Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.Our feedback explained
Most recent feedback comments received
Updated every 15 minutes
There was very useful collaboration on this and plenty of very useful information was shared, to ensure we could resolve the situation accurately
Very professional and efficient
Very good, very interactive and helpful. Thank you for the assistance.
Really pleased with the support from Mike – would happily work with him again.
Surprised the system wont stop billing by default or I would have given a 5
Great as always
Martin was fantastic, thank you!
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
|Ticket No.||Date Closed||IR||UF||TK||CF||Comments|
|9-555755||5||5||5||5||There was very useful collaboration on this and plenty of very useful information was shared, to ensure we could resolve the situation accurately|
|9-560408||5||5||5||5||Very professional and efficient|
|9-559881||5||5||5||5||Very good, very interactive and helpful. Thank you for the assistance.|
|9-513746||5||5||5||5||Really pleased with the support from Mike – would happily work with him again.|
|560465||5||5||5||4||Surprised the system wont stop billing by default or I would have given a 5|
|9-560657||5||5||5||5||Great as always|
|9-560593||5||5||5||5||Martin was fantastic, thank you!|
|9-556112||5||5||5||5||Got the printout although was not good for the information on receipts etc|
|9-560525||5||5||5||5||Patient and knowledgeable|
|9-551175||5||5||5||5||I actually couldn’t have asked for a better response and m resolution of this issue we had, both Martin and originally Rory did a superb job in getting the script we needed from draycir and continuing to the fix. Brilliant work all around, thank you very much|
|9-559858||5||3||3||5||Unfortunately resolution of this one dragged on somewhat but we got there in the end. Thanks|
|9-560492||5||5||5||5||Thanks for the Prompt response Andrew|
|9-560438||5||5||5||5||Many thanks for your support Dan|
|560402||5||5||5||5||resolved in no time, thanks|
|9-560267||5||5||5||5||An excellent, detailed response, with very useful guides covering exactly how to achieve the goal of the request|
|9-560342||5||5||5||5||Thank you, brilliant help as always|
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Average response time in minutes