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expanding the world of sage

Feedback on customer support

At Datel, we take pride in the continuous improvement of our customer care. To ensure the highest standards of technical support, all of our customers are invited to provide feedback for all tickets closed. 

Our support department collates and reviews every comment to make sure we continue to provide fast and efficient issue resolution. 

Our team of over 40 Sage accredited professionals work to consistently deliver above our service level agreements and respond to 45% of issues raised each month within 10 minutes, with all issues responded to within 2 hours.

We are open and honest about the service levels we achieve and as such, publish all survey results and comments anonymously on this page. The graph shows the average scores achieved in the last 30 days and the table shows the most recent feedback scores we have received. 

Key:
IR - Initial Response  UF - Update Frequency
TK - Technical Knowledge  CF - Closure Feedback.

Average scores received in the last 30 days:

Feedback and comments received (updated every 15 minutes)

Ticket No Date Closed Comments
9-391990 16/1/2018 17:06 Guru status achieved
9-392910 16/1/2018 16:41
392843 16/1/2018 16:26 Excellent – Well done
9-392951 16/1/2018 16:18 Excellent service as usual
9-392849 16/1/2018 16:12
392838 16/1/2018 16:04
392846 16/1/2018 15:56 Jayne was extremely helpful as always and I now have a solution for my segregation of duties concern. Thank you
9-392830 16/1/2018 15:40
391400 16/1/2018 15:34
9-392923 16/1/2018 15:33
9-392928 16/1/2018 15:28
9-392883 16/1/2018 15:12
9-392903 16/1/2018 15:09
9-392823 16/1/2018 15:00
9-392893 16/1/2018 14:28
9-392864 16/1/2018 14:13
384809 16/1/2018 14:05
392840 16/1/2018 13:59
392839 16/1/2018 13:59
9-392894 16/1/2018 12:36 Query solved very quickly. Thank you
9-392832 16/1/2018 12:36
9-392825 16/1/2018 12:05
9-392848 16/1/2018 11:45 Many thanks to Neal for the quick resolution
9-392818 16/1/2018 11:40 Problem resolved quickly during first call, thank you
9-392052 16/1/2018 11:24
9-391370 16/1/2018 10:44
9-392358 16/1/2018 09:34
9-392590 16/1/2018 09:05
9-392619 16/1/2018 08:51
9-392767 16/1/2018 08:51 Brilliant service & result from Lesley thank you
9-392687 16/1/2018 08:50
9-392751 15/1/2018 17:24
9-392774 15/1/2018 16:47
9-392737 15/1/2018 15:48
9-392699 15/1/2018 15:23 Jayne was great, much appreciated
9-392694 15/1/2018 15:18 Thank you
9-392708 15/1/2018 14:36
9-392666 15/1/2018 14:23
9-392578 15/1/2018 14:21
9-392707 15/1/2018 14:05
9-392688 15/1/2018 13:19
9-392677 15/1/2018 12:05 Thank you
9-392440 15/1/2018 11:57 Liz was very helpful as usual!
9-392678 15/1/2018 11:30 Neal was great, Thank you
9-391775 15/1/2018 11:24 Extremely satisfied with the support received from Jayne Moody
9-392683 15/1/2018 11:18
9-392626 15/1/2018 10:51
9-392659 15/1/2018 10:08
392420 15/1/2018 09:06
9-392531 15/1/2018 09:01
9-391648 12/1/2018 16:32
9-392592 12/1/2018 16:19
9-392580 12/1/2018 16:15 excellent
9-392582 12/1/2018 15:45
9-392445 12/1/2018 15:36
9-392516 12/1/2018 15:35
9-392364 12/1/2018 15:34
9-392237 12/1/2018 15:28 Very clear and concise, updates given.
9-392033 12/1/2018 15:27 Although the issue could not be resolved, further steps and guidance was given, very happy with how this was dealt.
9-392586 12/1/2018 15:23
9-392484 12/1/2018 15:15
9-392223 12/1/2018 12:47 Very helpful and a very quick solution.
9-392541 12/1/2018 12:41
9-392520 12/1/2018 11:53 Nigel was very helpful!!
9-391931 12/1/2018 11:36 Ricky was extremely helpful went over and above with this query.
391397 12/1/2018 10:29
9-392390 12/1/2018 10:29 Had to email again after an hour to get action on query. Thereafter OK. (SLA on Standard Issue tickets is 2 hours)
9-387200 12/1/2018 10:28
9-392486 12/1/2018 10:13
9-392160 12/1/2018 10:00 Always Helpful
9-392396 12/1/2018 09:53
9-392024 12/1/2018 09:27
9-392430 12/1/2018 09:24
9-392310 12/1/2018 09:22
9-392451 12/1/2018 09:06
9-392289 12/1/2018 09:04
9-392398 12/1/2018 09:04