Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.
Our feedback explained- Datel
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
Great work thanks Andrew
Great service has perusal
Great response.
Fast and efficient service thank you
Cheers Dan
Thank You
Gold star Zanett
First class service, thank you
excellent
Excellent thanks Debbie
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
| Ticket No. | Date Closed | IR | UF | TK | CF | Comments |
|---|---|---|---|---|---|---|
| 9-629541 | 5 | 5 | 5 | 5 | Great work thanks Andrew | |
| 9-629823 | 5 | 5 | 5 | 5 | ||
| 9-629889 | 5 | 5 | 5 | 5 | Great service has perusal | |
| 9-629807 | 5 | 5 | 5 | 5 | ||
| 9-629679 | 4 | 4 | 3 | 3 | ||
| 9-628863 | 4 | 4 | 4 | 4 | ||
| 9-629637 | 5 | 5 | 5 | 5 | ||
| 9-629527 | 5 | 4 | 4 | 5 | ||
| 9-629788 | 5 | 5 | 5 | 5 | ||
| 9-629891 | 5 | 5 | 5 | 5 | Great response. | |
| 9-629829 | 5 | 5 | 5 | 5 | Fast and efficient service thank you | |
| 9-629874 | 5 | 5 | 4 | 5 | ||
| 9-629862 | 5 | 5 | 5 | 5 | ||
| 9-629776 | 5 | 5 | 5 | 5 | ||
| 9-629766 | 5 | 5 | 5 | 5 | ||
| 9-627305 | 5 | 5 | 5 | 5 | ||
| 9-628020 | 5 | 5 | 5 | 5 | ||
| 9-628154 | 5 | 5 | 5 | 5 | ||
| 9-628650 | 5 | 5 | 5 | 5 | ||
| 9-629116 | 5 | 5 | 5 | 5 | ||
| 9-629265 | 5 | 5 | 5 | 5 | ||
| 9-629806 | 5 | 5 | 5 | 5 | ||
| 9-629711 | 5 | 5 | 5 | 5 | ||
| 9-629762 | 5 | 5 | 5 | 5 | Cheers Dan | |
| 9-629712 | 5 | 5 | 5 | 5 | ||
| 9-628913 | 5 | 5 | 5 | 5 | Thank You | |
| 9-629393 | 5 | 5 | 5 | 5 | ||
| 9-629596 | 5 | 5 | 5 | 5 | ||
| 9-377243 | 5 | 5 | 5 | 5 | ||
| 9-629347 | 5 | 5 | 5 | 5 | Gold star Zanett | |
| 9-629502 | 5 | 5 | 5 | 5 | ||
| 9-629257 | 5 | 5 | 5 | 5 | ||
| 9-629621 | 5 | 5 | 5 | 5 | First class service, thank you | |
| 9-629468 | 5 | 5 | 5 | 5 | ||
| 9-629602 | 5 | 5 | 5 | 5 | ||
| 629575 | 5 | 5 | 5 | 5 | ||
| 629577 | 5 | 5 | 5 | 5 | ||
| 9-629605 | 5 | 5 | 5 | 5 | ||
| 9-629582 | 5 | 5 | 5 | 5 | excellent | |
| 9-626739 | 4 | 5 | 5 | 5 | ||
| 9-629571 | 5 | 5 | 5 | 5 | ||
| 9-628896 | 5 | 5 | 5 | 5 | ||
| 9-629555 | 5 | 5 | 5 | 5 | ||
| 9-629198 | 5 | 5 | 5 | 5 | Excellent thanks Debbie | |
| 9-629539 | 5 | 5 | 5 | 5 | Brilliant as always – thanks Richard! | |
| 9-629303 | 5 | 5 | 5 | 5 | Janet is amazing as always | |
| 9-629456 | 5 | 5 | 5 | 5 | ||
| 9-629520 | 5 | 5 | 5 | 3 | 3, only as no explanation of how error occurred, prompt efficient response but handy to understand for example could it happen again or was it a set up issue. | |
| 629374 | 5 | 5 | 5 | 5 | Appreciated been given details of how to deal with error myself if I get it again | |
| 9-629540 | 5 | 5 | 5 | 5 | ||
| 9-629443 | 5 | 5 | 5 | 5 | ||
| 9-629346 | 5 | 5 | 5 | 5 | Quick and efficient response. Thank you | |
| 9-628754 | 5 | 5 | 5 | 5 | ||
| 9-629308 | 5 | 5 | 5 | 5 | ||
| 625294 | 5 | 5 | 5 | 5 | ||
| 9-629501 | 5 | 5 | 5 | 5 | Very speedy response as always. Thank you | |
| 9-629329 | 5 | 5 | 5 | 5 | ||
| 9-627057 | 5 | 5 | 5 | 5 | ||
| 9-629476 | 5 | 5 | 5 | 5 | ||
| 9-629454 | 5 | 5 | 5 | 5 | ||
| 9-629471 | 5 | 5 | 5 | 5 | ||
| 9-629341 | 5 | 5 | 5 | 5 | Fixed quicky and didn’t affect us at all | |
| 9-629428 | 5 | 5 | 5 | 5 | ||
| 9-629421 | 4 | - | 5 | 5 | ||
| 9-629416 | 5 | 5 | 5 | 5 | Very fast response & fix; thanks to Michael | |
| 9-625731 | 5 | 5 | 5 | 5 | Mike was excellent | |
| 9-621149 | 3 | 2 | 1 | 0 | ||
| 629373 | 5 | 5 | 5 | 5 | Excellent as always with Jane | |
| 629371 | 5 | 5 | 5 | 5 | Hadn’t fully appreciated the set up of entity specific items needed to be at top level. | |
| 9-629348 | 5 | 5 | 5 | 5 | ||
| 9-629352 | 5 | 5 | 5 | 5 | ||
| 9-629349 | 5 | 5 | 5 | 5 | ||
| 9-628996 | 5 | 5 | 5 | 5 | ||
| 9-629233 | 5 | 5 | 5 | 5 | ||
| 9-627671 | 5 | 5 | 5 | 5 | Extensive and comprehensive response. | |
| 9-629238 | 5 | 3 | 4 | 5 | ||
| 9-629259 | 5 | 5 | 5 | 5 | ||
| 9-625929 | 5 | 5 | 5 | 5 |
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Initial response
Technical knowledge
Update frequency
Closure feedback
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Tickets opened
Tickets closed
Average response time in minutes