Live Chat

expanding the world of sage

Contact
Call: 0844 417 0745

expanding the world of sage

Feedback on customer support

At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed. 

Our support department collates and reviews every comment to make sure we continue to provide fast and efficient issue resolution. 

Our team of over 40 Sage accredited professionals work to consistently deliver above our service level agreements and respond to 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.

We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The graph shows the average scores achieved in the last 30 days and the table shows the most recent feedback scores we have received. 

Key:
IR - Initial Response  UF - Update Frequency
TK - Technical Knowledge  CF - Closure Feedback.

Average scores received in the last 30 days:

Feedback and comments received (updated every 15 minutes)

Ticket No Date Closed Comments
9-397306 16/2/2018 16:22 Brilliant Service, Thank you.
9-397105 16/2/2018 16:20
9-397287 16/2/2018 16:20
9-397269 16/2/2018 15:58
9-396777 16/2/2018 14:41
9-397209 16/2/2018 14:40
9-397232 16/2/2018 14:40 All good, many thanks.
9-397237 16/2/2018 14:28
9-397163 16/2/2018 13:38
9-396953 16/2/2018 13:33 Good service
9-397248 16/2/2018 13:29
9-397194 16/2/2018 13:25 Haven’t yet tried the recommended action
9-396948 16/2/2018 13:21
9-397218 16/2/2018 13:21 Really helpful
9-397045 16/2/2018 13:09
9-397090 16/2/2018 13:07
9-397073 16/2/2018 13:07 As ever thank you for solving and correcting a conundrum initially caused by user error, in your ever efficient manner.
9-397188 16/2/2018 11:55
9-395911 16/2/2018 11:23
9-397219 16/2/2018 11:23 Great Job
9-396736 16/2/2018 11:22 Great Job
9-384017 16/2/2018 11:06
9-396870 16/2/2018 10:19
9-395897 16/2/2018 09:20
9-397138 16/2/2018 09:18
9-395807 16/2/2018 09:18
9-397065 16/2/2018 09:17
9-395743 16/2/2018 09:17
9-389843 16/2/2018 08:41
9-392683 15/2/2018 16:25
9-393266 15/2/2018 16:23
9-397092 15/2/2018 16:20 Lisa, was really helpful when trying to resolve my issue of having a difference between two reports, which we managed to resolve. However, in helping me with this problem Lisa discovered that our Aged Creditors report has been taking over an hour to run. Lisa recommended that I try archiving, to see if that made a difference. I have since tested archiving within the demo system, which has managed to reduce the running time by half. This will make a big difference to the amount to time we spend running the reports
396994 15/2/2018 16:18 Quick response and resolution
9-397143 15/2/2018 16:10
9-397017 15/2/2018 15:50
9-397121 15/2/2018 14:57
9-397088 15/2/2018 14:12
9-396977 15/2/2018 13:49
9-396938 15/2/2018 13:18
9-397051 15/2/2018 13:12
9-396966 15/2/2018 12:20
9-395846 15/2/2018 12:05
9-397075 15/2/2018 11:43
9-397004 15/2/2018 11:26 Very Helpful as usual
9-397046 15/2/2018 11:14 Very quick and helpful response
9-396416 15/2/2018 09:56
9-397025 15/2/2018 09:47
9-396809 15/2/2018 09:19
9-396905 15/2/2018 08:59
9-396517 15/2/2018 08:58
9-396826 15/2/2018 08:58
9-396488 15/2/2018 08:58
9-396225 15/2/2018 08:43
9-397013 14/2/2018 17:18
9-397021 14/2/2018 16:54
9-396763 14/2/2018 16:54 This keeps happening but everytime a new person deals with the ticket, I have to explain it all again. Why can’t they look at the previous tickets
9-396956 14/2/2018 16:47 Wow so quick and efficient
9-396933 14/2/2018 16:06 Thank you Jane
9-396311 14/2/2018 16:02
9-387860 14/2/2018 15:45
9-395851 14/2/2018 15:37
9-395943 14/2/2018 15:32
9-396894 14/2/2018 14:26 Good fast service
9-396922 14/2/2018 14:20
396798 14/2/2018 14:15
9-396910 14/2/2018 14:09
9-396939 14/2/2018 13:09
9-396338 14/2/2018 13:06
9-396921 14/2/2018 12:13
9-396756 14/2/2018 11:04
9-396892 14/2/2018 11:02
9-396596 14/2/2018 10:55
9-396886 14/2/2018 10:27
9-395899 14/2/2018 10:17
9-396576 14/2/2018 09:32
9-396506 14/2/2018 08:54
9-396675 14/2/2018 08:53
9-396831 13/2/2018 16:25
9-396833 13/2/2018 16:13
9-391793 13/2/2018 15:48 Very quick
9-396816 13/2/2018 15:13
9-396717 13/2/2018 15:09
9-396790 13/2/2018 15:09 Prompt, efficient and polite
9-396783 13/2/2018 15:00
9-396755 13/2/2018 14:49
9-396584 13/2/2018 14:42
9-396656 13/2/2018 14:41
396791 13/2/2018 14:36 Many thanks for your help Nigel
9-396782 13/2/2018 14:25
393725 13/2/2018 14:18
9-396745 13/2/2018 14:16 Very quick response, sorted the issue straight away
9-396767 13/2/2018 14:11
9-396669 13/2/2018 13:52 That was quick, thanks.
9-396668 13/2/2018 13:51 THANKS VERY MUCH TO ROSIE.
395579 13/2/2018 13:12
396443 13/2/2018 13:03 Thank you
9-396742 13/2/2018 12:44 Really Helpful
9-396733 13/2/2018 11:40
9-396117 13/2/2018 11:27 Extremely happy with the support given
9-396611 13/2/2018 10:47 Excellent response time and account created as specified
9-396690 13/2/2018 10:46 Quick turnaround
9-396705 13/2/2018 10:36
9-396701 13/2/2018 10:22
9-396696 13/2/2018 09:58
9-396194 13/2/2018 09:08
9-396663 13/2/2018 09:08
9-396635 13/2/2018 09:05
396446 13/2/2018 09:04 very quck thanks
9-396146 13/2/2018 09:04