Contact support

There are a number of ways you can contact the Datel Support desk for assistance with your Sage products, to log tickets and check the progress of raised issues:

  • By Phone - 01925 838 555
  • By Email - hotdesk@datelgroup.com
  • By Web - http://support.datelgroup.com

The online Support logging system allows you to view previous tickets, log new issues and track where we are up to with open tickets. If you do not have a username and password to access this area, please email the Support Hotdesk.

Datel prides itself on good customer service and continual improvement. If you have any feedback, suggestions, or complaints you would like to raise please do so via your Account Manager or by emailingcustomerservice@datelgroup.com.

Live support stats and feedback

Once an issue is resolved and a support ticket is closed you will receive a feedback survey that we ask you to complete so we can understand how you felt we dealt with your issue. This feedback is collated and continually looked at to allow us to improve service and address any areas where we have let you down.

Help zone

Our support team has put together a number of tools to assist you with your sage solution. These include:

First Friday Training

This online training is hosted live each first Friday of the month for Sage 200 and Sage ERP 1000 users. The videos are the available to watch online for those who missed it or would like to watch again at a later date.

 System Help Sheets and Videos

For those areas of your Sage system that we commonly receive queries on by new or existing users we have put together a number of help sheets and videos to support you without the need to contact the team. Log in to access the Help zone

Expand your solution

 Our account management team are here to ensure that we fully understand your business processes, how you use your Sage solution and to identify what process improvements can be made through expanding your solution. We select best-of-breed technologies that integrate with Sage to provide solutions to maximise your investment across every aspect of your business. We also develop additional products ourselves based on customer demand.

Areas we can help:

  • Improve areas such as reporting, document management or stock control.
  • Integrate industry or business specific solutions to Sage.
  • Maximise roots to market such as online selling and telesales functions.
  • Build efficiencies in everyday processes such as carrier booking, address validation or credit checking.

Customer Events

Datel hosts a number of events to enable Sage users to interact with each other, learn more about enhancing their solutions and feed into future product development. Email invites are sent out for each of these events, request to opt in to the emails. These events include:

Datel Collaboration Network                                                           This is a series of networking events that give you the opportunity to interact with like-minded people within business and discuss topics relevant to you. Bringing our customers together in this way allows us to listen, share and discuss best practice, business challenges and give you input into future technology at Datel.

 Customer Experience Online Seminars                                             We invite customers to share how they have maximised their software investment to make key improvements to their business and what solutions they used to do this.

Online Product Previews                                                                Each month we showcase a number of products that cover certain aspects of your business and explain what benefits they bring.

Video Portal

Video type: Sage X3 Customer Review

Client: Firwood Paints Ltd

Industry Sector: Manufacturing

Interviewee: Martin Wallen, Managing Director

Solution: Sage X3

Overview: Understand how Firwood Paints Ltd have used Sage X3 to reach new customers, trade online and deliver exceptional customer service.

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