Customer Support Services

November 2020 update

6th November 2020

Our Customer Support Consultants have achieved another month of excellent results. Take a look at some of the stats and customer feedback.

• Initial response time to tickets logged

  - 67.4% within 10 minutes

  - 22.6% between 10 and 30 minutes

         - 9.6% between 30 minutes and 2 hours

         - 0.2% over 2 hours

• Average customer satisfaction score

    - 98%

• Tickets opened vs closed

- 3,405 tickets opened

- 3,313 tickets closed

• Customer feedback

"Jayne was exceptionally helpful and very accommodating given my lack of Sage ability. She calmly guided me through at my pace so I was able to learn as well which is an amazing asset. Thank you Jayne!"

- Support Customer 16/11/2020

"Kathleen is lovely, takes her time to talk you through and is very descriptive. So easy to follow her instructions!"

- Support Customer 03/11/2020

"Jo Williams was fantastic, she unlocked all batches and even did requests that had been logged separately, she was so very helpful and pleasant/friendly in her emails and meant I didn’t have to keep emailing everyone to find out status – 5 out of 5"

- Support Customer 25/11/2020

For more information, check out Sage Support from Datel or take a look at the latest feedback from our customers, updated every 15 minutes.