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Customer Support Services

October 2020 update

6th November 2020

Check out what our brilliant Customer Services Team achieved last month and the fantastic feedback left by our customers.

 

  • Initial response time to tickets logged

    - 68.5% within 10 minutes

    - 20.5% between 10 and 30 minutes

         - 10.6% between 30 minutes and 2 hours

         - 0.3% over 2 hours

  • Average customer satisfaction score

    - 98%

  • Tickets opened vs closed

- 3,369 tickets opened

- 3,442 tickets closed

  • Customer feedback

"Kath responded to my ticket and talked me through the solution quickly and clearly – brilliant support!!!"

- Support Customer 22/10/2020

"Jane was very quick to reply and updated Laura’s request with no issues. Great updates from Jane, very pleased."

- Support Customer 22/10/2020

"Brilliant service from Paul Ballard. Walking me through the problem and enabling me to fix the issue myself from now on. Thank you."

- Support Customer 16/10/2020

For more information, check out Sage Support from Datel or take a look at the latest feedback from our customers, updated every 15 minutes.

Live service feedback

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We share live customer feedback to demonstrate the quality of our technical support services. We’re invested in providing excellent service for the entire customer journey.

What our customers say about us

Frances and Lucie Banham, Directors at Banham Security Ltd

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