Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.Our feedback explained
Most recent feedback comments received
Updated every 15 minutes
Great team work with initial investigation by Joseph then resolution by Salome
Excellent support from Kathleen
Very good service
Super advice from Liz
Super Quick response From Toby – just what the doctor ordered Many thanks - Phil
Very prompt resolving again, thanks
Great help, very pleased
Debbie was very good.
Promptly and thoroughly resolved thank you
Salome- Thanks for your continued support with BBI time issues and engaging with the user on this one – cheers Phil
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
|Ticket No.||Date Closed||IR||UF||TK||CF||Comments|
|577112||5||5||5||5||Great team work with initial investigation by Joseph then resolution by Salome|
|9-577398||5||5||5||5||Excellent support from Kathleen|
|9-574347||5||5||5||5||Very good service|
|9-577347||5||5||5||5||Super advice from Liz|
|9-577345||5||5||5||5||Super Quick response From Toby – just what the doctor ordered Many thanks - Phil|
|9-577173||5||5||5||5||Very prompt resolving again, thanks|
|9-577079||5||5||5||5||Great help, very pleased|
|9-577059||5||4||5||5||Debbie was very good.|
|576547||5||5||5||5||Promptly and thoroughly resolved thank you|
|9-577006||5||5||5||5||Salome- Thanks for your continued support with BBI time issues and engaging with the user on this one – cheers Phil|
|9-576917||5||5||5||5||Super Quick response – thanks for sorting this Lee|
|9-576893||5||5||5||5||Cheers Dan…always service with a smile|
|9-576832||5||5||5||5||Great help, thanks Paul|
|9-576905||5||5||5||5||A very speedyresponse, thank you|
|9-576834||5||5||5||5||Thanks Mike much appreciated|
|9-576475||5||5||5||5||Special mention for Richard in taking the time to come onto the call and for the valuable information.|
|9-576480||5||5||5||5||FAB support from Sarah and Bruno – providing all the information we needed – many thanks – Phil and Donna|
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Average response time in minutes