Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.
Our feedback explained- Datel
- Reviews and Feedback
- Live Support Feedback
Most recent feedback comments received
Updated every 15 minutes
What would have taken me a couple of hours and resulted in an inferior end result, Rory managed in about 10 minutes! Thank You!!
2 hours ago
Thank you!
2 hours ago
Process step not really documented in Sage for signing up for MTD.
3 hours ago
limitations of software
3 hours ago
Thanks for sorting quite a mess
4 hours ago
Immediate response and resolution, plus follow up to ensure it was resolved
4 hours ago
Quick and thorough investigation
5 hours ago
Thank you
8 hours ago
Excellent
8 hours ago
Thank you
8 hours ago
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
| Ticket No. | Date Closed | IR | UF | TK | CF | Comments |
|---|---|---|---|---|---|---|
| 9-468167 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468330 | 25/06/2019 | 5 | - | 5 | 5 | |
| 9-468423 | 25/06/2019 | 5 | - | 5 | 5 | |
| 9-468436 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 468345 | 25/06/2019 | 5 | 5 | 5 | 5 | What would have taken me a couple of hours and resulted in an inferior end result, Rory managed in about 10 minutes! Thank You!! |
| 9-468107 | 25/06/2019 | 5 | 5 | 5 | 5 | Thank you! |
| 9-468440 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468341 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468386 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468373 | 25/06/2019 | 5 | 5 | 5 | - | Process step not really documented in Sage for signing up for MTD. |
| 9-468419 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468318 | 25/06/2019 | 5 | 5 | 5 | 3 | limitations of software |
| 9-468093 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468370 | 25/06/2019 | 5 | 5 | 5 | 5 | Thanks for sorting quite a mess |
| 9-467947 | 25/06/2019 | 5 | 5 | 5 | 5 | Immediate response and resolution, plus follow up to ensure it was resolved |
| 9-467662 | 25/06/2019 | 4 | 4 | 4 | 4 | |
| 9-468387 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468368 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468320 | 25/06/2019 | 5 | - | 5 | 5 | |
| 468218 | 25/06/2019 | 5 | 5 | 5 | 5 | Quick and thorough investigation |
| 9-466261 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468006 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-466963 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468259 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468165 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467688 | 25/06/2019 | 5 | 5 | 5 | 5 | Thank you |
| 9-468185 | 25/06/2019 | 5 | 5 | 5 | 5 | Excellent |
| 9-468226 | 25/06/2019 | 5 | 5 | 5 | 5 | |
| 9-465521 | 25/06/2019 | 5 | 5 | 5 | 5 | Thank you |
| 9-468108 | 24/06/2019 | 5 | 5 | 5 | 5 | Thank you |
| 9-468157 | 24/06/2019 | 4 | 4 | 4 | 4 | |
| 9-468230 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 468060 | 24/06/2019 | 5 | - | 5 | 5 | |
| 9-468203 | 24/06/2019 | 5 | 5 | 5 | 5 | Thanks |
| 9-468205 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468091 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468220 | 24/06/2019 | 5 | - | 5 | 5 | |
| 9-468182 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467725 | 24/06/2019 | 5 | 5 | 5 | 4 | Lisa is to put to our account manager as between us we were unable to get the info we needed |
| 9-468103 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467778 | 24/06/2019 | 5 | 3 | 5 | 3 | Printing Picklist Font size need to reduce |
| 9-468088 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468144 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467714 | 24/06/2019 | 5 | 5 | 5 | 5 | The service from this support line is excellent! |
| 9-467765 | 24/06/2019 | 5 | 5 | 5 | 5 | Thank you! |
| 9-468083 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467760 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468092 | 24/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467959 | 24/06/2019 | 4 | 5 | 5 | 5 | Initial response was slow due to time difference. |
| 9-468099 | 21/06/2019 | 5 | 5 | 5 | 5 | Very quick, friendly and helpful response. |
| 9-467767 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468005 | 21/06/2019 | 5 | 5 | 5 | 5 | Mark is a legend |
| 9-468074 | 21/06/2019 | 5 | 5 | 5 | 5 | Brilliant service, thank you |
| 9-468068 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-466543 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468072 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468069 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468065 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468046 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467509 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-463837 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467865 | 21/06/2019 | 5 | 5 | 5 | 5 | Thanks to Jane for outstanding support and help. |
| 9-467955 | 21/06/2019 | 5 | 5 | 5 | 5 | Keep up the good work |
| 9-467796 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467987 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-468041 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467713 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467809 | 21/06/2019 | 5 | 5 | 5 | 5 | Explained the options to correct |
| 9-468012 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467986 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467742 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467974 | 21/06/2019 | 5 | 5 | 5 | 5 | Really helpful, Sarah provided additional fixes rather than just info on current system |
| 9-467751 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467975 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467913 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467949 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467946 | 21/06/2019 | 5 | 5 | 5 | 5 | Took me through stage by stage. Appreciated |
| 467178 | 21/06/2019 | 4 | 4 | 4 | 4 | |
| 9-467756 | 21/06/2019 | 5 | 2 | 5 | 5 | |
| 9-467951 | 21/06/2019 | 5 | 5 | 5 | 5 | Have used helpdesk a few times and response and support are excellent |
| 9-467874 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467869 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467872 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467982 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467956 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467873 | 21/06/2019 | 5 | 5 | 5 | 5 | |
| 9-467922 | 21/06/2019 | 5 | 5 | 5 | 5 | Very friendly and helpful |
| 9-467911 | 21/06/2019 | 5 | 5 | 5 | 5 |
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Initial response
Technical knowledge
Update frequency
Closure feedback
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Tickets opened
Tickets closed
Average response time in minutes