Blog

2nd June 2020 | 2 min read


Customer Support Services

May 2020 update

The Customer Support Services team continues to deliver exceptional service for our Sage customers.  Here is a round up of what was delivered and some of the comments we received.  

For more information, check out Sage Support from Datel or take a look at the latest feedback from our customers, updated every 15 minutes.

 

Datel Support team results in May 2020

Initial response time to tickets:

  • 57.3% within 10 minutes
  • 26.9% between 10 and 30 minutes
  • 15.1% between 30 minutes and 2 hours
  • 0.6% over 2 hours

97% average customer satisfaction score

2,664 tickets opened vs 2750 tickets closed

"Greatly appreciate the quick turnaround and advice"
Manage Customer 01/05/20
"Prompt response was much appreciated"
Monitor Customer 15/05/20
"Quick response with explanation of action taken - thanks"
Assist Customer 21/05/20