Contact Datel Support

Contacting the Support Team

There are a number of ways you can contact Datel Support desk for assistance with your Sage products, to log tickets and check the progress of raised issues:

The online Support logging system allows you to view previous tickets, log new issues and track where we are up to with open tickets. If you do not have a username and password to access this area, please email the Support Hotdesk.

Datel prides itself on good customer services and continual improvement. If you have any feedback, suggestions, or complaints that you would like to raise please do so via your Account Manager or by emailing customerservice@datelgroup.com.

Live customer feedback

We take pride in the continuous improvement of our customer care. Once an issue is resolved and a support ticket is closed, you will receive a feedback survey to complete so we can understand how you felt we dealt with your issue. Feedback is collated and reviewed, allowing us to refine our services.

View the latest feedback, all of which is published daily.

 See more customer feedback

97%

Average customer satisfaction over the last 30 days