2nd June 2020 | 2 min read
Customer Support Services
May 2020 update
The Customer Support Services team continues to deliver exceptional service for our Sage customers. Here is a round up of what was delivered and some of the comments we received.
Datel Support team results in May 2020
Initial response time to tickets:
- 57.3% within 10 minutes
- 26.9% between 10 and 30 minutes
- 15.1% between 30 minutes and 2 hours
- 0.6% over 2 hours
97% average customer satisfaction score
2,664 tickets opened vs 2750 tickets closed
"Greatly appreciate the quick turnaround and advice"
"Prompt response was much appreciated"
"Quick response with explanation of action taken - thanks"
What our customers say about us
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