.4% within 10 minutes
- 22.6% between 10 and 30 minutes
- 9.6% between 30 minutes and 2 hours
- 0.2% over 2 hours
Average customer satisfaction score
Tickets opened vs closed
- 3,405 tickets opened
- 3,313 tickets closed
"Jayne was exceptionally helpful and very accommodating given my lack of Sage ability. She calmly guided me through at my pace so I was able to learn as well which is an amazing asset. Thank you Jayne!"
- Support Customer 16/11/2020
"Kathleen is lovely, takes her time to talk you through and is very descriptive. So easy to follow her instructions!"
- Support Customer 03/11/2020
"Jo Williams was fantastic, she unlocked all batches and even did requests that had been logged separately, she was so very helpful and pleasant/friendly in her emails and meant I didn’t have to keep emailing everyone to find out status – 5 out of 5"
- Support Customer 25/11/2020
Live service feedback
We share live customer feedback to demonstrate the quality of our technical support services. We’re invested in providing excellent service for the entire customer journey.
What our customers say about us
See how businesses throughout the UK are using Sage to drive efficiency and guide growth with the expertise and support of Datel.