Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.Our feedback explained
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
Mark is VERY happy with this.
Fast response as always
Always a prompt reply
I didn’t get the clarity regarding the change the user had made to a journal, could see they modified and made a change but system couldn’t tell me what they changed – I was hoping this would have pinpointed for me that the user did infact change the accounting date from one period to another but Tom was great, jumped on a call and tried to get this info for me.
Quick response and suggested alternatives
Lisa was very helpful and promptly sorted our query
All sorted v professionallyAll sorted v professionally
Always prompt response and super quick problem solving
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
|Ticket No.||Date Closed||IR||UF||TK||CF||Comments|
|9-656344||5||5||5||5||Mark is VERY happy with this.|
|9-655602||5||5||5||5||Fast response as always|
|9-656722||5||5||5||5||Always a prompt reply|
|656660||5||5||5||4||I didn’t get the clarity regarding the change the user had made to a journal, could see they modified and made a change but system couldn’t tell me what they changed – I was hoping this would have pinpointed for me that the user did infact change the accounting date from one period to another but Tom was great, jumped on a call and tried to get this info for me.|
|9-656736||5||-||5||5||Quick response and suggested alternatives|
|9-656640||5||5||5||5||Lisa was very helpful and promptly sorted our query|
|9-656632||5||5||5||5||All sorted v professionallyAll sorted v professionally|
|9-656604||5||5||5||5||Always prompt response and super quick problem solving|
|656103||5||5||5||5||Thank you Rich for prompt reply|
|9-654443||5||5||5||5||Very good service|
|9-656387||5||5||5||5||Thanks a lot|
|655751||3||3||3||3||Email confirmation call slow to come through, couldn’t attach screenshots or errors and person responding to call said the issue was down to configuration and assumed TM were responsible for this – I didn’t agree with the comments on this stance.|
|9-656461||5||5||5||5||Fab Job Done ThanksFab Job Done Thanks|
|9-655046||5||5||5||5||Excellent as always.|
|9-656234||5||5||5||5||Excellent service! Thanks.|
|9-656166||-||-||-||-||Thanks for the really quick reply.|
|656016||5||5||5||5||Error was due to standard report being configured incorrectly. Needs amending for future implementations|
|9-656181||5||-||-||-||I sorted it internally|
|9-655692||5||5||5||5||Sarah was very fast to respond|
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Average response time in minutes