Contact Datel Support
Contacting the Support Team
There are a number of ways you can contact Datel Support desk for assistance with your Sage products, to log tickets and check the progress of raised issues:
- By Phone - 01925 838 555 (9:00am - 5:30pm)
- By Email - email@example.com
- By Web - http://support.datelgroup.com
The online Support logging system allows you to view previous tickets, log new issues and track where we are up to with open tickets. If you do not have a username and password to access this area, please email the Support Hotdesk.
Datel prides itself on good customer services and continual improvement. If you have any feedback, suggestions, or complaints that you would like to raise please do so via your Account Manager or by emailing firstname.lastname@example.org.
Live customer feedback
We take pride in the continuous improvement of our customer care. Once an issue is resolved and a support ticket is closed, you will receive a feedback survey to complete so we can understand how you felt we dealt with your issue. Feedback is collated and reviewed, allowing us to refine our services.
View the latest feedback, all of which is published daily.
Average customer satisfaction over the last 30 days
Visit the Customer Help Zone
For those areas of your Sage system that we commonly receive queries on by new or existing users, we have put together a number of help sheets and videos to support you without the need to contact the team.
Customer events and seminars
Datel hosts a number of events to enable Sage users to interact with each other, learn more about enhancing their solutions and feed into product development.