Blog
Introducing Datel’s Additional Support Services
Did you know that Datel’s Support team can look after more than just break/fix scenarios? With the largest Sage accredited Support team in the UK there is a wealth of knowledge that you and your team could be tapping into, leaving you to focus on the more strategic parts of your role.
Our Customer Support Services could supplement and reduce the dependency on your in-house IT team and provide the skills your business needs, all in one place.
That means you never have to worry about covering holidays, sick days, training, jury service and parental leave because we're always a phone call, email or web log away.
By applying our technical knowledge and experience of industry best practice, we help you maintain a high-performance software platform - which provides a solid foundation for your IT business strategy and your business success.
Download our Service Overview brochure here.
Want to know more? Request a call with our team who can provide a no obligation quote for the service.
Take a look at what we have to offer:
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Support – Software support when you need it
This is our standard support offering which includes some added extras exclusive to Datel including free monthly online system training and online access to help sheets and help videos for your Sage solution.
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Monitor – Proactive expert eyes to ensure system health
Our Monitor service will keep an expert eye on your systems with daily checks, housekeeping and SQL maintenance plans.
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Assist – Additional advice and assistance for all your users
The Assist service will take the pressure of your in-house team and help your end users to to optimise their usage of your Sage solution. It includes advice calls, assistance in setting up and managing users and SQL updates and advice.
- Manage – A System Manager Service providing expertise and advice
This is our most comprehensive offering from the support team and will free up your IT Managers and staff to focus on tasks that support driving the business forward. The team get to know your business and Sage solution and offer a service that is built around your needs. The will proactively recommend improvements to increase system security and reliability and identify beneficial system advances.
Interested in finding out more? Use the from to request a Service Outline that explains what is included at each level for your Sage solution.
