Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.
Our feedback explained- Datel
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
All good !
Hopefully old MTD will do the trick
The query was dealt with very quickly
Richard did the task straight away and without any time loss to myself – Thank you Richard
Me nor the end user was informed when this was done, we only got the call closure notification
Thanks for understanding how urgent this was to us and for all the help from Zanett and team
Excellent
I had a call back within minutes of contacting the Hotdesk. Rory was very efficient in resolving my query about altering a report layout, he also patiently answered all my questions and explained to me what he was doing. Excellent customer service
Absolutely Brilliant!
Perfect !
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
| Ticket No. | Date Closed | IR | UF | TK | CF | Comments |
|---|---|---|---|---|---|---|
| 9-587703 | 5 | 5 | 5 | 5 | ||
| 9-587639 | 5 | 5 | 5 | 5 | ||
| 9-587647 | 5 | 5 | 5 | 5 | ||
| 9-587642 | 5 | 5 | 5 | 5 | All good ! | |
| 9-587686 | 5 | 5 | 5 | 5 | Hopefully old MTD will do the trick | |
| 9-587641 | 5 | 5 | 5 | 5 | ||
| 9-587635 | 5 | 5 | 5 | 5 | ||
| 9-587669 | 5 | - | 5 | - | ||
| 9-587606 | 5 | 5 | 5 | 5 | ||
| 9-587580 | 5 | 5 | 5 | 5 | The query was dealt with very quickly | |
| 9-587625 | 5 | 5 | 5 | 5 | ||
| 9-587599 | 5 | 5 | 5 | 5 | ||
| 9-587621 | 5 | 5 | 5 | 5 | Richard did the task straight away and without any time loss to myself – Thank you Richard | |
| 9-587592 | 5 | 5 | 5 | 5 | ||
| 587535 | 5 | 5 | 5 | 5 | ||
| 9-587596 | 5 | 5 | 5 | 5 | ||
| 9-586783 | 5 | 5 | 5 | 5 | ||
| 9-587510 | 3 | 2 | 5 | 5 | Me nor the end user was informed when this was done, we only got the call closure notification | |
| 9-587582 | 5 | 5 | 5 | 5 | ||
| 587277 | 5 | 5 | 5 | 5 | Thanks for understanding how urgent this was to us and for all the help from Zanett and team | |
| 9-587422 | 5 | 5 | 5 | 5 | Excellent | |
| 9-587327 | 5 | 5 | 5 | 5 | ||
| 587278 | 5 | 5 | 5 | 5 | ||
| 587281 | 5 | 5 | 5 | 5 | ||
| 9-587504 | 5 | - | 5 | 5 | I had a call back within minutes of contacting the Hotdesk. Rory was very efficient in resolving my query about altering a report layout, he also patiently answered all my questions and explained to me what he was doing. Excellent customer service | |
| 9-587440 | 5 | 5 | 5 | 5 | ||
| 9-587468 | 5 | 5 | 5 | 5 | ||
| 9-587511 | 5 | 5 | 5 | 5 | Absolutely Brilliant! | |
| 587279 | 5 | 5 | 5 | 5 | ||
| 9-587331 | 5 | 5 | 5 | 5 | Perfect ! | |
| 9-587487 | 5 | 5 | - | 5 | ||
| 9-587470 | 5 | 5 | 5 | 5 | ||
| 9-587353 | 5 | 5 | 5 | 5 | Excellent, thanks! | |
| 9-587377 | 5 | 5 | 5 | 5 | ||
| 9-587452 | 5 | 5 | 5 | 5 | ||
| 9-587168 | 5 | 5 | 5 | 5 | ||
| 586994 | 5 | 5 | 5 | 5 | ||
| 9-587433 | 5 | 5 | 5 | 5 | ||
| 9-587427 | 5 | 5 | 5 | 5 | Thank you | |
| 9-587431 | 5 | 5 | 5 | 5 | ||
| 9-587146 | 5 | 5 | 5 | 5 | Excellent as always from Phil | |
| 586999 | 5 | 5 | 5 | 5 | Excellent as always from Rosie | |
| 9-587117 | 5 | 5 | 4 | 4 | ||
| 9-587354 | 5 | 5 | 5 | 5 | Request dealt with quickly | |
| 9-587330 | 5 | 5 | 5 | 5 | ||
| 9-586044 | 5 | - | 5 | 5 | ||
| 9-587271 | 5 | - | 5 | 5 | ||
| 9-585653 | 5 | 5 | 5 | 5 | ||
| 9-586876 | 5 | 5 | 5 | 5 | ||
| 9-587346 | 5 | 5 | 5 | 5 | ||
| 9-587351 | 5 | 5 | 5 | 5 | ||
| 9-587136 | 5 | 5 | 5 | 5 | Super speedy support – just when we needed it – Many thanks Paul ! | |
| 9-587301 | 5 | 5 | 5 | 5 | Very helpful | |
| 9-587292 | 5 | 5 | 5 | 5 | Very good quick service thank you Tom. | |
| 9-587236 | 5 | - | 5 | 5 | ||
| 9-587253 | 5 | 5 | 5 | 5 | Brilliant thank you! A good workround for a technical issue and I’m confident I’ll be able to look at other fixes going forward. | |
| 9-587100 | 5 | 5 | 5 | 5 | ||
| 9-587219 | 5 | 5 | 5 | 5 | Responded really quickly | |
| 9-587133 | 5 | 5 | 5 | 5 | ||
| 9-587067 | 5 | 5 | 5 | 5 | ||
| 9-587197 | 5 | 5 | 5 | 5 | ||
| 9-586381 | 5 | 5 | 5 | 5 | ||
| 9-587234 | 5 | 5 | 5 | 5 | Great Help – Issue Resolved | |
| 9-587118 | 5 | 5 | 5 | 5 | ||
| 9-587169 | 5 | 5 | 5 | 5 | ||
| 9-586812 | 5 | 5 | 5 | 5 | ||
| 9-587109 | 5 | 5 | 5 | 5 | ||
| 9-587046 | 5 | 5 | 5 | 5 | excellent | |
| 9-587066 | 5 | 5 | 5 | 5 | Immediate response with answer by email – great work | |
| 9-586897 | 5 | 5 | 5 | 5 | ||
| 9-587124 | 5 | - | 5 | 5 | ||
| 9-587123 | 5 | 5 | 5 | 5 | Mike is always very helpful | |
| 9-587082 | 5 | 5 | 5 | 5 | ||
| 9-586524 | 5 | 5 | 5 | 5 | ||
| 9-587105 | 5 | 5 | 5 | 5 | ||
| 9-587081 | 5 | 5 | 5 | 5 | ||
| 9-587021 | 4 | 5 | 5 | 5 | ||
| 9-587065 | 5 | 5 | 5 | 5 | ||
| 586627 | 5 | 5 | 5 | 5 | ||
| 9-587060 | 5 | 5 | 5 | 5 | ||
| 9-587068 | 5 | 5 | 5 | 5 | Thanks Richard. | |
| 9-586745 | 4 | 5 | 5 | 5 | ||
| 9-587033 | 5 | 5 | 5 | 5 | ||
| 9-586803 | 5 | 5 | 5 | 5 | ||
| 9-586985 | 5 | 5 | 5 | 5 | ||
| 9-586444 | 5 | 5 | 5 | - | ||
| 9-587005 | 5 | 5 | 5 | 5 | ||
| 9-587010 | 5 | 5 | 5 | 5 | All good | |
| 9-582293 | 5 | 5 | 5 | 5 | Fast efficient service - thank you | |
| 9-586939 | 5 | 5 | 5 | 5 | ||
| 9-586901 | 5 | 5 | 5 | 5 | Cheers Joe! | |
| 9-586658 | 5 | 5 | 5 | 5 | ||
| 9-586319 | 5 | - | 5 | 5 | ||
| 9-586926 | 5 | 5 | 5 | 5 | ||
| 586623 | 5 | 5 | 5 | 5 | This has been a massive help, thank you | |
| 9-586900 | 5 | 5 | 5 | 5 | Received help very shortly after the email. Issues was solved very quickly. Lesley has assisted me and help me fixed my mess. | |
| 9-586744 | 5 | 5 | 5 | 5 | ||
| 9-586676 | 5 | 5 | 5 | 5 |
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Initial response
Technical knowledge
Update frequency
Closure feedback
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Tickets opened
Tickets closed
Average response time in minutes