Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.
Our feedback explained- Datel
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
Solution worked a dream
35 minutes ago
Brilliant
3 hours ago
Really speedy response to my query
4 hours ago
Nigel Rodgers was excellent with knowledge and fixing
22 hours ago
Friendly and very helpful support!
22 hours ago
Excellent Service – Issue resolved so quickly and very clear explanation of the way to resolve the issue.
October 28th 2020, 13:21
Very efficient
October 28th 2020, 12:24
really helpful
October 28th 2020, 12:12
Brilliant help and proactive
October 28th 2020, 11:01
Thanks Ian Allison - Great work in resolving my issues Quickly !! Brilliant !!
October 28th 2020, 10:58
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
| Ticket No. | Date Closed | IR | UF | TK | CF | Comments |
|---|---|---|---|---|---|---|
| 9-534567 | 29/10/2020 | 5 | 5 | 5 | 5 | Solution worked a dream |
| 9-534539 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534575 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534540 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533547 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534549 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534475 | 29/10/2020 | 5 | 5 | 5 | 5 | Brilliant |
| 9-534480 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534482 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534533 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534483 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534401 | 29/10/2020 | 4 | 4 | 4 | 4 | |
| 9-534198 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533290 | 29/10/2020 | 5 | - | - | 5 | Really speedy response to my query |
| 9-534407 | 29/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534479 | 28/10/2020 | 5 | - | 5 | 5 | |
| 9-534484 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534496 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534128 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534474 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534383 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 534426 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534205 | 28/10/2020 | 5 | 5 | 5 | 5 | Nigel Rodgers was excellent with knowledge and fixing |
| 9-534315 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534472 | 28/10/2020 | 5 | 5 | 5 | 5 | Friendly and very helpful support! |
| 534265 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534459 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534412 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534464 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534381 | 28/10/2020 | 5 | 5 | 5 | 5 | Excellent Service – Issue resolved so quickly and very clear explanation of the way to resolve the issue. |
| 9-533978 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534423 | 28/10/2020 | 5 | 5 | 5 | 5 | Very efficient |
| 9-534214 | 28/10/2020 | 5 | 5 | 5 | 5 | really helpful |
| 9-534424 | 28/10/2020 | 5 | - | - | 5 | |
| 9-534418 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534363 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533826 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-530640 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534323 | 28/10/2020 | 5 | 5 | 5 | 5 | Brilliant help and proactive |
| 9-533988 | 28/10/2020 | 5 | 5 | 5 | 5 | Thanks Ian Allison - Great work in resolving my issues Quickly !! Brilliant !! |
| 9-534375 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533931 | 28/10/2020 | 5 | 5 | 5 | 5 | As Always, helpful and a fountain of knowledge – Thanks Rory |
| 9-534022 | 28/10/2020 | 2 | 4 | 4 | 5 | |
| 9-534053 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-531945 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533785 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-532917 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533123 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533825 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533798 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534110 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534136 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534248 | 28/10/2020 | 5 | 5 | 5 | 5 | Thank you! |
| 9-534163 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533137 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533307 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 534261 | 28/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534354 | 28/10/2020 | 5 | 5 | 5 | 5 | Couldn’t ask for better, thanks. |
| 9-533625 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534149 | 27/10/2020 | 5 | 5 | 5 | 5 | Excellent thanks |
| 9-534278 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534334 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534327 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534070 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534307 | 27/10/2020 | 5 | 5 | 5 | 5 | Excellent as usual |
| 9-534079 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534127 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534291 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534210 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534204 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534175 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534235 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534028 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 533266 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534156 | 27/10/2020 | 5 | 5 | 5 | 5 | A quick and accurate solution |
| 9-533829 | 27/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533980 | 27/10/2020 | - | 4 | 5 | 5 | |
| 9-534083 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534159 | 26/10/2020 | 5 | 5 | 5 | 5 | Nigel was very helpful, thank you. |
| 9-534155 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534072 | 26/10/2020 | 5 | 5 | 5 | 5 | Very quick and easy! |
| 9-534137 | 26/10/2020 | 5 | 5 | 3 | 5 | No one really knows VAT re Brexit |
| 9-534037 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534081 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534021 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534112 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534065 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534117 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533887 | 26/10/2020 | 5 | 5 | 5 | 5 | Quick response & advice given on how to resolve problem |
| 9-534043 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534069 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-534059 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 533839 | 26/10/2020 | 5 | 5 | 5 | 5 | |
| 9-533551 | 26/10/2020 | 5 | 5 | 5 | 5 | Very helpful |
| 9-533646 | 26/10/2020 | 3 | 5 | 5 | 5 | Only issue was it initially went to support for Sage 200 not Sage 200 CRM everything else was excellent |
| 9-534034 | 26/10/2020 | 5 | 5 | 5 | 5 | Andrew Redhead is a living legend. |
| 9-533855 | 26/10/2020 | 4 | 4 | 5 | 5 | |
| 9-533468 | 26/10/2020 | 5 | 5 | 5 | 5 |
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Initial response
Technical knowledge
Update frequency
Closure feedback
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Tickets opened
Tickets closed
Average response time in minutes