Sage 1000 Support

Sage 1000 support

We understand how important is to get fast answers in business. That’s why we do all that we can to make information accessible, helpful and relevant. If you are part of the Sage 1000 family, our levels of support can help you and your business thrive.

Sage 1000 (formerly Sage Line 500) offers mid-range and large organisations consistency and reliability. You can benefit from a 360-degree overview of your business through full integration of business processes and information. Sage 1000 is easy to use and can be customised to a high standard to personalise it to your business needs.

Speak to one of our support experts

Your privacy is important to us.  We will only collect and use your personal data in ways that are described within our Privacy Notice, and in a manner that is consistent with our obligations and your rights under the law. Read Datel’s Privacy Notice for more information.


Support for Sage 1000

We want to offer more to our Sage 1000 customers. That’s why we offer a unique 3-tier support system for those looking to take their business to the next level with Sage. Whatever your goals, our team of experts can advise you on the best support package and are with you every step of the way to ensure you are getting the most out of your Sage 1000 suite.

Our additional support systems are:

  • Monitor: we provide a proactive expert eye to ensure system health
  • Assist: additional advice and support for all your users
  • Manage: our all-encompassing system manager service, providing expertise and advice

For more information, speak to one of our support experts or download our Sage 1000 Service Outline.  

Download Outline


The people behind our Sage 1000 support

Led by the experienced Ian Allison, our Sage 1000 support team are one of the best in the country.

Ian joined Datel’s Support team in 2010. Along with a wealth of knowledge in supporting, implementing and training on a number of versions of software, Ian has an excellent understanding of SQL and has experience in implementing Sage in large sites from the project conception to its completion. He has extensive knowledge of Distribution, Finance, Manufacturing, our Fusion systems as well as external Warehouse Management systems and the Sage 50 payroll module. Ian says;

“Our team of Sage 1000 experts make those tricky business transitions as seamless as possible - helping you to get the most out of your software. Combining our team’s experiences and passions, there’s no query too complex, making us your one stop shop for all things Sage 1000.”


See how our Sage 1000 support has helped others

Not sure how our support can benefit your business? See what some of our clients say about their Sage 1000 support:

“We always find Datel a helpful and knowledgeable bunch. Whether it’s a trivial issue or a major problem, they deliver results and go the extra mile. It’s reassuring to know that we can call on them for expert support."

“Datel is a key strategic partner to the success of Nichols plc, and we look forward to working with them on further software projects in the future.”

Common troubleshooting issues

How do I add a new bank account in Sage 1000?

How can I print a report?

How do I add a new user to Sage 1000?

Sound familiar? Don’t stress the small stuff - our help zone is equipped with dozens of easy to follow help sheets so that you can take control of your software and drive your business forward. Don’t see your question? Contact us – we would be happy to look at adding your query.