Live Support Feedback
At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed.
The scores collated from customers make up Datel's Customer Satisfaction score which is calculated for the previous 30 days and published live every 15 minutes.Our feedback explained
Most recent feedback comments received
Updated every 15 minutes
Quick response thank you
Great service as always, fast and reliable
Liz was very helpful !
Easy as always
Rosie’s assistance as ever was exceptional
Got the printout although was not good for the information on receipts etc
Well done Karen. Top marks!
Feedback and comments received
Customer support feedback and comments received (updated every 15 minutes)
|Ticket No.||Date Closed||IR||UF||TK||CF||Comments|
|9-566267||5||5||5||5||Quick response thank you|
|9-566144||5||5||5||5||Great service as always, fast and reliable|
|9-566156||5||5||5||5||Liz was very helpful !|
|9-566192||5||5||5||5||Easy as always|
|9-566110||5||5||5||5||Rosie’s assistance as ever was exceptional|
|9-556112||5||5||5||5||Got the printout although was not good for the information on receipts etc|
|565917||5||5||5||5||Well done Karen. Top marks!|
|9-565832||5||5||5||5||Very supportive response as usual.|
|9-524645||5||5||5||5||Everyone I have spoken with at Datel has always been amazing as I have always told my FC and FD. I know nothing about computers and if I had been in their shoe’s would probably felt totally exasperated!! Rory was fantastic, as always, today, friendly, helpful and courteous which in this day and age is rarely found. As always I am appreciative of all your help- I really need a Government Health Warning around computers!!! I would happily recommend your impressive service, at any time, to anyone who is looking for help in this area.|
|565765||5||4||5||5||I realise more a complex issue this one but waited 8 hrs for update hence must drop 1 point. Great to have found issue though and picked up others in similar state|
|9-565921||5||5||5||5||Kathleen was a very good teacher. Her instructions were straightforward and very easy to understand and follow. She made some of the more complex bits easy to implement.|
|9-565704||5||5||5||5||Martin was great, he sorted all the requests out, 5 stars all round!|
|9-565920||5||5||5||5||Excellent help from Jane, many thanks,|
|9-560460||5||5||5||5||Great service from Tom|
|9-565827||5||5||5||5||Sorted quickly and efficiently|
Customer Satisfaction scores explained
The average customer satisfaction score published is an average of four key areas of feedback:
- Initial response
- Technical knowledge
- Update frequency
- Closure feedback
Our support department collates and reviews every comment to ensure that we continue to provide fast and efficient issue resolution.
Our team of over 50 Sage accredited professionals work to consistently deliver and exceed our service level agreements and respond to over 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.
We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The scores are the average achieved in the last 30 days.
Datel Customer Support live feed
This snap shot gives you insight into the Datel Customer Support team on a daily basis.
The stats show how many tickets have been opened and closed today and what the average response time is for the day. The average response time is the time it takes for an accredited support consultant to get in touch after an issue has been logged with the team.
Average response time in minutes