There are a number of ways you can contact Datel Support desk for assistance with your Sage products, to log tickets and check the progress of raised issues:
The online Support logging system allows you to view previous tickets, log new issues and track where we are up to with open tickets. If you do not have a username and password to access this area, please email the Support Hotdesk.
Datel prides itself on good customer services and continual improvement. If you have any feedback, suggestions, or complaints that you would like to raise please do so via your Account Manager or by emailing firstname.lastname@example.org.
Our support team has put together a number of tools to assist you with your sage solution. These include:
This online training is hosted live each first Friday of the month for Sage 200 and Sage ERP 1000 users. The videos are available to watch online for those who missed it or would like to watch again at a later date.
For those areas of your Sage system that we commonly receive queries on by new or existing users, we have put together a number of help sheets and videos to support you without the need to contact the team.
Once an issue is resolved and a support ticket is closed, you will receive a feedback survey that we ask you to complete so we can understand how you felt we dealt with your issue. The feedback is collated and continually looked at to allow us to improve service and address any areas where we may have let you down.