Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.
Our feedback explained- Datel
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
Many thanks to Neal
Thank you
Efficient as ever
Thank you for the help
Andrew was brilliant saved us hours!
Thank you to Dan for his knowledge and help in resolving this for me
Problem solved thanks to Salome and Sarah
Excellent work Tom, Well done
Thank you!
Anthony very helpful and took the time to explain the fix on the crystal report so we can look out for this issue ourselves if it occurs on other reports.
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
| Ticket No. | Date Closed | IR | UF | TK | CF | Comments |
|---|---|---|---|---|---|---|
| 9-612182 | 5 | 5 | 5 | 5 | ||
| 9-612168 | 5 | 5 | 5 | 5 | Many thanks to Neal | |
| 9-611952 | 5 | 5 | 5 | 5 | Thank you | |
| 9-610363 | 5 | 5 | 5 | 5 | ||
| 9-612106 | 5 | 5 | 5 | 5 | ||
| 9-612136 | 5 | 5 | 5 | 5 | Efficient as ever | |
| 9-612137 | 5 | 5 | 5 | 5 | ||
| 9-611813 | 5 | 5 | 5 | 5 | Thank you for the help | |
| 9-611979 | 5 | 5 | 5 | 5 | ||
| 9-612098 | 5 | 5 | 5 | 5 | Andrew was brilliant saved us hours! | |
| 9-612025 | 5 | 5 | 5 | 5 | ||
| 9-612049 | 5 | 5 | 5 | 5 | ||
| 9-612094 | 5 | 5 | 5 | 5 | ||
| 9-611326 | 5 | 5 | 5 | 5 | Thank you to Dan for his knowledge and help in resolving this for me | |
| 9-612020 | 5 | 5 | 5 | 5 | Problem solved thanks to Salome and Sarah | |
| 9-612019 | 5 | 5 | 5 | 5 | ||
| 611748 | 5 | 5 | 5 | 5 | ||
| 9-611965 | 5 | 5 | 5 | 5 | ||
| 9-611186 | 5 | 5 | 5 | 5 | ||
| 9-612028 | 5 | 5 | 5 | 5 | ||
| 611902 | 5 | 5 | 5 | 5 | Excellent work Tom, Well done | |
| 9-611143 | 5 | 5 | 5 | 5 | Thank you! | |
| 9-612009 | 5 | 5 | 5 | 5 | ||
| 9-611972 | 5 | 5 | 5 | 5 | ||
| 9-611646 | 5 | 5 | 5 | 5 | Anthony very helpful and took the time to explain the fix on the crystal report so we can look out for this issue ourselves if it occurs on other reports. | |
| 9-611842 | 5 | 5 | 5 | 5 | ||
| 611894 | 5 | 5 | 5 | 5 | Sage change in V12 (from Pu9) and unable to change | |
| 9-612004 | 5 | 5 | 5 | 5 | ||
| 9-612022 | 5 | 5 | 5 | 5 | Speedy service | |
| 9-611916 | 5 | 5 | 5 | 5 | ||
| 9-612003 | 5 | 5 | 5 | 5 | Brilliant !! | |
| 9-611836 | 5 | 5 | 5 | 5 | ||
| 9-610399 | 5 | 5 | 5 | 5 | ||
| 611756 | 5 | 5 | 5 | 5 | ||
| 9-536342 | 5 | 5 | 5 | 5 | ||
| 9-611707 | 5 | 5 | 5 | 5 | ||
| 9-611956 | 5 | 5 | 5 | 5 | Many thanks Ian. | |
| 9-611932 | 5 | 5 | 5 | 5 | Thanks for the prompt response, much appreciated | |
| 9-611905 | 5 | 5 | 5 | 5 | Ian was fantastic as always in his knowledge and we was able to build the query we needed using his knowledge of the tables | |
| 9-611563 | 5 | 5 | 5 | 5 | ||
| 9-611886 | 5 | 5 | 5 | 5 | ||
| 9-611908 | 5 | 5 | 5 | - | Very fast resolution | |
| 9-611922 | 5 | 5 | 5 | 5 | A quick resolution. | |
| 9-611050 | 5 | 4 | 5 | 5 | ||
| 9-611915 | 5 | 5 | 5 | 5 | ||
| 9-611907 | 5 | 5 | 5 | 5 | ||
| 9-562117 | 5 | 5 | 5 | 5 | ||
| 9-611888 | 5 | 5 | 5 | 5 | ||
| 9-611547 | 5 | 5 | 5 | 5 | ||
| 9-611824 | 5 | 5 | 5 | 5 | Excellent assistance and guidance from Nigel as always | |
| 9-611449 | 5 | 5 | 5 | 5 | ||
| 9-611864 | 5 | 5 | 5 | 5 | ||
| 9-611834 | 5 | 5 | 5 | 5 | ||
| 611499 | 5 | 5 | 5 | 5 | ||
| 9-611669 | 5 | 5 | 5 | 5 | ||
| 9-611724 | 5 | 5 | 5 | 5 | Thanks Andrew | |
| 9-611453 | 5 | 5 | 5 | 5 | Jodie was brilliant – Thanks! | |
| 9-611742 | 5 | 5 | 5 | 5 | Thank you for your detailed explanation | |
| 9-611626 | 5 | 5 | 5 | 5 | ||
| 611496 | 5 | 5 | 5 | 5 | ||
| 611749 | 5 | 5 | 5 | 5 | ||
| 9-610704 | 5 | 4 | - | - | ||
| 9-611693 | 5 | 5 | 5 | 5 | ||
| 9-611073 | 5 | 5 | 5 | 5 | Fast action & closure. | |
| 9-611508 | 5 | 5 | 5 | 5 | ||
| 9-611331 | 5 | 5 | 5 | 5 | Very good service | |
| 9-611451 | 5 | 2 | 5 | 5 | I had to prompt for follow up | |
| 9-611832 | 5 | 5 | 5 | 5 | ||
| 9-610927 | 5 | 5 | 5 | 5 | ||
| 9-610993 | 5 | 5 | 5 | 5 | ||
| 9-611792 | 5 | 5 | 5 | 5 | ||
| 9-611576 | 5 | 5 | 5 | 5 | Thanks Zanett and Bruno | |
| 9-611710 | 5 | 5 | 5 | 5 | Quick, informed response, and nice when telling me I was wrong. | |
| 9-611461 | 5 | 5 | 5 | 5 | ||
| 9-611475 | 5 | 5 | 5 | 5 | ||
| 9-611728 | 5 | 5 | 5 | 5 | ||
| 9-611599 | 5 | 5 | 5 | 5 | ||
| 9-611529 | 5 | 5 | 5 | 5 | ||
| 9-606913 | 5 | 5 | 5 | 5 | ||
| 9-611722 | 5 | 5 | 5 | 5 | ||
| 9-611603 | 5 | 5 | 5 | 5 | ||
| 9-611699 | 5 | 5 | 5 | 5 | Thank you | |
| 611498 | 5 | 5 | 5 | 5 | Issue quickly identified and resolved. Well done Joe | |
| 9-610891 | 5 | 5 | 5 | 5 | great | |
| 9-611663 | 5 | 5 | 5 | 5 | Very efficient and helpful | |
| 9-611649 | 5 | 5 | 5 | 5 | Always a great service from Liz | |
| 9-611571 | 5 | 5 | 5 | 5 | Thanks Dan | |
| 9-611653 | 5 | 5 | 5 | 5 | ||
| 9-611314 | 5 | 5 | 5 | 5 | ||
| 9-611380 | - | 5 | 5 | 5 | Proactive support provided by Karen ! | |
| 9-610696 | 5 | 5 | 5 | 5 | ||
| 9-611454 | 5 | 5 | 5 | 5 | Well done and a big thank you to Andrew Ensor for helping to sort out my sage issues Massive respect for a job well done | |
| 9-611284 | 5 | 5 | 5 | 5 | George resolved this issue, something so simple causing so much trouble | |
| 9-611060 | 5 | 5 | 5 | 5 | ||
| 9-611570 | 5 | 5 | 5 | 5 | ||
| 9-610885 | 5 | 5 | 5 | 5 | ||
| 9-611355 | 4 | 4 | 4 | 4 | ||
| 9-611575 | 5 | 5 | 5 | 5 | ||
| 9-611532 | 5 | 5 | 5 | 5 | ||
| 9-513464 | 5 | 5 | 5 | 5 | ||
| 9-611292 | 5 | 5 | 5 | 5 | Quick and efficient as always! | |
| 9-611517 | 5 | 5 | 5 | 5 | ||
| 9-611487 | 5 | - | 5 | 5 | ||
| 9-611545 | 5 | 5 | 5 | 5 | ||
| 9-611389 | - | - | - | - | Thank you.excellent. | |
| 9-611358 | 5 | 5 | 5 | 5 | Would have been nice to know why it broke, just in case it happens in the future. but Really happy with the service! | |
| 9-608185 | 5 | 5 | 5 | 5 | Excellent Support from Ian Allison and the Team. | |
| 9-606936 | 5 | 5 | 5 | 5 | ||
| 9-611063 | 5 | 5 | 5 | - | ||
| 9-611459 | 5 | - | 5 | 5 | ||
| 9-610708 | 5 | 5 | 5 | 5 | Excellent support and detailed understanding on WAP | |
| 9-611444 | 5 | 5 | 5 | 5 | ||
| 9-611339 | 5 | 5 | 5 | 5 | ||
| 9-611417 | 5 | 5 | 5 | 5 | Necessary due diligence undertaken and reached out accordingly for feedback. | |
| 9-606719 | 5 | 5 | 5 | 5 | ||
| 9-610988 | 5 | 4 | 5 | 5 | Anthony Jackson was very patience, and offered assistance when required, and made me feel like no question was a silly one | |
| 611274 | 5 | 5 | 5 | 5 | Very quick to respond and very helpful | |
| 9-605130 | 5 | 5 | 5 | 5 | Debbie very helpful/patient | |
| 9-611395 | 5 | 5 | 5 | 5 | ||
| 9-610952 | 5 | 5 | 5 | 5 | ||
| 9-611120 | 5 | 5 | 5 | 5 | ||
| 611267 | 5 | 5 | 5 | 5 | Very helpful | |
| 9-609996 | 5 | 5 | 5 | 5 | ||
| 9-611242 | 5 | 5 | 5 | 5 | ||
| 9-611220 | 5 | 5 | 5 | 5 | Thank You | |
| 611272 | 5 | 5 | 5 | 5 | ||
| 9-610680 | 5 | 5 | 5 | 5 | ||
| 9-610591 | 5 | 5 | 5 | 5 | ||
| 9-610905 | 5 | 5 | 5 | 5 | ||
| 9-611299 | 5 | 5 | 5 | 5 | ||
| 9-611342 | 5 | 5 | 5 | 5 | ||
| 9-611247 | 5 | 5 | 5 | 5 | ||
| 9-610425 | 5 | 5 | 5 | 5 | ||
| 9-611320 | 5 | 5 | 5 | 5 | Excellent. | |
| 9-611304 | 5 | 4 | 4 | - | ||
| 9-611302 | 5 | 5 | 5 | 5 | ||
| 9-611308 | 5 | 5 | 5 | 5 | ||
| 9-611221 | 5 | 5 | 5 | 5 | ||
| 9-611232 | 5 | 5 | 5 | 5 | ||
| 9-610742 | 5 | 5 | 5 | 5 | ||
| 9-611219 | 5 | 5 | 5 | 5 | ||
| 9-611259 | 5 | 5 | 5 | 5 | ||
| 611092 | 5 | 5 | 5 | 5 | Nice easy one for Tom. System glitch.. Logged out and back in again then worked well | |
| 611087 | 5 | 5 | 5 | 5 | Quick and efficient resolution. Well done Joe | |
| 9-609902 | 5 | 5 | 5 | 5 | ||
| 9-609697 | 5 | 5 | 5 | 5 | ||
| 9-610106 | 5 | 5 | 5 | 5 | ||
| 9-611250 | 5 | 5 | 5 | 5 | ||
| 9-611223 | 5 | 5 | 5 | 5 | ||
| 9-610753 | 5 | 5 | 5 | 5 |
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Initial response
Technical knowledge
Update frequency
Closure feedback
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Tickets opened
Tickets closed
Average response time in minutes