Help and Support

Help and Support

The Datel team is here to help. We have a group of highly experienced and accredited Sage consultants and product specialists to help with whatever stage you are at with Sage software. 

Guided by our focus on enabling the businesses we partner with to succeed through technology, we have a range of ways we can help and support your business.  Here are a few examples, but the best way to access our support is to pick up the phone and speak with one of the team. Call 0800 0775 888 and the office-based Sage experts will be there to answer your call.

     

  • Software selection advice

If you are evaluating Sage solutions as part of your technology strategy, our team is here to help. 

We have a telephone-based team of Business Engagement Consultants who are on hand to help you with your evaluation. They can share tools, product information and guides to help with your information gathering and arrange one-to-one meetings with our product experts to understand your requirements and advice on the right way forward with Sage.

We’re great listeners. We listen in great detail to your business requirements, where you’re heading, and what your technology needs are before advising which Sage solution could be right for your company. It’s not as simple as selecting a solution based on high-level metrics such as turnover or number of employees. It really comes down to your unique requirements and budget before we can advise on the best solution for you. Please speak to one of our team for more information.

  • Support with your current Sage solution

If you are looking for help and support with your current Sage solution we have a range of services that could help. Delivered by a team of over 50 office-based accredited Sage consultants, our Customer Support Services offer both reactive and proactive options to suit your needs. 

The support team can be contacted on 01925 838 555 with any system issues you may have with Sage 200cloud, Sage X3 (Enterprise Management), Sage 1000 and Sage Line 500.

Need help right away with a current issue?  Give the team a call.  Even if you may not be a Datel customer we will do our best to help and get you back on track. 

  • Looking for the Customer Help Zone?

We have built a Help Zone for our customers to be able to access training videos, help sheets and additional information about your Sage solution.  Log in to the area to access this exclusive information and guidance written by Sage accredited experts.

Don’t have a login? Don’t worry.  Visit the Customer Help Zone page and register for access.