Need help assessing a support partner?

Your business management system is only as effective as your technical support provider, as even a well-implemented solution can bring your operation to a standstill should you encounter an unexpected error.

Whether you’re assessing a partner for a new Sage system or looking at a new partner for an existing solution, we've developed a guide with 5 questions you should ask a prospective provider to ensure you get the best support service for your business:

Datel's Support Services for Sage 1000

We want to offer more to our Sage 1000 customers, which is why we have 3 valuable services available in addition to your traditional support. Whatever your goals, our experts can advise on the best level of support for your business and will be with you every step of the way to ensure you get the most from your system. Take your business to the next level with:

• Monitor - Proactive expert eyes to ensure system health

• Assist - Additional advice and expertise for all your users

• Manage - A System Manager service providing expertise and advice

Take a closer look at our Sage 1000 support offering and our additional services in the Sage 1000 Service Outline.

The people behind our Sage 1000 support

Led by the experienced Ian Allison, our Sage 1000 support team is one of the best in the country.

Ian joined Datel’s Support team in 2010. Along with a wealth of knowledge in supporting, implementing, and training on a number of versions of software, Ian has an excellent understanding of SQL and has experience in implementing Sage in large sites from the project conception to its completion. He has extensive knowledge of Distribution, Finance, Manufacturing, and our Fusion systems, as well as external Warehouse Management systems and the Sage 50 payroll module. Ian says;

“Our team of Sage 1000 experts make those tricky business transitions as seamless as possible - helping you to get the most out of your software. Combining our team’s experiences and passions, there’s no query too complex, making us your one stop shop for all things Sage 1000.”

What our customers have to say

Our Support Team close over 35,000 tickets for our customers - they’re here to solve your problems and help you get the most from Sage 1000. Here’s what some of our customers say about their Sage 1000 support with Datel: 

“We always find Datel a helpful and knowledgeable bunch. Whether it’s a trivial issue or a major problem, they deliver results and go the extra mile. It’s reassuring to know that we can call on them for expert support."

“Datel is a key strategic partner to the success of Nichols plc, and we look forward to working with them on further software projects in the future.”