Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.
Our feedback explained
97%
- Datel
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
Jayne was very professional and courteous, resolving my issue very quickly. If you have an scheme that allows it, she should get a little something (box of chocolates, flowers, vouchers, pay rise...)
24 minutes ago
The request wasn’t resolved by Datel although I was told the request had been completed it didn’t work and as I needed to use the label printer urgently a colleague at Anpario completed the request. He has sent details of how the request should have been dealt with for future reference as it is not something he should be dealing with.
32 minutes ago
Thank you for the alternative option
47 minutes ago
Kept up to date with entire process and issues fully explained.
1 hour ago
All good, very quick response and good communication.
3 hours ago
Tom said he was not totally sure so went and checked with someone who was which I was the right course of action.
4 hours ago
Job passed on to account manager so not finished but Michael was very helpful.
5 hours ago
Support consultant maintained communication really well and was thorough in trying to find a solution.
6 hours ago
Taken 1 off from maximum score because the Sage GL enquiry function could not be changed to work as I wanted but I am happy with the workaround and advice received.
22 hours ago
VERY QUICK RESPONSE
23 hours ago
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
| Ticket No. | Date Closed | IR | UF | TK | CF | Comments |
|---|---|---|---|---|---|---|
| 9-438530 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438721 | 20/11/2018 | 5 | 5 | 5 | 5 | Jayne was very professional and courteous, resolving my issue very quickly. If you have an scheme that allows it, she should get a little something (box of chocolates, flowers, vouchers, pay rise...) |
| 9-438285 | 20/11/2018 | 4 | 4 | 1 | - | The request wasn’t resolved by Datel although I was told the request had been completed it didn’t work and as I needed to use the label printer urgently a colleague at Anpario completed the request. He has sent details of how the request should have been dealt with for future reference as it is not something he should be dealing with. |
| 438762 | 20/11/2018 | 5 | 5 | 5 | 4 | Thank you for the alternative option |
| 9-438736 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438490 | 20/11/2018 | 5 | 5 | 5 | 5 | Kept up to date with entire process and issues fully explained. |
| 438319 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438401 | 20/11/2018 | 5 | 5 | 5 | 5 | All good, very quick response and good communication. |
| 9-438639 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438581 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438627 | 20/11/2018 | 5 | 5 | 3 | 4 | Tom said he was not totally sure so went and checked with someone who was which I was the right course of action. |
| 9-438633 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438091 | 20/11/2018 | 5 | 5 | 5 | 5 | Job passed on to account manager so not finished but Michael was very helpful. |
| 9-438649 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438636 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438567 | 20/11/2018 | 5 | 5 | 5 | 5 | |
| 9-431924 | 20/11/2018 | 5 | 5 | 3 | 4 | Support consultant maintained communication really well and was thorough in trying to find a solution. |
| 9-438408 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438631 | 19/11/2018 | 5 | 5 | 5 | - | |
| 9-438527 | 19/11/2018 | 5 | 5 | 5 | 4 | Taken 1 off from maximum score because the Sage GL enquiry function could not be changed to work as I wanted but I am happy with the workaround and advice received. |
| 9-438612 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438602 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438592 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438596 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438595 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438559 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438513 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438552 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438506 | 19/11/2018 | 5 | 5 | 5 | 5 | VERY QUICK RESPONSE |
| 9-438526 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437767 | 19/11/2018 | 5 | 5 | 5 | 5 | Query took a few days to resolve. Datel kept in touch as we progressed during the week. |
| 9-438435 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438492 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438234 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-438264 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437799 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437923 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437930 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437120 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437178 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437200 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437221 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437232 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-437272 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437314 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437399 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437495 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent help from Inga |
| 9-437505 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks for your help on this Andrew. |
| 436901 | 19/11/2018 | 5 | 5 | 5 | 5 | Great comprehensive answer. Well done |
| 9-436973 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436990 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437093 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437616 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-437646 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 431979 | 19/11/2018 | 5 | 5 | 5 | 5 | Well thought through answer ! |
| 9-432001 | 19/11/2018 | 5 | 5 | 5 | 5 | Neal was extremely helpful and knowledgeable on this ticket. Thank-you |
| 9-432351 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-432353 | 19/11/2018 | 4 | 4 | 4 | 5 | |
| 9-432382 | 19/11/2018 | 3 | 5 | 5 | 5 | |
| 9-432523 | 19/11/2018 | 5 | 5 | 5 | 5 | Many Thanks for the rapid resolution on this ticket, |
| 9-432586 | 19/11/2018 | 5 | 5 | 5 | 5 | Thank you for prompt attention |
| 9-432774 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-432913 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-432926 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-432955 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-432984 | 19/11/2018 | 5 | 5 | 5 | 5 | Andrew Ensor was very fast at fixing the issue |
| 433062 | 19/11/2018 | 5 | 5 | 5 | 5 | Quick and detailed reply. Particularly the workflow picture |
| 433064 | 19/11/2018 | 5 | 5 | 5 | 5 | Detailed reply |
| 9-433085 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-433199 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-433259 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-433284 | 19/11/2018 | 5 | 5 | 5 | 5 | Very quick action |
| 433337 | 19/11/2018 | 5 | 5 | 5 | 5 | Identified issue quickly to get application working again |
| 9-433360 | 19/11/2018 | 5 | 5 | 5 | 5 | Great work and many thanks for checking outside working hours |
| 9-433512 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-433524 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-433564 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-433651 | 19/11/2018 | 3 | 4 | 5 | 4 | |
| 9-433705 | 19/11/2018 | 5 | 5 | 5 | 5 | Neal was excellent as always |
| 9-433776 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-433864 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent assistance from Ken, much obliged. |
| 433888 | 19/11/2018 | 5 | 5 | 5 | 5 | A nice easy one and quick response |
| 9-433906 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-433977 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-434000 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-434070 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-434345 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-434410 | 19/11/2018 | 5 | 5 | 5 | 5 | Delighted to have it sorted so quickly. - many thanks |
| 9-434619 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-434664 | 19/11/2018 | 5 | 5 | 5 | 5 | Delighted to get it working again. Thank you. |
| 9-434783 | 19/11/2018 | 5 | 5 | 5 | 5 | This has been actioned promptly, which is very much appreciated. |
| 9-434911 | 19/11/2018 | 4 | 4 | 5 | 5 | |
| 9-435626 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435874 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435921 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435995 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436167 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436180 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436258 | 19/11/2018 | 4 | 5 | 5 | 4 | |
| 9-436340 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436358 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436489 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 436547 | 19/11/2018 | 5 | 4 | 5 | 5 | Good resolution |
| 9-436573 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436578 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436605 | 19/11/2018 | 5 | 5 | 5 | 5 | Efficient as always, thanks Paul |
| 9-436641 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436681 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435546 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435639 | 19/11/2018 | 5 | 5 | 5 | 9 | |
| 9-435673 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435722 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435730 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435831 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435863 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-435977 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436039 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-436850 | 19/11/2018 | 5 | 5 | - | 5 | Phil is always very helpful |
| 402405 | 19/11/2018 | 4 | 3 | 3 | 3 | |
| 402412 | 19/11/2018 | 3 | 5 | 3 | 5 | |
| 9-408085 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 408132 | 19/11/2018 | 5 | 5 | 5 | 5 | Great job. Well done |
| 9-408280 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-408434 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-408556 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-408600 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks for the quick response. |
| 9-408660 | 19/11/2018 | 5 | 5 | 5 | 5 | Very happy with outcome – Thank you . Kind Regards Jane. |
| 9-408705 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-408811 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-408812 | 19/11/2018 | 5 | 5 | 5 | 5 | very quick response |
| 9-408896 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-408898 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409047 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409058 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 409088 | 19/11/2018 | 1 | 1 | 3 | 5 | 30 minutes past with no action when a priority issue until I chased on the phone |
| 9-409318 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409319 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409325 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409329 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409421 | 19/11/2018 | 5 | 5 | 5 | 5 | We love Dan |
| 9-409424 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409496 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409661 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 409749 | 19/11/2018 | 5 | 5 | 5 | 5 | Quick and informative response, Thanks |
| 9-409816 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409838 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409847 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-409853 | 19/11/2018 | 5 | 3 | 5 | 5 | |
| 9-410149 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-412765 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 412800 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-413050 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 413459 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks Paul for taking over call |
| 9-414149 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-414314 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-414425 | 19/11/2018 | 5 | 5 | 5 | 5 | Thank you Andrew |
| 9-414429 | 19/11/2018 | 5 | 5 | 5 | 5 | Thank you Andrew |
| 9-414474 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-414609 | 19/11/2018 | 5 | 5 | 5 | 5 | Brilliant as always |
| 9-414657 | 19/11/2018 | 5 | 5 | 5 | 5 | Brilliant and polite as ever |
| 9-414742 | 19/11/2018 | 5 | 5 | 5 | 5 | The guy is magic |
| 9-414807 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-414948 | 19/11/2018 | 5 | 5 | 5 | 5 | Fault cleared itself but Paul in support was very quick to react to ticket opening so scoring is also based on previous experiences |
| 9-414996 | 19/11/2018 | 5 | 5 | 5 | 5 | No issues with this type of request |
| 9-415069 | 19/11/2018 | 5 | 5 | 5 | 5 | Very helpful and efficient service |
| 9-415103 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-415141 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 415233 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-415336 | 19/11/2018 | 5 | 5 | 5 | 5 | Delighted to have drill downs back. |
| 9-415351 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks again for your help |
| 9-415410 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 415534 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-415732 | 19/11/2018 | 4 | 4 | 5 | 5 | |
| 9-415911 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 415973 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 415975 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-416027 | 19/11/2018 | 5 | 5 | 5 | 5 | Great services |
| 9-416309 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-416474 | 19/11/2018 | 5 | 5 | 5 | 5 | Issue resolved quickly |
| 9-416634 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-417004 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-417067 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-417076 | 19/11/2018 | 5 | - | 5 | 5 | |
| 417253 | 19/11/2018 | 5 | 5 | 5 | 5 | Quick and clear instructions to resolve, Well done |
| 9-417309 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-417343 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-417349 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-417406 | 19/11/2018 | 5 | 5 | 5 | 5 | Although it was user error, Lisa was very prompt and courteous |
| 9-417521 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-417573 | 19/11/2018 | 5 | 5 | 5 | 5 | Very patient and considerate of on-going workload |
| 9-417734 | 19/11/2018 | 5 | 4 | 5 | 5 | |
| 9-418107 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-418148 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-418241 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-418297 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-418298 | 19/11/2018 | 5 | 5 | 5 | 5 | Brilliant as usual, thank you |
| 418339 | 19/11/2018 | 5 | 5 | 5 | 5 | Very quick response and informative |
| 9-418389 | 19/11/2018 | 5 | 5 | 5 | 5 | Transpires it was a Westgate issue not Datel |
| 9-418444 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-418495 | 19/11/2018 | 5 | 5 | 5 | - | |
| 9-418627 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-418756 | 19/11/2018 | 4 | 4 | 5 | 5 | |
| 9-418782 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-418971 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-419001 | 19/11/2018 | 3 | 3 | 3 | 3 | |
| 9-419126 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-419188 | 19/11/2018 | 5 | 5 | 5 | 5 | Dan was swift, helpful and continually kept me updated with the progress telling me what he was doing throughout |
| 9-419352 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 419397 | 19/11/2018 | 5 | 5 | 5 | 5 | Good comprehensive answer. Thanks |
| 9-419542 | 19/11/2018 | 5 | 5 | 5 | 5 | Great service |
| 9-419640 | 19/11/2018 | 5 | 5 | 5 | 5 | Great outcome and Paul has suggested a long term solution to combat the immediate issues |
| 9-419708 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-419722 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-419817 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks Andrew |
| 419919 | 19/11/2018 | 5 | 5 | 5 | 5 | Thank you |
| 9-419930 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-419982 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420097 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420101 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420234 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420251 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420363 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420395 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420443 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420460 | 19/11/2018 | 4 | 4 | 4 | 5 | |
| 9-420683 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420847 | 19/11/2018 | 5 | 3 | 5 | 5 | |
| 9-420853 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420881 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-420914 | 19/11/2018 | 3 | 3 | 3 | 4 | |
| 9-420935 | 19/11/2018 | 5 | 5 | 5 | 5 | Well done! |
| 9-421195 | 19/11/2018 | 5 | 5 | 5 | 5 | Martin Cavanagh was extremely helpful |
| 9-421438 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421454 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421503 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421506 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421553 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421565 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421666 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421680 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421750 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 421760 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421782 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421794 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421802 | 19/11/2018 | 5 | 4 | 5 | 5 | A great improvement to the scan quality. Well done |
| 9-421806 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421886 | 19/11/2018 | 5 | 5 | 5 | 4 | |
| 9-421888 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks Andrew |
| 9-421898 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-421925 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-422089 | 19/11/2018 | 5 | 5 | 5 | 5 | Superb response from Andrew |
| 9-422091 | 19/11/2018 | 5 | 5 | 5 | 4 | |
| 9-422166 | 19/11/2018 | 5 | 5 | 5 | 5 | Superb response |
| 9-422174 | 19/11/2018 | 5 | 5 | 5 | 5 | Very helpful and prompt responses |
| 9-422180 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-422202 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-422275 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-422309 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-422422 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-422433 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-422597 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent all round as always. Keep up the great work and never think great support is not appreciated!! |
| 9-422634 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-422665 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent service. Thank you. |
| 9-422846 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-423007 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-423121 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-423384 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-423411 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-423428 | 19/11/2018 | 4 | 5 | 5 | 5 | |
| 9-423587 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-423591 | 19/11/2018 | 5 | 5 | 5 | 5 | Brilliant |
| 9-423637 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 423654 | 19/11/2018 | 5 | 3 | 5 | 5 | Some delay but great resolution to issue and explanation afterwards |
| 9-423669 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-423785 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-423798 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 423861 | 19/11/2018 | 5 | 5 | 5 | 5 | Great detective work as to issue |
| 9-424012 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 424079 | 19/11/2018 | 5 | 5 | 5 | 5 | Great work as usual |
| 9-424183 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-424328 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-424330 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-424331 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-424565 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-424731 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-424806 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425019 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425047 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425058 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425086 | 19/11/2018 | 5 | 5 | 5 | 5 | This has been sorted out in a couple of hours. 100% happy |
| 425211 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425239 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425255 | 19/11/2018 | 4 | 4 | 4 | 5 | |
| 9-425304 | 19/11/2018 | 5 | 5 | 5 | 5 | Great Service as always, thanks |
| 9-425322 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425335 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425407 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425494 | 19/11/2018 | 5 | 4 | 4 | 5 | |
| 9-425629 | 19/11/2018 | 5 | 5 | 5 | 5 | Fantastic response and assistance as always, thank you |
| 9-425678 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent service |
| 9-425719 | 19/11/2018 | 5 | 5 | 5 | 5 | Dan Attwood was great as always. |
| 9-425807 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-425822 | 19/11/2018 | 5 | 5 | 5 | 4 | |
| 425872 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 425873 | 19/11/2018 | 5 | 5 | 5 | 5 | Great help, thanks |
| 9-425890 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-425968 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 426049 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-426063 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-426113 | 19/11/2018 | 5 | 5 | 5 | 5 | Quick to respond and gave me plenty of information on what the issue was! |
| 9-426403 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 426416 | 19/11/2018 | 5 | 5 | 5 | 5 | Good investigation and resolution |
| 9-426489 | 19/11/2018 | 5 | 5 | 5 | 5 | It has been resolved really quickly |
| 9-426513 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-426643 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-426670 | 19/11/2018 | 5 | - | 5 | 5 | Took 20 minutes to resolve query! Was really pleased with service. |
| 9-426764 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-426810 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks for your help and going above and beyond to fix my error |
| 9-426850 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-426906 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-426990 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks Andrew for your comprehensive and prompt response |
| 9-427018 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427177 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427217 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427298 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-427367 | 19/11/2018 | 5 | 4 | 5 | 5 | |
| 9-427373 | 19/11/2018 | 5 | 4 | 5 | 5 | |
| 9-427419 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427425 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 427488 | 19/11/2018 | 5 | 4 | 5 | 4 | Not the ideal closure since wanted an import but Tom did great investigation work |
| 9-427537 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427588 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-427641 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427673 | 19/11/2018 | 5 | 5 | 5 | 5 | Very quick |
| 9-427739 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427740 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427793 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 427802 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent work. Well done ! |
| 9-427816 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-427875 | 19/11/2018 | 5 | 5 | 5 | 5 | Thanks |
| 9-427884 | 19/11/2018 | 5 | 5 | 5 | 5 | Delighted. Thank you . |
| 9-427994 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 428109 | 19/11/2018 | 5 | 4 | 5 | 5 | Great work. Thanks. |
| 9-428167 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-428169 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-428303 | 19/11/2018 | 5 | 5 | 5 | 5 | Dan was a great help as usual and was willing to help with anything no matter how simple the issue or how long it took! |
| 9-428314 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-428401 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 428660 | 19/11/2018 | 5 | 0 | 4 | 3 | Had to chase feedback after 5 days of no response |
| 9-428775 | 19/11/2018 | 3 | 5 | 5 | 5 | |
| 9-428820 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 428883 | 19/11/2018 | 5 | 5 | 5 | 5 | Great Job |
| 9-428985 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429069 | 19/11/2018 | 5 | 5 | 5 | 5 | Ticket was dealt with very quickly, Thanks very much. |
| 9-429078 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429091 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429287 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429310 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429414 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429447 | 19/11/2018 | 5 | 5 | 5 | 4 | |
| 9-429449 | 19/11/2018 | 5 | 5 | 5 | 5 | Very quickly resolved ticket |
| 9-429465 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429658 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429704 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429794 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429830 | 19/11/2018 | 5 | 5 | 5 | 2 | Tom clarified exactly what the issue was – regrettably the issue is inherent in the relationship between SEI and Excel |
| 9-429862 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-429882 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-429930 | 19/11/2018 | 5 | 5 | 5 | 5 | Good, efficient service |
| 9-429970 | 19/11/2018 | 1 | - | - | 5 | |
| 9-430076 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 430200 | 19/11/2018 | 5 | 5 | 5 | 4 | Point dropped as just need ability to do ourselves! |
| 9-430211 | 19/11/2018 | 5 | 5 | 5 | 5 | Great work, thanks |
| 430389 | 19/11/2018 | 3 | 3 | 5 | 5 | Very slow start and mis-understanding of request but good housekeeping done in the end |
| 430395 | 19/11/2018 | 5 | 5 | 5 | 5 | Good investigation and resolution |
| 9-430466 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 430720 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent work. Well done |
| 9-430745 | 19/11/2018 | 4 | 4 | 5 | 5 | |
| 9-430746 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-430748 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-430832 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-430844 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-430922 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-430971 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-431065 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-431084 | 19/11/2018 | 5 | 5 | 5 | 5 | Great as usual |
| 9-431105 | 19/11/2018 | 5 | - | 5 | 5 | |
| 9-431112 | 19/11/2018 | 5 | 5 | 5 | 5 | Great as usual |
| 431234 | 19/11/2018 | 5 | 4 | 5 | 5 | Comprehensive answer. Thanks |
| 9-431313 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-431385 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-431600 | 19/11/2018 | 5 | 5 | 5 | 5 | Wish other services worked as efficiently as this. |
| 9-431726 | 19/11/2018 | 5 | 5 | 5 | 5 | Overall for good focus on customer needs & immediate actions |
| 9-431771 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-431786 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-431801 | 19/11/2018 | 5 | 5 | 5 | 5 | Very speedy conclusion. - much appreciated |
| 9-431824 | 19/11/2018 | 5 | 5 | 5 | 5 | Quick response and conclusion to problem |
| 9-431866 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-431916 | 19/11/2018 | 5 | 5 | 5 | 5 | Helpful as always |
| 9-431918 | 19/11/2018 | 5 | 4 | 5 | 5 | |
| 9-315666 | 19/11/2018 | 4 | 4 | 5 | 5 | Datel always good to respond and resolve problems. Slight query on this one ticket got closed in error but quickly resolved so still happy with response |
| 9-317337 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-322923 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-322924 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-322925 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323227 | 19/11/2018 | 5 | 5 | 5 | 5 | If I could give 6 I would. thank you for a speedy service, much appreciated |
| 9-323109 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323391 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-304411 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-304970 | 19/11/2018 | 5 | 5 | 4 | 5 | |
| 9-323344 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323345 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323450 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323504 | 19/11/2018 | 5 | 5 | 4 | 5 | |
| 9-323510 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323935 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-314145 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-314946 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-316550 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-316429 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-316642 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-316658 | 19/11/2018 | 5 | 5 | 5 | 3 | |
| 9-316710 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-316773 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-317218 | 19/11/2018 | 5 | 5 | 5 | 5 | Really appreciate the speed and help in getting this resolved. – Thank you. |
| 9-317530 | 19/11/2018 | 5 | 5 | 5 | 5 | Like always very fast response |
| 9-317580 | 19/11/2018 | 4 | 3 | 4 | 4 | |
| 9-318006 | 19/11/2018 | 4 | 4 | 4 | 5 | |
| 9-318123 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-318269 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-318442 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-318410 | 19/11/2018 | 5 | 5 | 5 | 5 | Great service |
| 9-318678 | 19/11/2018 | 5 | 5 | 5 | 5 | Delighted with response and speedy resolution. – Many thanks. |
| 9-318771 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 318287 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-318954 | 19/11/2018 | 5 | 5 | 5 | 5 | Always good response from Datel issues |
| 9-319144 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-320360 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent. |
| 9-319757 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 318740 | 19/11/2018 | 5 | 5 | 5 | 5 | Rather than try and change the barcode within the Crystal report, we have opted to get a scanner which is able to scan this document |
| 9-320172 | 19/11/2018 | 5 | 5 | 5 | 5 | Great first response, as their was a very short time frame on the issue in question |
| 9-320216 | 19/11/2018 | 5 | 5 | 5 | - | Very good service |
| 9-319851 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-320239 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-320476 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-320685 | 19/11/2018 | 4 | 4 | 4 | 4 | |
| 9-320265 | 19/11/2018 | 5 | 5 | 5 | 5 | Good explanation again of what was resolved |
| 320108 | 19/11/2018 | 5 | 5 | 5 | 5 | A resolution was provided by on site consultant – although not yet resolved awaiting a report to provide me with the information required. |
| 9-320919 | 19/11/2018 | 5 | 5 | 5 | 5 | Paul Ballard is always a great help |
| 9-323943 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323951 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324002 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324168 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-325367 | 19/11/2018 | 5 | 3 | 5 | 5 | |
| 9-326064 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-326637 | 19/11/2018 | 5 | 5 | 5 | 5 | Very efficient service |
| 9-320889 | 19/11/2018 | 4 | 4 | 5 | 5 | |
| 9-321263 | 19/11/2018 | 4 | 3 | 4 | 4 | |
| 9-320899 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-321368 | 19/11/2018 | 5 | 5 | 5 | 5 | very helpful and concise |
| 9-321734 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-321683 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-321998 | 19/11/2018 | 5 | 5 | 4 | 4 | |
| 9-322066 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-322225 | 19/11/2018 | 5 | 5 | 5 | 5 | Excellent service as always |
| 9-327016 | 19/11/2018 | 5 | 2 | 5 | 5 | |
| 9-327148 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-327176 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-327848 | 19/11/2018 | 5 | 5 | 5 | 4 | |
| 9-327551 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-328121 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323037 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-322730 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323108 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323110 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323185 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323415 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323749 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-322609 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-323877 | 19/11/2018 | 2 | 2 | 1 | 0 | |
| 9-327545 | 19/11/2018 | 5 | 5 | 5 | 5 | Good service, thank you |
| 9-327671 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-328346 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-328679 | 19/11/2018 | 4 | 5 | 5 | 5 | |
| 9-324086 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324218 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324089 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324159 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324254 | 19/11/2018 | 5 | 3 | 3 | 4 | |
| 9-324638 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324646 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324686 | 19/11/2018 | 5 | 5 | 5 | 5 | Thank you Andrew for staying late and sorting! |
| 9-324694 | 19/11/2018 | 5 | 5 | 5 | 5 | Andrew worked on to fix the issue so was resolved ready for the next day. Excellent, thanks! |
| 9-324711 | 19/11/2018 | 5 | 4 | 4 | 5 | |
| 9-324608 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-324478 | 19/11/2018 | 5 | 5 | 5 | 5 | Janet helped me in a timely manner and explained the issue clearly |
| 9-324524 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-325332 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-325435 | 19/11/2018 | 5 | 5 | 5 | 5 | |
| 9-325438 | 19/11/2018 | 5 | 5 | 5 | 5 |
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
98%
Initial response
97%
Technical knowledge
96%
Update frequency
98%
Closure feedback
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Tickets opened
111
Tickets closed
108
Average response time in minutes
12