Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.
Our feedback explained- Datel
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
Thanks Andrew
Quick and easy
Known issue withing Sage.
Thank you for your help
Martin was excellent as usual
Great knowledgeable response
Nice work Richard
Liz was very helpful
Thank you for the quick resolution to the issue. It was really appreciated.
Service and support was excellent from Richard
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
| Ticket No. | Date Closed | IR | UF | TK | CF | Comments |
|---|---|---|---|---|---|---|
| 9-648935 | 5 | 5 | 5 | 5 | ||
| 9-649519 | 5 | 5 | 5 | 5 | ||
| 9-648507 | 5 | 5 | 5 | 5 | ||
| 9-649391 | 5 | 5 | 5 | 5 | Thanks Andrew | |
| 9-649413 | 5 | 5 | 5 | 5 | ||
| 9-647979 | 5 | 5 | 5 | 5 | ||
| 9-648992 | 4 | 4 | 4 | 4 | ||
| 9-649486 | 5 | 5 | 5 | 5 | ||
| 9-649315 | 5 | 5 | 5 | 5 | ||
| 9-649355 | 5 | 5 | 5 | 5 | ||
| 9-649477 | 5 | 5 | 5 | 5 | Quick and easy | |
| 9-648442 | 4 | 4 | 4 | 0 | Known issue withing Sage. | |
| 9-649123 | 5 | 5 | 5 | 5 | Thank you for your help | |
| 9-649381 | 5 | 5 | 5 | 5 | Martin was excellent as usual | |
| 9-649420 | 5 | 5 | 5 | 5 | ||
| 9-649402 | 5 | 5 | 5 | 5 | ||
| 9-649336 | 5 | 5 | 5 | 5 | ||
| 649098 | 5 | 5 | 5 | 5 | ||
| 9-649083 | 5 | 5 | 5 | 5 | ||
| 9-649047 | 5 | - | 5 | 5 | Great knowledgeable response | |
| 9-649397 | 5 | 5 | 5 | 5 | ||
| 9-649369 | 5 | 5 | 5 | 5 | Nice work Richard | |
| 9-649126 | 5 | 5 | 5 | 5 | Liz was very helpful | |
| 9-648941 | 5 | 5 | 5 | 5 | Thank you for the quick resolution to the issue. It was really appreciated. | |
| 9-649020 | 5 | 5 | 5 | 5 | ||
| 9-649299 | 5 | 5 | 5 | 5 | ||
| 9-649283 | 5 | - | 5 | 5 | Service and support was excellent from Richard | |
| 9-649314 | 5 | - | 5 | 5 | Richard was excellent with his advice and support and knowledge | |
| 9-649301 | 5 | - | 5 | 5 | ||
| 9-643122 | 5 | 5 | 5 | 5 | ||
| 9-649287 | 5 | 5 | 5 | 5 | ||
| 9-649156 | 5 | 5 | 5 | 5 | ||
| 9-643982 | 5 | 5 | 5 | 5 | ||
| 9-649244 | 5 | 5 | 5 | 5 | ||
| 9-649004 | 5 | 5 | 5 | 5 | ||
| 9-649267 | 5 | 5 | 5 | 5 | ||
| 9-649163 | 5 | - | 5 | 5 | Clear and friendly instruction. | |
| 9-649201 | 5 | 5 | 5 | 5 | Surprise we hadn’t got updates on Asset 4000 for 4-5 years despite regular updates and health checks. CFO giving me a hard time for not knowing! However, greatly appreciate your total honesty. | |
| 9-649195 | 5 | 5 | 5 | 5 | ||
| 9-649196 | 5 | 5 | 5 | 5 | Andrew Lloyd was very helpful and very informative | |
| 649097 | - | - | 5 | 5 | ||
| 9-649194 | 5 | 5 | 5 | 5 | Very speedy response | |
| 9-648977 | 5 | 5 | 5 | 5 | Thank you for following this through. | |
| 9-649160 | 5 | 5 | 5 | 5 | ||
| 9-649167 | 5 | 5 | 5 | 5 | ||
| 9-649175 | 5 | 5 | 5 | 5 | Super quick response and resolved issue | |
| 9-649147 | 5 | 5 | 5 | 5 | Excellent Service | |
| 9-649117 | 5 | 5 | 5 | 5 | ||
| 9-648756 | 5 | 5 | 5 | 5 | ||
| 9-649155 | 5 | 5 | 5 | 5 | ||
| 9-649057 | 5 | 5 | 5 | 5 | ||
| 9-648998 | 5 | 5 | 5 | 5 | ||
| 9-648389 | 5 | 5 | 5 | 5 | ||
| 9-647075 | 5 | 5 | 4 | 4 | ||
| 9-649122 | 5 | - | - | 5 | Great as always | |
| 9-649101 | 5 | 5 | 5 | 5 | ||
| 9-648637 | 5 | 5 | 5 | 5 | Thank you! | |
| 648953 | 5 | 5 | 5 | 5 | ||
| 649091 | 5 | 5 | 5 | 5 | ||
| 9-649016 | 5 | 5 | 5 | 5 | ||
| 9-649085 | - | - | 5 | 5 | ||
| 9-648198 | 5 | 5 | 5 | 5 | ||
| 9-648994 | 5 | 5 | 5 | 5 | Extra help offered to make changes to reduce the risk of the user error recurring, thank you | |
| 9-649041 | 5 | 5 | 5 | 5 | Excellent as always | |
| 9-648999 | 5 | 5 | 5 | 5 | ||
| 9-649040 | 5 | 5 | 5 | 5 | Liz has been great as always | |
| 648653 | 5 | 5 | 5 | 5 | ||
| 9-648930 | 5 | 5 | 5 | 5 | ||
| 9-647373 | 5 | 5 | 5 | 5 | ||
| 9-648965 | 5 | 5 | 5 | 5 | ||
| 9-648621 | 5 | 5 | 5 | 5 | ||
| 9-646685 | 5 | 5 | 5 | 5 | JAYNE WAS AWESOME. AS USUAL SHE IS GREAT AND HER HELP IS EXCELLENT. GOOD THING, SHE KNOWS THE PRODUCT THANK YOU | |
| 9-648664 | 5 | 5 | 5 | 5 | ||
| 9-648939 | 5 | 5 | 5 | 5 | Thanks Karen | |
| 9-648929 | 5 | 5 | 5 | 5 | ||
| 9-648431 | 5 | 5 | 5 | 5 | ||
| 9-647798 | 5 | 5 | 5 | 5 | ||
| 9-648898 | 5 | 5 | 5 | 5 | ||
| 9-648473 | 5 | 5 | 5 | 5 | ||
| 9-648919 | 5 | 5 | 5 | 5 | ||
| 9-648279 | 5 | 5 | 5 | 5 | ||
| 9-648848 | 5 | 5 | 5 | 5 | I really appreciated the timely response, as I was under pressure to close 2022 | |
| 9-648698 | 5 | 5 | 5 | 5 | ||
| 9-648686 | 5 | 5 | 5 | 5 | Brill | |
| 9-648734 | 5 | 5 | 5 | 5 |
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Initial response
Technical knowledge
Update frequency
Closure feedback
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Tickets opened
Tickets closed
Average response time in minutes