Need help assessing a support partner? 

Your business management system is only as effective as your technical support provider, as even a well-implemented solution can bring your operation to a standstill should you encounter an unexpected error.

Whether you’re assessing a partner for a new Sage system or looking at a new partner for an existing solution, we've developed a guide with 5 questions you should ask a prospective provider to ensure you get the best support service for your business:

Datel's Support Services for Sage 200

If you are looking to improve efficiency with better system operation, our additional Customer Support Services might be the answer. We can be the backbone of your Sage 200 system, on-hand to ensure your business is working to optimal productivity around the clock. In addition to your basic support, we offer: 

• Monitor - Proactive expert eyes to ensure system health

• Assist - Additional advice and expertise for all your users

• Manage - A System Manager service providing expertise and advice

Take a closer look at our Sage 200 support offering and our three additional services by downloading our Sage 200 Service Outline.

The people behind our Sage 200 support

Our Sage 200cloud experts are headed up by Team Leader, Richard Cunningham. Richard has over 20 years' experience in software support, specialising in Sage Line 100, Sage MMS and the Sage 200 suite. He also has previous experience in supporting and implementing Pegasus Opera, Microsoft Great Plains Dynamics, and Strategix. Richard says;

 “When it comes to supporting you with Sage 200, I truly believe there is no better team to do the job. We love what we do and thrive on using our skills and know-how to drive your business to greater heights.”

What our customers have to say

Our Sage 200 Support Team is dedicated to helping our customers make the most from their solution. Here's what some of our customers have to say about their support with Datel: 

“A lot of resource has gone into developing our ERP system, so we’re committed to making it work for us and always looking for new solutions that could make the day-to-day running of the business more efficient.”

“When you buy a business solution, you want one that makes life easier and more efficient. By working with Datel that is exactly what we have. The Datel team definitely have the skill sets and knowledge to make the use of a complex business management system simple and productive.”