What is the Customer Help Zone? 

This area of our website is exclusively available to Datel’s customers, providing videos and help sheets relevant to the Sage ERP solutions you use in your business.

Here you'll be able to access on-demand training videos and help sheets put together by Datel's Support Team.

All you need to do access the site is to register your details and then use your login.

Please note, this is a different area to the Support Ticket System and therefore the username and password for that site will not allow you to access the videos.

 

Need to register?

To access the Help Zone, please click the registration link below to fill in your details. Your profile should be approved within 24 hours. 

Contact the Support Team

There are a number of ways you can contact Datel Support desk for assistance with your Sage products, to log tickets and check the progress of raised issues:

The online Support logging system allows you to view previous tickets, log new issues and track where we are up to with open tickets. If you do not have a username and password to access this area, please email the Support Hotdesk.

Datel prides itself on good customer services and continual improvement. If you have any feedback, suggestions, or complaints that you would like to raise, please do so via your Account Manager or by emailing customerservice@datelgroup.com.

Expand your solution

Our Account Management team is here to ensure that we fully understand your business processes, how you use your Sage solution and to identify if any process improvements can be made through expanding your solution. We select best-of-breed technologies that integrate with Sage to provide solutions to maximise your investment across every aspect of your business. We also develop additional products based on customer demand.

We can help:

  • Improve areas such as reporting, document management or stock control
  • Integrate industry or business-specific solutions to Sage
  • Maximise routes to market such as online selling and telesales functions
  • Build efficiencies in everyday processes such as carrier booking, address validation or credit checking.

Speak to your Account Manager to find out what we offer or take a look at our Fusion range and see the products that can extend the functionality of your Sage application. 

Customer events

Datel hosts a number of events to enable Sage users to interact with each other, learn more about enhancing their solutions and feed into product development.

Each month we showcase our new training and system content on our Ignite gateway. Here you'll be able to access new training videos, Sage system news and top tips and help from our system experts.

Opt in to our email invites to our customer events and training by speaking to your Account Manager or head to our events and seminars page. 

View events