Blog
Customer Support Services
November 2020 update
6th November 2020
Our Customer Support Consultants have achieved another month of excellent results. Take a look at some of the stats and customer feedback.
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Initial response time to tickets logged
- 67.4% within 10 minutes
- 22.6% between 10 and 30 minutes
- 9.6% between 30 minutes and 2 hours
- 0.2% over 2 hours
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Average customer satisfaction score
- 98%
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Tickets opened vs closed
- 3,405 tickets opened
- 3,313 tickets closed
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Customer feedback
"Jayne was exceptionally helpful and very accommodating given my lack of Sage ability. She calmly guided me through at my pace so I was able to learn as well which is an amazing asset. Thank you Jayne!"
- Support Customer 16/11/2020
"Kathleen is lovely, takes her time to talk you through and is very descriptive. So easy to follow her instructions!"
- Support Customer 03/11/2020
"Jo Williams was fantastic, she unlocked all batches and even did requests that had been logged separately, she was so very helpful and pleasant/friendly in her emails and meant I didn’t have to keep emailing everyone to find out status – 5 out of 5"
- Support Customer 25/11/2020
For more information, check out Sage Support from Datel or take a look at the latest feedback from our customers, updated every 15 minutes.