Responding to customer interaction with self-service capabilities for Sage 200

The way businesses interact with their customers has changed beyond belief since the start of the Coronavirus pandemic. From changing the way you manage proof of delivery to how customers want to access information and documentation such as invoices, stock levels and quotes, we’re well and truly embracing a digital world.

In this on-demand demo, Datel’s Ben Trappe and Draycir’s Richard Haywood take you through how easily you can add self-serve capabilities to Sage 200 to enable colleagues and customers to access the information and documents they need, when they need it.

Bringing benefits previously only enjoyed by enterprise size businesses with expensive online solutions, Spindle Self-Serve can help you to:

  • Mobilise your remote workforce to check stock levels, create quotes and place orders all from the convenience of a web browser.
  • Reduce the number of customer queries ranging from copy invoice requests to status and order tracking.
  • Build efficiency in processes such as customer invoicing.

See how the quick deployment of Spindle Self Serve for Sage 200 can provide an improved customer and colleague experience without the need for any system downtime during these busy times.

About Draycir

Draycir is the UK’s leading Sage ISV, creating document management and credit control software. The software provides practical solutions to real problems in businesses and helps to reduce their environmental impact, cut costs and bad debt, whilsts improving cash flow.

Its multi award-winning software Spindle Document Management and Credit Hound are used by small and medium-sized businesses, as well as public sector organisations, enabling them to trade intelligently.