Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.
Our feedback explained
96%
- Datel
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
Great result. Just lost contact for a bit on what was happening as not urgent
6 hours ago
Very good
6 hours ago
Really fast response & very helpful
7 hours ago
Very helpful and efficient in resolving the issue
8 hours ago
Mark Newall was polite, knowledgeable and solved our problem very quickly. An asset to your team!
8 hours ago
Excellent, really helpful – thank you
9 hours ago
Fast response and issues fixed
10 hours ago
Great response thanks
11 hours ago
Excellent service
12 hours ago
Very pleased with report and service, thank you!
13 hours ago
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
| Ticket No. | Date Closed | IR | UF | TK | CF | Comments |
|---|---|---|---|---|---|---|
| 445846 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 444121 | 18/01/2019 | 5 | 5 | 5 | 5 | Great result. Just lost contact for a bit on what was happening as not urgent |
| 9-446003 | 18/01/2019 | 5 | 5 | 5 | 5 | Very good |
| 9-446030 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-444921 | 18/01/2019 | 5 | 4 | 5 | 5 | |
| 9-445822 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445009 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445734 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445999 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445914 | 18/01/2019 | 5 | 5 | 5 | 5 | Really fast response & very helpful |
| 9-445602 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445968 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445965 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 445678 | 18/01/2019 | 5 | 5 | 5 | 5 | Very helpful and efficient in resolving the issue |
| 9-445974 | 18/01/2019 | 5 | 5 | 5 | 5 | Mark Newall was polite, knowledgeable and solved our problem very quickly. An asset to your team! |
| 9-445969 | 18/01/2019 | 4 | 4 | 5 | 5 | |
| 9-445833 | 18/01/2019 | 5 | 5 | 5 | 5 | Excellent, really helpful – thank you |
| 9-445896 | 18/01/2019 | 5 | 5 | 5 | 5 | Fast response and issues fixed |
| 9-445876 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445779 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 445848 | 18/01/2019 | 5 | 5 | 5 | 5 | Great response thanks |
| 9-445871 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445770 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445939 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445909 | 18/01/2019 | 5 | - | 5 | 5 | |
| 9-445784 | 18/01/2019 | 4 | 4 | 4 | 4 | |
| 9-445928 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-307773 | 18/01/2019 | 5 | - | 3 | 4 | |
| 9-445868 | 18/01/2019 | 5 | 5 | 5 | 5 | Excellent service |
| 9-445897 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445529 | 18/01/2019 | 5 | 5 | 5 | 5 | Very pleased with report and service, thank you! |
| 9-445761 | 18/01/2019 | 5 | 5 | 5 | 5 | Good service as usual |
| 9-445724 | 18/01/2019 | 5 | 5 | 5 | 5 | Excellent Knowledge shown by Mark to solve a problem for us straight away, many thanks |
| 9-445651 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445866 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445794 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445840 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445588 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445661 | 18/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445802 | 17/01/2019 | 5 | 5 | 5 | 5 | Quick response. Thanks Ricky. |
| 9-445791 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445725 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445666 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445776 | 17/01/2019 | 5 | 5 | 5 | 3 | System unable to action query – requested upgrade in future |
| 9-445670 | 17/01/2019 | 5 | 5 | 5 | 5 | So efficient… Thank you |
| 9-445200 | 17/01/2019 | 5 | 5 | 5 | 5 | Excellent service as usual |
| 445687 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445775 | 17/01/2019 | 5 | 5 | 5 | 5 | Fast response and quickly resolved - thanks |
| 9-445387 | 17/01/2019 | 5 | 5 | 5 | 5 | Very happy. Thanks. |
| 9-417262 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-444280 | 17/01/2019 | 5 | 5 | 5 | 4 | |
| 9-444820 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445353 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445628 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-445718 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-38767 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-34295 | 17/01/2019 | 4 | 3 | 4 | 4 | |
| 9-431893 | 17/01/2019 | 5 | 5 | 5 | 5 | Thanks Neal |
| 6-29479 | 17/01/2019 | 4 | 3 | 4 | 3 | |
| 6-75074 | 17/01/2019 | 5 | 5 | 5 | 5 | Thanks |
| 5-20168 | 17/01/2019 | 3 | 1 | 3 | 0 | |
| 5-19366 | 17/01/2019 | - | - | - | - | If "You’ll have to wait till hell freezes over before Sage do anything about this" is a satisfactory conclusion, then I suppose this was closed satisfactorily. |
| 6-18283 | 17/01/2019 | 5 | 5 | 5 | 3 | |
| 6-45569 | 17/01/2019 | 4 | 2 | 0 | 2 | This is went from been a small issues to been a complete and utter mess. Support for Sage BI seems very limited and really needs to be improved. |
| 6-42297 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-36757 | 17/01/2019 | 4 | 4 | 3 | 3 | |
| 9-411119 | 17/01/2019 | 5 | 5 | 4 | 4 | |
| 9-400482 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-400681 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-402033 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 403186 | 17/01/2019 | 5 | 5 | 5 | 5 | Very prompt service and helpful engineer |
| 9-373676 | 17/01/2019 | 0 | 3 | 0 | 0 | software author recognise the issue and will include it in a future release of the product |
| 9-386544 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 385052 | 17/01/2019 | 5 | 5 | 5 | 0 | software author do not offer a fix at this version and patch level. No apparent interest in such “old” technology. Thanks to Lionel for attempting to get an answer to the issue. Limitation of Software at the end |
| 6-73468 | 17/01/2019 | 5 | 5 | - | 5 | Service pack 3 |
| 9-310168 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-285534 | 17/01/2019 | 5 | 5 | 5 | 4 | |
| 255474 | 17/01/2019 | 5 | 3 | - | - | Minor fix to be included in future release of product. |
| 8-153181 | 17/01/2019 | 5 | 5 | 5 | 5 | Always a great service. |
| 9-269406 | 17/01/2019 | 4 | 4 | 4 | 4 | |
| 6-40260 | 17/01/2019 | 5 | 5 | 5 | - | |
| 9-323850 | 17/01/2019 | 5 | - | 5 | 5 | |
| 9-334138 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-52192 | 17/01/2019 | 5 | 5 | 5 | 4 | |
| 9-355104 | 17/01/2019 | 5 | 2 | 2 | 0 | This basic report should be available with this software |
| 9-355864 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-365383 | 17/01/2019 | 5 | 5 | 5 | 4 | |
| 9-365296 | 17/01/2019 | 5 | 1 | 4 | 4 | |
| 9-370718 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-29596 | 17/01/2019 | 4 | 4 | 4 | 3 | Problem fixed but has led to another error, drawings will now not release correctly, reverted back to old binary until problem is fixed |
| 6-84963 | 17/01/2019 | 2 | 2 | 2 | 2 | Time taken was 5 days from initial call logged. Business critical. Once update was carried out caused another error with WAP orders not being logged on Sage. Another support call had to be logged which has now been resolved. DL relating to an issue raised following an upgrade by Sicon. We had to get a Sicon developer to fix the issue and then they had to upgrade customer again. |
| 129597 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-70440 | 17/01/2019 | 5 | 5 | 4 | 0 | Orbis claim the product is supposed to work this way - really? |
| 6-47064 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-134725 | 17/01/2019 | 5 | 3 | 5 | 5 | |
| 246102 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-137659 | 17/01/2019 | 5 | 5 | 5 | 4 | |
| 8-137859 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-84066 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-83293 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-137388 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-81709 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 247842 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-137795 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-82263 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-82257 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-84595 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 192286 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-136720 | 17/01/2019 | 5 | 5 | 5 | 5 | Great service from Karen as usual |
| 6-79863 | 17/01/2019 | 5 | 5 | 5 | 5 | The instructions provided were both clear and concise. They allowed me to rapidly resolve the issues with the License key. |
| 6-80646 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-137630 | 17/01/2019 | 5 | - | 5 | 5 | |
| 6-79141 | 17/01/2019 | 5 | 5 | 5 | 5 | Excellent as always |
| 8-136756 | 17/01/2019 | 5 | - | 5 | 5 | Excellent customer services |
| 6-81984 | 17/01/2019 | 4 | 5 | 5 | 5 | |
| 6-81765 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-82056 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-137305 | 17/01/2019 | 5 | 5 | 5 | 5 | Thank you for a prompt response |
| 8-135784 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-134558 | 17/01/2019 | 5 | 5 | 5 | 5 | Very friendly |
| 8-134757 | 17/01/2019 | 4 | 4 | 5 | 5 | Completed quickly and satisfactorily |
| 8-133988 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-140331 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-80151 | 17/01/2019 | 5 | 5 | 5 | 5 | Talked through the setup of a new user very efficiently. Easy to follow information provided to quickly complete this process |
| 6-53256 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-135544 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-135050 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-80766 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-55596 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-133466 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-141128 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-133455 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-134228 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-134970 | 17/01/2019 | 5 | - | 5 | 5 | |
| 8-134472 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-70779 | 17/01/2019 | 5 | 5 | 5 | 5 | Mary dealt with this urgent issue quickly, friendly and efficiently! Thank you! |
| 6-56735 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-52860 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-132443 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-65620 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-133449 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-75373 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-139810 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-140996 | 17/01/2019 | 4 | 3 | 4 | 4 | |
| 8-131179 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-129824 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-129943 | 17/01/2019 | 5 | - | 5 | 5 | |
| 6-82396 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-139563 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 240890 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-130380 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-131006 | 17/01/2019 | 4 | 4 | 5 | 5 | |
| 8-130551 | 17/01/2019 | 5 | 5 | 5 | 5 | Just brilliant both ladies |
| 6-48559 | 17/01/2019 | 5 | 5 | 5 | 5 | Thanks very much for your help |
| 6-81559 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-129023 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-78502 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-139554 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-85361 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 239138 | 17/01/2019 | 5 | 5 | 5 | 5 | Richard was very friendly & helfpul |
| 8-129088 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-130397 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-129884 | 17/01/2019 | 3 | 4 | 5 | 5 | Took a little while to get ticket off the ground, but once responses started these were very good |
| 8-140912 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-129546 | 17/01/2019 | 5 | 5 | 5 | 5 | Great work as always |
| 8-129620 | 17/01/2019 | 5 | 5 | 5 | 5 | Keep up the good work |
| 8-124151 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-57010 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-57062 | 17/01/2019 | 5 | 5 | 5 | 5 | quick and efficient, thankyou |
| 8-122549 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-46894 | 17/01/2019 | 5 | 5 | 5 | 5 | Speedy resolution – thanks |
| 8-122445 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-78450 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-78361 | 17/01/2019 | 4 | 5 | 5 | 5 | |
| 6-65763 | 17/01/2019 | - | - | - | - | All very helpful and answered query whilst on phone. Also liked fact that it was before 9am and therefore catered for those who don’t work standard hours. |
| 6-49426 | 17/01/2019 | 5 | 5 | 5 | 5 | A good fast response and closure |
| 8-138266 | 17/01/2019 | 5 | 5 | 5 | 5 | Fantastic service, thank you |
| 8-120178 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-120391 | 17/01/2019 | 5 | - | 5 | 5 | |
| 8-122753 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-409759 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-408679 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-442639 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-432848 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-125206 | 17/01/2019 | 5 | 5 | 5 | 5 | Our First dealing with you, Very Pleased, Excellent |
| 8-125210 | 17/01/2019 | 5 | 5 | 5 | 5 | Rory was very helpful and professional |
| 8-125462 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-124776 | 17/01/2019 | 5 | 5 | 5 | 5 | Excellent Service |
| 8-124721 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-125260 | 17/01/2019 | 5 | - | 5 | 5 | |
| 8-138514 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-68814 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-124951 | 17/01/2019 | 5 | 5 | 5 | 5 | Exceptionally fast response, thanks! |
| 8-125174 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-126131 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-34550 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-125877 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-126186 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-50422 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 167581 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-62087 | 17/01/2019 | 5 | 5 | 5 | 5 | Was fixed in about 10 mins. |
| 8-126603 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-55119 | 17/01/2019 | 4 | 5 | 5 | 5 | Chris Brown was very helpful and thorough |
| 8-127556 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-128187 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-127236 | 17/01/2019 | 5 | - | 5 | 5 | Kathleen was wonderfully helpful as ever, thank you. |
| 8-127375 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-127643 | 17/01/2019 | 5 | 5 | 5 | 5 | Good service |
| 8-128108 | 17/01/2019 | 5 | 5 | 5 | 5 | Just the ticket excuse the pun |
| 175179 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-139186 | 17/01/2019 | 3 | 3 | 3 | 4 | |
| 8-128100 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-77688 | 17/01/2019 | 5 | 5 | 5 | 5 | Sandra brilliant |
| 8-128258 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-122764 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-123127 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-106172 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-122699 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-106736 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-106735 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-106955 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-32773 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-106594 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-106605 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-121679 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-14380 | 17/01/2019 | 4 | 4 | 4 | 4 | |
| 7-104005 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-40385 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-104036 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-104199 | 17/01/2019 | 5 | 5 | 5 | 5 | Thanks |
| 7-104435 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-104677 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-105587 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-18543 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-105501 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-16618 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-105246 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-106578 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-106639 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-77090 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-130575 | 17/01/2019 | 5 | 5 | - | 5 | |
| 7-132921 | 17/01/2019 | 5 | 5 | 5 | 5 | Very helpful and efficient service |
| 7-107854 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-108086 | 17/01/2019 | 5 | 5 | 5 | 5 | Very Satisfied |
| 7-123991 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-123695 | 17/01/2019 | 5 | 4 | 5 | 5 | |
| 7-123728 | 17/01/2019 | 5 | 5 | 5 | 5 | Rapid response as always. |
| 7-108027 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-123807 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-124044 | 17/01/2019 | 5 | - | 5 | 5 | |
| 7-123901 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-46491 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-124424 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-124314 | 17/01/2019 | 5 | 5 | 5 | 5 | Great Support From Graham kept me informed in every step |
| 7-124299 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-124814 | 17/01/2019 | 4 | - | 5 | 5 | |
| 7-108962 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-84060 | 17/01/2019 | 4 | 3 | 3 | 4 | |
| 6-84367 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-84821 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-69877 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-27171 | 17/01/2019 | 5 | - | 5 | 5 | |
| 6-81244 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-82175 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-82299 | 17/01/2019 | 5 | 5 | 5 | 5 | Quick, to the point, perfect |
| 6-22068 | 17/01/2019 | 5 | 5 | 5 | 5 | Keep up the good work |
| 6-81417 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-102675 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-101902 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-120937 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 197578 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-24182 | 17/01/2019 | 5 | 5 | 5 | 5 | Brill as ever. |
| 7-102978 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-103234 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-29527 | 17/01/2019 | 0 | 0 | 5 | 5 | |
| 7-102841 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-103447 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-103564 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-121425 | 17/01/2019 | 5 | 5 | 4 | 5 | |
| 7-121309 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-33213 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-103276 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-26738 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 116898 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-40888 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-46826 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-55896 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-57110 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-55561 | 17/01/2019 | 5 | - | 5 | 5 | |
| 6-60190 | 17/01/2019 | 5 | 5 | 5 | 5 | Please note that the problem arose because the wrong information was provided by VI in the first place and also we had to remind Datel about the requirement for licence although they had told us that it would be dealt with and forwarded to us. The system stopped working as of 30th April and yet the license was not provided |
| 6-69534 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-70560 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-51918 | 17/01/2019 | 5 | 5 | 5 | 5 | Well done |
| 6-68565 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-101614 | 17/01/2019 | 5 | 5 | 5 | 5 | Thank you for responsding promplty and actioning - 5 stars all round. I could have wasted all morning with trying to work out how to do this!! |
| 6-32543 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-76881 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-45645 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-81175 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-70785 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-60061 | 17/01/2019 | 5 | 5 | 5 | 5 | Steph was fantastic as always |
| 5-18167 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-109719 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-110660 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-110614 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-37975 | 17/01/2019 | 5 | 5 | 5 | 3 | |
| 6-84541 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-40030 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-133086 | 17/01/2019 | 5 | 5 | 5 | 5 | Very pleased with how quickly and efficiently this was dealt with. Kathleen was extremely polite and helpful |
| 6-81796 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-62338 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-112084 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-125527 | 17/01/2019 | 5 | 5 | 4 | 5 | |
| 7-125536 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-111379 | 17/01/2019 | 4 | 5 | 5 | 5 | |
| 7-109619 | 17/01/2019 | 5 | 5 | 5 | 5 | Excellent as always |
| 7-111750 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 167445 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-57477 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-57428 | 17/01/2019 | 5 | - | 5 | 5 | |
| 7-125755 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-125760 | 17/01/2019 | 5 | 5 | 5 | 5 | Thank you |
| 7-127556 | 17/01/2019 | 3 | - | 3 | 0 | Not been made aware of any change to how this warning will irritate the hell out of every user next year when we are in the last few weeks of our license!!! |
| 7-127485 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-17010 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-127038 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-79732 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-120599 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-112721 | 17/01/2019 | 5 | 5 | 5 | 5 | Very helpful, efficient and friendly as always |
| 7-113616 | 17/01/2019 | 5 | - | 5 | 5 | All done in one phone call-thank you |
| 7-113351 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-133205 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-32141 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-113966 | 17/01/2019 | 5 | 5 | 5 | 5 | Excellent service very knowledgeable. |
| 7-114528 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-127704 | 17/01/2019 | 5 | 5 | 5 | 5 | excellent |
| 7-131120 | 17/01/2019 | 5 | - | 5 | 5 | Problem resolved rapidly |
| 7-128071 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-115219 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-18444 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-114927 | 17/01/2019 | 5 | 5 | 5 | 5 | Thank you for your prompt reply |
| 7-115928 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-51267 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-128030 | 17/01/2019 | 5 | 5 | 4 | 4 | |
| 7-115994 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-80260 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-80399 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-80393 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-116138 | 17/01/2019 | 5 | 5 | 5 | 5 | Sandra was brilliant |
| 6-59192 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-33014 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-116938 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-117283 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-116927 | 17/01/2019 | 5 | 5 | 5 | 5 | Would expect Datel to update these license keys. New ticket 7-117347 opened so Datel could apply new keys KL |
| 7-117347 | 17/01/2019 | 5 | 5 | 5 | 5 | Happy client – thanks Karen & Graham |
| 7-131492 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-119704 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-60608 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-60621 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-25460 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-131333 | 17/01/2019 | 4 | 4 | 4 | 5 | |
| 7-118993 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-118003 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-118765 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-118615 | 17/01/2019 | 3 | 4 | 5 | 5 | |
| 7-118621 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-56581 | 17/01/2019 | 5 | - | 5 | 5 | |
| 6-51910 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-131490 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-118093 | 17/01/2019 | 5 | 5 | 5 | 5 | We have always found Warren Hetherington to be very pro-active and knowledgeable. Thank you |
| 7-119861 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-119475 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-65226 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-62486 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-62249 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-50714 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 134929 | 17/01/2019 | 5 | 5 | 5 | 5 | Excellent prompt response. |
| 6-24943 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-129614 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-131582 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-132443 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-70413 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-118324 | 17/01/2019 | 5 | - | 5 | 5 | |
| 6-62721 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-62881 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 224112 | 17/01/2019 | 5 | 5 | 5 | 5 | Very prompt and efficient service |
| 7-129999 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-62980 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 7-132433 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-50409 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 231437 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-121074 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-118979 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-119063 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-118510 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-118792 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-118820 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-118519 | 17/01/2019 | 4 | 5 | 4 | 5 | |
| 8-138121 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 8-121543 | 17/01/2019 | 4 | 4 | 4 | 4 | |
| 8-120293 | 17/01/2019 | 5 | 5 | 5 | 5 | Great service, thank you |
| 8-119442 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 141971 | 17/01/2019 | 5 | 5 | 5 | 5 | Brilliant, thanks. |
| 8-121790 | 17/01/2019 | 5 | - | 5 | 5 | |
| 8-123781 | 17/01/2019 | 5 | 5 | 5 | 5 | Very quick Service. |
| 9-370556 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-370548 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-367989 | 17/01/2019 | 4 | 4 | 4 | 4 | |
| 9-368945 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 370978 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-365147 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-366198 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-366295 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-366671 | 17/01/2019 | 5 | 5 | 5 | 5 | Thank you so much |
| 9-365208 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-363906 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-364107 | 17/01/2019 | 5 | 4 | 5 | 5 | |
| 9-364246 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-364942 | 17/01/2019 | 5 | - | 5 | 5 | |
| 6-126445 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-362108 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-363059 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-369655 | 17/01/2019 | 5 | - | 5 | 5 | |
| 5-19405 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-19777 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-363666 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-357219 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-357005 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-357594 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-361353 | 17/01/2019 | 5 | 5 | 5 | 5 | Thanks Rory |
| 9-366199 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 6-70910 | 17/01/2019 | 5 | 5 | 5 | 5 | Exceeded expectation. |
| 9-358179 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-358415 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-358333 | 17/01/2019 | 5 | 5 | - | 5 | |
| 9-359014 | 17/01/2019 | 5 | - | 5 | 5 | |
| 9-360631 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-340220 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-339664 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 342081 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-341798 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-343205 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 343877 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-357077 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-344397 | 17/01/2019 | 5 | 5 | 5 | 5 | All Good |
| 9-345017 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-346009 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-36349 | 17/01/2019 | 5 | 5 | 5 | 5 | Thanks, and Happy New Year |
| 126218 | 17/01/2019 | 3 | 4 | 4 | 4 | |
| 6-126452 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 346493 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-345831 | 17/01/2019 | 5 | 5 | 5 | 5 | Excellent, prompt assistance from Rory & Karen many thanks |
| 9-362890 | 17/01/2019 | 5 | 5 | 5 | 5 | Debbie Cinnamond was exceptional as ever! |
| 9-362996 | 17/01/2019 | 5 | 3 | 5 | 5 | |
| 9-345794 | 17/01/2019 | 4 | 4 | 5 | 5 | |
| 9-346307 | 17/01/2019 | 5 | - | 5 | 5 | |
| 9-346765 | 17/01/2019 | 5 | 5 | 5 | 5 | Always very helpful |
| 9-347485 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 346966 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-348143 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-347517 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-349523 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-349899 | 17/01/2019 | 0 | 2 | 3 | 3 | |
| 9-350472 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 350033 | 17/01/2019 | 5 | 5 | 5 | 5 | Great Help thanks |
| 9-350979 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-351894 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-351997 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-352779 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 354223 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-367254 | 17/01/2019 | 5 | 5 | 5 | 5 | Spotted additional issue re licence and sent data sheet to assist with resolution. |
| 9-367775 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-340781 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 335811 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-336444 | 17/01/2019 | 5 | 5 | 5 | 5 | Very helpful. |
| 9-336692 | 17/01/2019 | 5 | 5 | 5 | 5 | Good service by Joe Orton |
| 9-334485 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-333406 | 17/01/2019 | 5 | - | 5 | 5 | Richard is probably my hero! |
| 6-50598 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-333112 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-338507 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-338574 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 5-34861 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-339089 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-338640 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-345419 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-339836 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-333263 | 17/01/2019 | 5 | 5 | 5 | 5 | Not sure why problem should have arisen in first place |
| 9-327798 | 17/01/2019 | 5 | 5 | 5 | 5 | Joe Orton did an excellent job – thanks Joe! |
| 9-334572 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-335169 | 17/01/2019 | 5 | 5 | 5 | 5 | Full and rapid response. Great service from Karen. |
| 9-335640 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-329370 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-329033 | 17/01/2019 | 5 | 3 | 4 | 4 | |
| 9-329524 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-332572 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-331271 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 9-331182 | 17/01/2019 | 5 | 5 | 5 | 5 | |
| 331447 | 17/01/2019 | 4 | - | 5 | 5 | |
| 9-333017 | 17/01/2019 | 5 | 5 | 5 | 5 | Staff very helpful |
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
98%
Initial response
98%
Technical knowledge
92%
Update frequency
97%
Closure feedback
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Tickets opened
122
Tickets closed
136
Average response time in minutes
13