Contact Datel Support
Contacting the Support Team
There are a number of ways you can contact Datel Support desk for assistance with your Sage products, to log tickets and check the progress of raised issues:
- By Phone - 01925 838 555 (9:00am - 5:30pm)
- By Email - email@example.com
- By Web - http://support.datelgroup.com
The online Support logging system allows you to view previous tickets, log new issues and track where we are up to with open tickets. If you do not have a username and password to access this area, please email the Support Hotdesk.
Datel prides itself on good customer services and continual improvement. If you have any feedback, suggestions, or complaints that you would like to raise please do so via your Account Manager or by emailing firstname.lastname@example.org.
How we can help you
First Friday Training videos
This online training is hosted live each first Friday of the month for Sage 200 and Sage ERP 1000 users. The videos are available to watch online for those who missed it or would like to watch again at a later date.
System help sheets and videos
For those areas of your Sage system that we commonly receive queries on by new or existing users, we have put together a number of help sheets and videos to support you without the need to contact the team.
Live support stats and feedback
Once an issue is resolved and a support ticket is closed, you will receive a feedback survey to complete so we can understand how you felt we dealt with your issue. Feedback is collated and reviewed, allowing us to refine our services.