2nd June 2020 | 2 min read

Customer Support Services

May 2020 update

Datel Support Team results in May 2020

The Customer Support Services team continues to deliver exceptional service for our Sage customers.  Here is a round up of what was delivered and some of the comments we received.  

For more information, check out Sage Support from Datel or take a look at the latest feedback from our customers, updated every 15 minutes.


Datel Support team results in May 2020

Initial response time to tickets:

  • 57.3% within 10 minutes
  • 26.9% between 10 and 30 minutes
  • 15.1% between 30 minutes and 2 hours
  • 0.6% over 2 hours

97% average customer satisfaction score

2,664 tickets opened vs 2750 tickets closed

"Greatly appreciate the quick turnaround and advice"
Manage Customer 01/05/20
"Prompt response was much appreciated"
Monitor Customer 15/05/20
"Quick response with explanation of action taken - thanks"
Assist Customer 21/05/20