Reviews and Feedback

Reviews and Feedback

At Datel, we are focused on operating in an open and transparent way. We build a partnership with the businesses we work with and we care about their success both today and in the future.

  • Live feedback on our service

Delivering a top-quality service to the businesses we support is a key focus across our business, driven by our values.

Within our Customer Support department we ask for feedback on every query we answer, large or small, and we publish the results of this feedback on the website. Live and unfiltered, it's here for you to see because we are proud of the service we deliver and confident that our customers have a good experience from us.

Our Support team deals with over 3000 queries per month. From simple training needs to full systems being down, our expert advice enables our customers to get back on track quickly. We take pride in answering these queries as quickly as possible and aim to have you speaking with a system expert (not a telephone operator) within one hour of logging your issue. This we exceed continually and nearly all customers will be speaking with someone within 20 minutes.

Take a look at the feedback to understand the service our customers are receiving from us. We're scored across four areas and customers are invited to anonymously share comments. Live feedback refreshes every 15 minutes during office hours. 

     

  • Customer reviews of Sage software

Whether you are looking for a new Sage solution or adding additional functionality to your existing system, hearing from someone who has experienced this already can assist with your selection process.

At Datel we share the experiences of our customers with Sage 200cloud, Sage X3 (Enterprise Management), Sage 1000 and our Fusion products.

Watch a video, read an account or listen to an interview to hear how our customers have selected, implemented and been supported on the Sage solutions we work with.