Welcome to the Customer Help Zone
This area of our website is exclusively available to Datel’s customers, providing videos and help sheets relevant to the Sage ERP solutions you use in your business.
From First Friday online training videos, to help sheets and videos put together by Datel’s Support Team, you can access these online resources when they are relevant to you.
To access the site, first register your details and then use your login.
Please note, this is a different area to the Support Ticket System and therefore the username and password for that site will not allow you to access the videos.
Register for the Support Portal
To access this portal, please click the registration link below to fill in your details. Your profile should be approved within 24 hours.
Our support team has put together a number of tools to assist you with your sage solution. These include:
First Friday Training
This online training is hosted live each first Friday of the month for Sage 200,Sage 1000 and Sage Enterprise Management (Sage X3) users. The videos are available to watch online for those who missed it or would like to watch again at a later date.
System Help Sheets and Videos
For various different areas of your Sage system, we have put together a number of specific help sheets and videos to support you without the need to contact the team.
Please log in to access the Help zone.
There are a number of ways you can contact Datel Support desk for assistance with your Sage products, to log tickets and check the progress of raised issues:
The online Support logging system allows you to view previous tickets, log new issues and track where we are up to with open tickets. If you do not have a username and password to access this area, please email the Support Hotdesk.
Datel prides itself on good customer services and continual improvement. If you have any feedback, suggestions, or complaints that you would like to raise, please do so via your Account Manager or by emailing firstname.lastname@example.org.
Live support stats and feedback
Once an issue is resolved and a support ticket is closed, you will receive a feedback survey that we ask you to complete so we can understand how you felt we dealt with your issue. The feedback is collated and continually looked at to allow us to improve service and address any areas where we may have let you down.View feedback and scores
Live Support Feedback
Expand your solution
Our account management team is here to ensure that we fully understand your business processes, how you use your Sage solution and to identify if any process improvements can be made through expanding your solution. We select best-of-breed technologies that integrate with Sage to provide solutions to maximise your investment across every aspect of your business. We also develop additional products ourselves based on customer demand.
Areas we can help:
- Improve areas such as reporting, document management or stock control
- Integrate industry or business specific solutions to Sage
- Maximise routes to market such as online selling and telesales functions
- Build efficiencies in everyday processes such as carrier booking, address validation or credit checking.
Datel hosts a number of events to enable Sage users to interact with each other, learn more about enhancing their solutions and feed into product development. Email invites are sent out for each of these events, and you can request to opt into the emails. These events include:
Datel Collaboration Network
This is a series of networking events that give you the opportunity to interact with like-minded people within business and discuss topics relevant to you. Bringing our customers together in this way allows us to listen, share and discuss best practice and business challenges, and give you input into future technology at Datel.
Customer Experience Online Seminars
We invite customers to share how they have maximised their software investment to make key improvements to their businesses, and which solutions they used to do this.
Online Product Previews
Each month we showcase a number of products that cover certain aspects of your business and explain what benefits they bring.